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“Nice but overrated!” 4 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #152 of 461 hotels in Marrakech
Cairo
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 39 cities Reviews in 39 cities
60 helpful votes 60 helpful votes
“Nice but overrated!”
4 of 5 stars Reviewed September 25, 2013 via mobile

We were there on a business trip an we wre told it's the best and most expensive in te region. The place is nice and clean but is way too expensive for what it has to offer. The wifi connection was too weak in our room that we had to go to the lobby to connect.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, Directeur général at La Mamounia Marrakech, responded to this review, September 27, 2013
Thank you for your comments and for taking the time to share your experience at La Mamounia.

We will certainly share your nice words with the team. It is always a pleasure to learn that our guests have enjoyed their stay with us.

We are looking forward to your next visit and to have the pleasure of welcoming you.

With best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Sidcup, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 24, 2013

This is the best hotel I have ever visited. The sunbeds are like lying in a huge king size bed. The staff are fantastic and the service was 5* plus. Food was to a very high standard. We were eight girls on a 40th birthday and they made us feel like princesses.

Room Tip: We did not sleep at the hotel so I can't comment on this but going on the hotel I would say the...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, Directeur général at La Mamounia Marrakech, responded to this review, September 27, 2013
Thank you for your comments and for taking the time to share your experience at La Mamounia.

We will certainly share your nice words with the team. It is always a pleasure to learn that our guests have enjoyed their stay with us.

We are looking forward to your next visit and to have the pleasure of welcoming you.

With best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 23, 2013

WOW ! WOW ! WOW !

La Mamounia is a legendary hotel. But since it reopened (after a 3 year renovation), it managed to take luxury experience to a new level.
The rooms are magnificent (garden view suites are perfect with kids), the pool is out of this world, the gardens extraordinary, the restaurants and bar all great (love the Churchill bar), the spa certainly one of the very best in the world...and the staff, well, makes you feel at home, really. Even if you are a first comer and not a A-lister (and they are plenty there !), and even if your 6 year old daughter is a noisy at times...!
The pick up at the airport in Range Rover is really nice (a 15' drive, so much better than the 1+ hour to the Palmeraie hotels), the Souk and the Medina are just a short walk away...it does not get better than that !
And yes it comes with a price, but as Mr Gucci used to say : 'once you tasted the quality, you forget about the price' ;)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, Directeur général at La Mamounia Marrakech, responded to this review, September 26, 2013
Thank you for sharing your experience at La Mamounia.

First of all, we are pleased to learn that your stay with us met your expectations and we thank you for your nice comments that we will certainly share with the employees. It is always gratifying to learn that our guests have enjoyed their stay with us.

Regarding the prices, please note that we strive to provide service beyond what others do, and as you mentioned, this has a cost.

We are looking forward to your next visit and to have the pleasure of welcoming you.

Sincerely,
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izmir
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 23, 2013

it is a great hotel i can say one of the few best hotel in Africa. Great room, Great service Great Breakfast, Kind people and great location. everything is very close to this location. i would definatelly recommend this hotel.

BUT the lift it is marked 8 person and 630 Kg we were 6 people and less then 500 kg. then we got stuck in that lift more then 20 minutes. the management seems rookie on those kind of problems.

Later that day they were warning people not to get in lift more then 3 person.

Well apart from this accident everything was perfect.

Room Tip: i stayed at room 104 and it was great.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, Directeur général at La Mamounia Marrakech, responded to this review, September 26, 2013
Thank you for your comments and for taking the time to share your experience at La Mamounia.

First of all, we are pleased to learn that your stay with us met your expectations and that you were satisfied with the overall level of service.

We sincerely apologize about the incident of the lift, and you can be assured that we have carefully read your comments and are taking the appropriate measures to address such problem and to prevent any future occurrences. At La Mamounia, the honest feedback of our guests is key to our success.

We are looking forward to your next visit and to have the pleasure of welcoming you.

With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 21, 2013

La Mamounia is at the Medina, so it's location is perfect for touring the old town of Marrakech as well as the Soukhs. The service is impeccable, the quality of food in the hotel is excellent, the gardens are magnificent and the fitness center has all facilities required.

We arranged excursions through the hotel, with SenhajiZaher (email address: senhajizaher@yahoo.fr) and he was terrific. He explained history, culture and showed us a variety of sites for a period of two days. He has a marvelous sense of humor and incorporated local stories with the history. We recommend him highly.

While the hotel is pricey, this was a one of a kind trip, and worth it.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
4 of 5 stars Reviewed September 20, 2013

Unfortunately we stayed here for seven nights....much too long. A 3 day break would be perfect as there is nothing to do in the evenings except drink in the overpriced bars and eat in the very mediocre, highly priced restaurants. In its favour, the poolside buffet restaurant for lunch was very good, but at £100 per head for Sunday lunch, it should be. !!

Room Tip: Choose from the de luxe selection as the standard rooms are quite small. For the price, all rooms sh...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, Directeur général at La Mamounia Marrakech, responded to this review, September 24, 2013
Greetings from Marrakech!

Thank you for your comments and for taking the time to write a comment about your stay at La Mamounia.
We thank you for letting us know your disappointment as it is only through constructive feedback that we can strive to meet our guests’ needs, and we are pleased to learn that our Sunday brunch met your expectations.
However, we would like to apologize if you felt disappointed by our restaurants and the prices in our bars, and we can assure you that most of our guests are very happy with the service and the food. We would love to be able to change your impression by welcoming you once again at La Mamounia on your next visit to Marrakech.

Thank you again for sharing your experience,

With best regards,
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England
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 20, 2013

We had our wedding at La Mamounia last Saturday and the only word I can use is INCREDIBLE. I had briefly visited the hotel 2 years ago and was blown away by its beauty. The staff are wonderful and really do take care of your every wish. I was asking for all sorts of things like dress pressing, golf buggies, more lighting and everything was provided to perfection with a smile. On arrival, in our room was a bottle of laurent perrier on ice, an array of fresh fruit and pastries and a hand written note from the director, as well as the standard things for all guests like the beautiful toiletries, moroccan slippers, flip flops, pen etc We had our ceremony in the gardens which was set up like a fairy tale and then our reception in Le Marocain tent which was like something out of Arabian Nights. Each one of our 30 guests were blown away by the hotel- it really does have the 'wow' factor. Paul McCartney had just checked out when we arrived, hey, if it's good enough for a Beatle!! Of course this place is not cheap but in my opinion, you get what you pay for. If you want to feel like royalty for a few days and have the best service in the world in the most beautiful hotel and in one of the most interesting places- you must visit!! It is a welcome haven from the wonderful madness of marrackech! I can't recommend this place highly enough. They have given me the perfect wedding and the memories of this glorious place will be in my heart forever. So until the next time......

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, Directeur général at La Mamounia Marrakech, responded to this review, September 24, 2013
Greetings from sunny Marrakech and congratulations once again for your wedding!

Thank you for your very nice comments. It is always a pleasure to receive positive feedback and we are very pleased to learn that you were satisfied with the overall level of service.
It was our pleasure to have you among us during your stay. Providing experiences like the one you talk about in your message is the reason why most of us chose this profession in the first place, so we are all truly happy to have helped you create an overlasting memory.

We look forward to welcoming you back very soon.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marrakech
#56 Spa Hotel in Marrakech
#56 Luxury Hotel in Marrakech
#77 Family Hotel in Marrakech
#124 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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