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“Why is this not #1?” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #145 of 464 Hotels in Marrakech
New York City, New York
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
59 helpful votes 59 helpful votes
“Why is this not #1?”
5 of 5 stars Reviewed August 27, 2013

If there was a six-star option, that's what I'd give La Mamounia. We've stayed at some other great hotels, but this was the best. Some highlights:

1) Service: It was pretty cool being greeted on the way in and out by a handful of uniformed smiling doormen (one wearing a cape?!). But what set LM apart from the other 5-stars like most Four Season, Ritz Carlton, and even Mandarin Oriental hotels service-wise was the willingness of the concierge and staff to go the extra mile. For example, my wife left her contact lens solution in the desert and we realized this in our room around midnight. We called down, expecting "sorry, we don't have that", but instead the concierge went to several pharmacies to procure the lens cleaner, and delivered it to us 30 minutes later. The staff also brought cardboard boxes up to our room because we bought many items that couldn't fit in our luggage and we were going to mail them. If I ever asked for something (and admittedly I asked for a lot!), there was never any hesitation or pushback from the staff. We tipped a lot, so that always helps, but all the staff seemed so friendly and genuine when helping out. It was like we were in some fantasy land where anything we wanted, the hotel would provide (without making you work to explain or justify). In addition to these more-difficult tasks they handled the easy stuff well too (dinner reservations).

2) Decor & Style: I can't do justice to how amazing this place looks inside and out. Just Google search "La Mamounia Style" and read what the experts say.

3) Rooms: Spacious and very cool design. Every morning there would be fresh fruit - and out of the ordinary (no apples, bananas, pears, or hard to cut fruits). Peaches the first day, red raspberries (like a whole carton) the second day.

4) Spa/Pool: Again design and service reign supreme. Did the hammam treatment which was pretty cool. The huge infinity pool is awesome.

5) Value: Travel in the off-season and you can pay 4,400 dirham for low season rate. Taking in mind the world-class service, I consider this to be a great deal. Of course the food and drink is ridiculously expensive, but that's the same everywhere. At least you can venture out of the hotel, and the concierge will make reservations on your behalf.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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894 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Oslo, Norway
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 23, 2013

We stayed for four nights. And from the pick-up at the airport, to being brought directly to the check-in counter at the airport (bypassing the queue) when departing, this was an amazing experience. Lovely dates and almond milk on check-in. Courteous and friendly staff. They were understanding when we requested a different room for now other reason than that the bed was facing the wrong way in the room for my taste (strange, but true). Rooms are spacious, they were kept immaculate throughout the day. Bowl of fresh fruit every morning. Wonderful sheets and comfortable bed. Everywhere in this hotel from the rooms to the massive garden is extremely romantic. Before I left I read a review stating you should not go to this hotel with someone you do not want to fall in love with... and I totally agree. We had dinner at the Maroccan restaurant two nights and at the french one night. I preferred the Maroccan, as it had a bit more laidback feel. The pool-area is large and the staff is attentive. Breakfast amazing. The spa made me feel like a princess from 1001 nights. All in all - amazing, you pay for absolutely every second and if you go you should be willing to spend 30 euros per cocktail and 50 euros for breakfast.... but if you do, you will certainly not regret it!

Stayed August 2013, traveled as a couple
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 11, 2013

My boyfriend and I spent a wonderful four nights at the fabulous La Mamounia. La Mamounia is a beautiful hotel located just ten minutes walk from the centre of Marrakech. It's situated with close proximity to the main square but manages to find it's own tranquil space within Medina walls, a unique quality rarely found in central Marrakech. The hotel and rooms have been finished to a very high standard, with a number of restaurants and facilities available. The swimming pool was the perfect peaceful place to escape the July heat, until late afternoon when exploring the town was more appealing. The service was excellent and staff were very friendly and helpful at all times. We didn't eat dinner at the hotel as there were far too many tempting local options but breakfast was excellent, if pricey.

The hotel is large but despite this, the personal attention we received was second to none. Fresh fruit every afternoon brought to the room, small cakes/biscuits in the evening ... great attention to detail. However if you are looking for a small boutique hotel this may not be for you. I would recommend La Mamounia for anyone wanting a luxurious break from the hustle, bustle and heat of Marrakech!

Stayed July 2013, traveled as a couple
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LONDON
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2013

We did not stay at this hotel but spent a good half day here on the recommendation of the concierge at our Riad.

After a trek to the Majorelle gardens on a hot, sultry day, we ended up at the doors of La Mamounia to get a drink on our way back to the Riad we were staying at in the Medina in Marrakech. At first, the liveried stewards at the door were a bit reluctant to let us in , because we (a family of four with two boys, 19, 13 years old) were all in shorts. (By the way, we discovered after being sold a package by BA that August is low season, HOT and not the time to go to Marrakech! anyway...) But we smiled and they let us in after a brief chat...

The colours and decor of the hotel may not be everyone's taste but the architecture, the workmanship and the opulence is AMAZING. I've travelled on business worldwide for more than 20 years and this is definitely one of the more delicate, caring and exquisite restorations of a traditional hotel I have ever seen.

We were led to a restaurant that was open at the time and there were only three occupied tables. The service was so good, we decided to order lunch. The service was unhurried, polite and attentive - they catered to many requests for sauces etc and, to be honest, by UK standards, it was not that expensive - for a three course meal for four with a drink each, we paid under 1500 Dirhams or about £120 - we could have easily spent that in an average Westend restaurant in London.

After lunch (which lasted about 2.5 hours!) the staff encouraged us to take a tour of the facilities. The pool was inviting and BIG - but unfortunately, we did not have our swimming gear. The highlight were the gardens - about 30 acres of lawns and beds divided by gravel pathways. It smelled lush and fresh - the beds had every herb you would ever use including rosemary, thyme and several indigenous ones. In the middle of the gardens is a shaded ice cream bar where we settled down again and had ice cream and a drink. There was a sand pit nearby where a French family was playing boules. At the far end, there were numerous fruit and vegetable shrubs and trees - fresh pomegranate, oranges, apples, aubergine, courgettes, mint, carrots....

I believe Winston Churchill loved this place and the bar is named after him here. Its all very civilised and pukka!

Having got there at lunch time, the sun was thinking of setting by the time we finally made our way out of the hotel - reluctantly - hailed a horse-drawn carriage back to the Medina, riding along a road lined with olive trees.

We could have walked - it would have been about 15 mins, but what the hell.....it was a holiday!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

A friend travel agent booked this for me.. She said Mark you'll love it. Ok book it.

Not really sure what I'd done or why I went along with it.

Arriving at Marrakech airport I was greater by one of their chauffeurs in a Damler. He was very courteous, chilled bottle of water at the ready; greatly appreciated as passport control was very busy.

On arriving at the hotel I was absolutely awestruck at its beauty, it really was a lesson in how to light a building and gardens! The guest relations manager greater me with a traditional Moroccan welcome with Almond Milk and dates, followed by a tour of the hotel. It was simply stunning.

Once I'd had chance to settle into my room I went exploring. Everything was perfect, the ambience was something to behold. Every single member of staff stopped and said hello.

Once I'd explored a bit, I settled on the Italian terrace for the best Aperol Spritz I'd ever had. The surroundings are once again sublime. The lanterns and lighting are just lovely.

Well done to all concerned, La Mamounia is a triumph. The only negative point I'd the cost of things whilst you are there. If money is no object then fine. If you're a working man such as myself, £20 for a cocktail is steep!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Royal Tunbridge Wells, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 8, 2013

On a family holiday to Morocco we stayed at the hotel for 4 nights, which was brilliant. The hotel is located near the hustle and bustle of the souks, but within its walls it is a tranquil and relaxing place. The service at all times was impeccable and very attentive. The rooms were on the small side, and the lack of bright lights made the place rather dark but gave the place a certain atmosphere. The beds were large and extremely comfortable. The rooms were cleaned twice a day to the highest standard, and the beds turned down with water replenished and snacks provided. The food was incredible- the Moroccan restaurant had a brilliant 'sharing salad' with an array of dishes and live traditional music, and the Italian provided exquisite food and service. Breakfast was the best! Lots and lots of choice and of the highest quality. Despite being pricey, the incredible service made it one of the best hotels and holidays ever. 100% recommended!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Leiden, The Netherlands
Top Contributor
91 reviews 91 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 26, 2013

This is an old world, grand hotel, probably one of the best. Set in a beautiful, magical garden right in the middle of Marrakech yet quiet and relaxing. The whole hotel feels like a museum, with art deco combined with Moroccan: beautiful tiling & luxury in the indoor pool & Jacuzzi, which feels like a spa but is part of the hotel and completely empty; lovely art everywhere; art deco ceilings and details. The staff was incredible, very nice to our children and friendly all around. Yes the food and drinks are very expensive! But room service is wonderful and the quality of the food is very high. Pool is beautiful and the breakfast is right next to the pool - fantastic spread of cakes, breads, meats, Moroccan baked goods, fresh juices. One of the best breakfast buffets I've experienced. It felt like being in a fairy tale to stay here for a few nights.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marrakech
#54 Spa Hotel in Marrakech
#58 Luxury Hotel in Marrakech
#64 Family Hotel in Marrakech
#123 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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