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“Grand imperial hotel offering a luxurious and peaceful escape!” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #138 of 460 Hotels in Marrakech
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Grand imperial hotel offering a luxurious and peaceful escape!”
5 of 5 stars Reviewed August 11, 2013

My boyfriend and I spent a wonderful four nights at the fabulous La Mamounia. La Mamounia is a beautiful hotel located just ten minutes walk from the centre of Marrakech. It's situated with close proximity to the main square but manages to find it's own tranquil space within Medina walls, a unique quality rarely found in central Marrakech. The hotel and rooms have been finished to a very high standard, with a number of restaurants and facilities available. The swimming pool was the perfect peaceful place to escape the July heat, until late afternoon when exploring the town was more appealing. The service was excellent and staff were very friendly and helpful at all times. We didn't eat dinner at the hotel as there were far too many tempting local options but breakfast was excellent, if pricey.

The hotel is large but despite this, the personal attention we received was second to none. Fresh fruit every afternoon brought to the room, small cakes/biscuits in the evening ... great attention to detail. However if you are looking for a small boutique hotel this may not be for you. I would recommend La Mamounia for anyone wanting a luxurious break from the hustle, bustle and heat of Marrakech!

Stayed July 2013, traveled as a couple
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841 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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LONDON
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2013

We did not stay at this hotel but spent a good half day here on the recommendation of the concierge at our Riad.

After a trek to the Majorelle gardens on a hot, sultry day, we ended up at the doors of La Mamounia to get a drink on our way back to the Riad we were staying at in the Medina in Marrakech. At first, the liveried stewards at the door were a bit reluctant to let us in , because we (a family of four with two boys, 19, 13 years old) were all in shorts. (By the way, we discovered after being sold a package by BA that August is low season, HOT and not the time to go to Marrakech! anyway...) But we smiled and they let us in after a brief chat...

The colours and decor of the hotel may not be everyone's taste but the architecture, the workmanship and the opulence is AMAZING. I've travelled on business worldwide for more than 20 years and this is definitely one of the more delicate, caring and exquisite restorations of a traditional hotel I have ever seen.

We were led to a restaurant that was open at the time and there were only three occupied tables. The service was so good, we decided to order lunch. The service was unhurried, polite and attentive - they catered to many requests for sauces etc and, to be honest, by UK standards, it was not that expensive - for a three course meal for four with a drink each, we paid under 1500 Dirhams or about £120 - we could have easily spent that in an average Westend restaurant in London.

After lunch (which lasted about 2.5 hours!) the staff encouraged us to take a tour of the facilities. The pool was inviting and BIG - but unfortunately, we did not have our swimming gear. The highlight were the gardens - about 30 acres of lawns and beds divided by gravel pathways. It smelled lush and fresh - the beds had every herb you would ever use including rosemary, thyme and several indigenous ones. In the middle of the gardens is a shaded ice cream bar where we settled down again and had ice cream and a drink. There was a sand pit nearby where a French family was playing boules. At the far end, there were numerous fruit and vegetable shrubs and trees - fresh pomegranate, oranges, apples, aubergine, courgettes, mint, carrots....

I believe Winston Churchill loved this place and the bar is named after him here. Its all very civilised and pukka!

Having got there at lunch time, the sun was thinking of setting by the time we finally made our way out of the hotel - reluctantly - hailed a horse-drawn carriage back to the Medina, riding along a road lined with olive trees.

We could have walked - it would have been about 15 mins, but what the hell.....it was a holiday!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

A friend travel agent booked this for me.. She said Mark you'll love it. Ok book it.

Not really sure what I'd done or why I went along with it.

Arriving at Marrakech airport I was greater by one of their chauffeurs in a Damler. He was very courteous, chilled bottle of water at the ready; greatly appreciated as passport control was very busy.

On arriving at the hotel I was absolutely awestruck at its beauty, it really was a lesson in how to light a building and gardens! The guest relations manager greater me with a traditional Moroccan welcome with Almond Milk and dates, followed by a tour of the hotel. It was simply stunning.

Once I'd had chance to settle into my room I went exploring. Everything was perfect, the ambience was something to behold. Every single member of staff stopped and said hello.

Once I'd explored a bit, I settled on the Italian terrace for the best Aperol Spritz I'd ever had. The surroundings are once again sublime. The lanterns and lighting are just lovely.

Well done to all concerned, La Mamounia is a triumph. The only negative point I'd the cost of things whilst you are there. If money is no object then fine. If you're a working man such as myself, £20 for a cocktail is steep!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Royal Tunbridge Wells, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 8, 2013

On a family holiday to Morocco we stayed at the hotel for 4 nights, which was brilliant. The hotel is located near the hustle and bustle of the souks, but within its walls it is a tranquil and relaxing place. The service at all times was impeccable and very attentive. The rooms were on the small side, and the lack of bright lights made the place rather dark but gave the place a certain atmosphere. The beds were large and extremely comfortable. The rooms were cleaned twice a day to the highest standard, and the beds turned down with water replenished and snacks provided. The food was incredible- the Moroccan restaurant had a brilliant 'sharing salad' with an array of dishes and live traditional music, and the Italian provided exquisite food and service. Breakfast was the best! Lots and lots of choice and of the highest quality. Despite being pricey, the incredible service made it one of the best hotels and holidays ever. 100% recommended!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiden, The Netherlands
Top Contributor
91 reviews 91 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 26, 2013

This is an old world, grand hotel, probably one of the best. Set in a beautiful, magical garden right in the middle of Marrakech yet quiet and relaxing. The whole hotel feels like a museum, with art deco combined with Moroccan: beautiful tiling & luxury in the indoor pool & Jacuzzi, which feels like a spa but is part of the hotel and completely empty; lovely art everywhere; art deco ceilings and details. The staff was incredible, very nice to our children and friendly all around. Yes the food and drinks are very expensive! But room service is wonderful and the quality of the food is very high. Pool is beautiful and the breakfast is right next to the pool - fantastic spread of cakes, breads, meats, Moroccan baked goods, fresh juices. One of the best breakfast buffets I've experienced. It felt like being in a fairy tale to stay here for a few nights.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Top Contributor
109 reviews 109 reviews
75 hotel reviews
Reviews in 63 cities Reviews in 63 cities
336 helpful votes 336 helpful votes
2 of 5 stars Reviewed July 22, 2013

.
We have been putting off staying at La Mamounia for many years, instead preferring to try a variety of riads and other hotels in Marrakech. We were also concerned about some of the less positive reviews on TripAdvisor. Oh, how we hoped the less positive ones were wrong, but they aren't. I really hoped I was going to be writing a great review for one of the most expensive hotels in Marrakech. But what a waste of money - and food poisoning too!

We were certainly pleased to finally see what this famous hotel is all about - but we are left rather empty. For sure it's a very nicely decorated hotel, but not jaw-dropping. It certainly lacks any charm or charisma, and the staff looked so bored and appear to have very little to do, and can barely raise a smile. Our Katoubia deluxe room was very charming, had a sense of history,
but was very small considering the price paid. NB: few room rates include breakfast which works out at around £30 \ $40 per person. However its a pretty good buffet. Though as we both got food poisoning from it we obviously wished we'd avoided it. And despite me writing to inform the hotel we've been completely ignored.
AND, let me make it clear, we ONLY ate at La Mamounia.

We checked in for 2 nights, and if all had been great we could have stayed on for another week. But there are far nicer places to stay in Marrakech which are far more deserving of our money, so we left after our 2 nights.

There were five things that really stopped me wasting anymore money here:-

1/ On our first evening a maintenance man appeared out of nowhere to fix our TV. We
didn't know it wasn't working. And it appeared no one on reception knew what was
going on or why he was in our room. I was asked to leave a recorded message with 'customer
relations' - yet no one bothered to return my call. Finally, an hour later our TV was working, all the while we were trying to shower and get ready to go out for dinner with a stranger in the room.

2/ The clocks went back an hour 7 days ago, yet no one at La Mamounia has had the common sense to change them. And even after me pointing this out to reception, upon leaving the hotel still no one had bothered to change the clocks in our room

3/ We ordered some tea. What arrived was a luke warm pot of water with a silly little tea bag
which could not flavour a thimble full of water. We sent it back. But another luke
warm pot of water arrived. Why is it so hard for staff to not know how to make tea?
Does no one at management level teach them? And wouldn't you expect a
hotel at this level to offer real tea leaves and not a silly tea bag? Don't give guests
garbage and expect them to pay for it.

4/ In two days of being sat around the pool in over 40 degrees not once has a guest been given a bottle of water, a cool face cloth - nothing. Am I the only person to think that's really strange? We haven't even been asked if we'd like to order a drink. I am finding it really
hard to think of a single hotel I have stayed at where I've never been offered a single thing.

5/ Obviously, the fact we both got food poisoning after having breakfast stopped us wanting to eat here.

This is clearly a hotel resting on a past reputation. Now it's simply a faceless charmless building. The exterior is certainly nothing worth commenting on. The Interior is nice, very dark, but pretty forgettable. There was a strange irony in that we walked around the very lovely gardens one afternoon - and at the end of the garden is an enormous discarded
stained glass lamp which would have originally hung inside the hotel, but is now smashed - a relic from the past - the glass just left broken on the gravel path. It's been like it for months, if
not years, as can be told by nature naturally distressing it. That smashed lamp is the real La Mamounia. And clearly the owners and staff have very little interest in it.

I don't know if we were really unlucky, but the behaviour of quite a lot of guests, different nationalities, was appalling. Loud mouthed, shouting people, yelling their heads off around the pool. I suspect the hotel only had a 10% occupancy rate, though they still manage to cram 200 chairs around the pool with no privacy at all. Yet, we could here every obscenity, and the appalling way some guests spoke to the staff.

So, I am pleased to now have been to the famous La Mamounia. And I'm certainly not going to tell you to stay away. But I do suggest checking in for one night, have look around, and then spend your hard earned cash at a more deserving establishment where they are delighted to see you and make an effort to make sure you enjoy your stay. And hand-on-heart I can say we have stayed at some fabulously decorated and charming riads within the medina which far exceed anything you can expect at La Mamounia. La Mamounia simply takes your money
and gives you nothing in return.

There are moments in travel when you pick a very expensive hotel and view it as
a treat. If the hotel is good, and they ensure you have a wonderful time you may
exceed your budget, but you really wont care. Whereas La Mamounia manages to do the opposite - it gives you nothing, so you make the decision to not spend a penny more than
you have to.

.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 18, 2013

We stayed elsewhere in Marrakech (La Maison Arabe - highly recommended) but chose to visit the famous Churchill Bar for a drink. It wasn't long however before we decided to push the boat out and stay for dinner at their Italian restaurant. Be prepare to be fleeced - an extremely expensive evening but no regrets as it was a fun evening - mostly - and we enjoyed our visit. It's a stunning looking hotel - we especially loved the interiors. A tad dark perhaps for some but we thought decadent and exotic - plush velvet in deep aubergine contrasted with rich gold lighting - loved it. The Churchill Bar is extraordinary. It opened at 7pm (not sure if this was later or normal time as it was Ramadan) and we were the only people there for at least half an hour. The interior boasted leopard skin prints with scarlet and black...a winning combination for a sultry jazz bar. Lovely background music (we were early so live music later on I assume) and we received excellent service despite staff observing Ramadan until 7.45pm - for which we were grateful although were sensitive to. Nevertheless, we did enjoy fabulous cocktails served with delicious nibbles although possibly the most expensive drinks ever (£80 for 4). But they were beautifully presented and for the experience, it was worth it. On to dinner - marred by two things: 1. Marrakech still allows people to smoke in restaurants - disappointing for those of us who would prefer food and wine without inhaling others' smoke. 2. Two revolting whining spoilt women who were spectacularly rude to the staff and overly loud. In fact, have never seen such rudeness to staff who were (literally) bending over backwards to please them. Frankly, it was embarrassing - while the women treated them as little more than dirt on their shoes while they proceeded to stare into their iPhones. They might have had money but they certainly lacked manners. Anyway....the service in the Italian restaurant was excellent - in fact, superb and the food, very good. Delicious wine but at a minimum of £100 per bottle, it had to be really. The desserts were stunning. Could have returned for more of those alone. The exterior is worth a visit although the gardens aren't as "knock-out" as we thought they would be. Beautiful swimming pool mind you, really special. Wouldn't have minded a dip!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Marrakech
#51 Spa Hotel in Marrakech
#54 Luxury Hotel in Marrakech
#64 Family Hotel in Marrakech
#118 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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