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“Fantastic, like a fairy tale” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #150 of 461 hotels in Marrakech
Leiden, The Netherlands
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
“Fantastic, like a fairy tale”
5 of 5 stars Reviewed July 26, 2013

This is an old world, grand hotel, probably one of the best. Set in a beautiful, magical garden right in the middle of Marrakech yet quiet and relaxing. The whole hotel feels like a museum, with art deco combined with Moroccan: beautiful tiling & luxury in the indoor pool & Jacuzzi, which feels like a spa but is part of the hotel and completely empty; lovely art everywhere; art deco ceilings and details. The staff was incredible, very nice to our children and friendly all around. Yes the food and drinks are very expensive! But room service is wonderful and the quality of the food is very high. Pool is beautiful and the breakfast is right next to the pool - fantastic spread of cakes, breads, meats, Moroccan baked goods, fresh juices. One of the best breakfast buffets I've experienced. It felt like being in a fairy tale to stay here for a few nights.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
108 reviews 108 reviews
75 hotel reviews
Reviews in 62 cities Reviews in 62 cities
321 helpful votes 321 helpful votes
2 of 5 stars Reviewed July 22, 2013

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We have been putting off staying at La Mamounia for many years, instead preferring to try a variety of riads and other hotels in Marrakech. We were also concerned about some of the less positive reviews on TripAdvisor. Oh, how we hoped the less positive ones were wrong, but they aren't. I really hoped I was going to be writing a great review for one of the most expensive hotels in Marrakech. But what a waste of money - and food poisoning too!

We were certainly pleased to finally see what this famous hotel is all about - but we are left rather empty. For sure it's a very nicely decorated hotel, but not jaw-dropping. It certainly lacks any charm or charisma, and the staff looked so bored and appear to have very little to do, and can barely raise a smile. Our Katoubia deluxe room was very charming, had a sense of history,
but was very small considering the price paid. NB: few room rates include breakfast which works out at around £30 \ $40 per person. However its a pretty good buffet. Though as we both got food poisoning from it we obviously wished we'd avoided it. And despite me writing to inform the hotel we've been completely ignored.
AND, let me make it clear, we ONLY ate at La Mamounia.

We checked in for 2 nights, and if all had been great we could have stayed on for another week. But there are far nicer places to stay in Marrakech which are far more deserving of our money, so we left after our 2 nights.

There were five things that really stopped me wasting anymore money here:-

1/ On our first evening a maintenance man appeared out of nowhere to fix our TV. We
didn't know it wasn't working. And it appeared no one on reception knew what was
going on or why he was in our room. I was asked to leave a recorded message with 'customer
relations' - yet no one bothered to return my call. Finally, an hour later our TV was working, all the while we were trying to shower and get ready to go out for dinner with a stranger in the room.

2/ The clocks went back an hour 7 days ago, yet no one at La Mamounia has had the common sense to change them. And even after me pointing this out to reception, upon leaving the hotel still no one had bothered to change the clocks in our room

3/ We ordered some tea. What arrived was a luke warm pot of water with a silly little tea bag
which could not flavour a thimble full of water. We sent it back. But another luke
warm pot of water arrived. Why is it so hard for staff to not know how to make tea?
Does no one at management level teach them? And wouldn't you expect a
hotel at this level to offer real tea leaves and not a silly tea bag? Don't give guests
garbage and expect them to pay for it.

4/ In two days of being sat around the pool in over 40 degrees not once has a guest been given a bottle of water, a cool face cloth - nothing. Am I the only person to think that's really strange? We haven't even been asked if we'd like to order a drink. I am finding it really
hard to think of a single hotel I have stayed at where I've never been offered a single thing.

5/ Obviously, the fact we both got food poisoning after having breakfast stopped us wanting to eat here.

This is clearly a hotel resting on a past reputation. Now it's simply a faceless charmless building. The exterior is certainly nothing worth commenting on. The Interior is nice, very dark, but pretty forgettable. There was a strange irony in that we walked around the very lovely gardens one afternoon - and at the end of the garden is an enormous discarded
stained glass lamp which would have originally hung inside the hotel, but is now smashed - a relic from the past - the glass just left broken on the gravel path. It's been like it for months, if
not years, as can be told by nature naturally distressing it. That smashed lamp is the real La Mamounia. And clearly the owners and staff have very little interest in it.

I don't know if we were really unlucky, but the behaviour of quite a lot of guests, different nationalities, was appalling. Loud mouthed, shouting people, yelling their heads off around the pool. I suspect the hotel only had a 10% occupancy rate, though they still manage to cram 200 chairs around the pool with no privacy at all. Yet, we could here every obscenity, and the appalling way some guests spoke to the staff.

So, I am pleased to now have been to the famous La Mamounia. And I'm certainly not going to tell you to stay away. But I do suggest checking in for one night, have look around, and then spend your hard earned cash at a more deserving establishment where they are delighted to see you and make an effort to make sure you enjoy your stay. And hand-on-heart I can say we have stayed at some fabulously decorated and charming riads within the medina which far exceed anything you can expect at La Mamounia. La Mamounia simply takes your money
and gives you nothing in return.

There are moments in travel when you pick a very expensive hotel and view it as
a treat. If the hotel is good, and they ensure you have a wonderful time you may
exceed your budget, but you really wont care. Whereas La Mamounia manages to do the opposite - it gives you nothing, so you make the decision to not spend a penny more than
you have to.

.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 18, 2013

We stayed elsewhere in Marrakech (La Maison Arabe - highly recommended) but chose to visit the famous Churchill Bar for a drink. It wasn't long however before we decided to push the boat out and stay for dinner at their Italian restaurant. Be prepare to be fleeced - an extremely expensive evening but no regrets as it was a fun evening - mostly - and we enjoyed our visit. It's a stunning looking hotel - we especially loved the interiors. A tad dark perhaps for some but we thought decadent and exotic - plush velvet in deep aubergine contrasted with rich gold lighting - loved it. The Churchill Bar is extraordinary. It opened at 7pm (not sure if this was later or normal time as it was Ramadan) and we were the only people there for at least half an hour. The interior boasted leopard skin prints with scarlet and black...a winning combination for a sultry jazz bar. Lovely background music (we were early so live music later on I assume) and we received excellent service despite staff observing Ramadan until 7.45pm - for which we were grateful although were sensitive to. Nevertheless, we did enjoy fabulous cocktails served with delicious nibbles although possibly the most expensive drinks ever (£80 for 4). But they were beautifully presented and for the experience, it was worth it. On to dinner - marred by two things: 1. Marrakech still allows people to smoke in restaurants - disappointing for those of us who would prefer food and wine without inhaling others' smoke. 2. Two revolting whining spoilt women who were spectacularly rude to the staff and overly loud. In fact, have never seen such rudeness to staff who were (literally) bending over backwards to please them. Frankly, it was embarrassing - while the women treated them as little more than dirt on their shoes while they proceeded to stare into their iPhones. They might have had money but they certainly lacked manners. Anyway....the service in the Italian restaurant was excellent - in fact, superb and the food, very good. Delicious wine but at a minimum of £100 per bottle, it had to be really. The desserts were stunning. Could have returned for more of those alone. The exterior is worth a visit although the gardens aren't as "knock-out" as we thought they would be. Beautiful swimming pool mind you, really special. Wouldn't have minded a dip!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
48 reviews 48 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 15, 2013

We stayed here for two nights in July and had an amazing visit. The location, facilities, staff and food were all unbelievable. Our room was the basic level facing the city but had so many unique features it was perfect. The employees were always kind and willing to help with any request. We had a guide one morning and room a day trip into the Atlas Mountains arranged by the hotel and it was all so easy and seamless. The location is ideal within walking distance to the Souks and also the "newer" parts of town. I would love to stay here again!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shanghai, China
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 12, 2013

We did not stay here but I was very glad to have made it to the hotel for pre dinner drinks! This is a spectaculor property, old world elegance! Wuld difinitely splurge and stay when I do return. The door persons were friendly. The Managers were true to their status and did not smile:( The local team though were very good and chatty!

The lobby lounge has the old world charm!

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Service
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Berlin, Germany
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 10, 2013

I have been to the hotel many times, mostly before the substantial renovation from 2006 to 2009. The decor and the layout have changed significantly (e.g., the former Le Marocain restaurant is now the indoor pool) and I find the lobby and reception area slightly dark. Not surprisingly the interior designer is Jacques Garcia - who is behind the Hôtel Costes in Paris for example. BUT the suites and riyads are stunning with beautiful and intricate moroccan details and the hotel gardens are as wonderful as they always were. Most importantly the soul of this place and the service is unchanged. I will return again and again!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 7, 2013

Beautiful location, fabulous garden, fantastic pool, exceptional buffet for breakfast and lunch, delicious restaurant for moroccan food, charming spa and helpful, friendly staff. The rooms were not totally my taste but it had everything you need & certainly more.. Probably one of the most luxurious, charming and delightful place in the world.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marrakech
#53 Spa Hotel in Marrakech
#56 Luxury Hotel in Marrakech
#72 Family Hotel in Marrakech
#122 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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