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“As good as it gets!” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #152 of 460 hotels in Marrakech
Warragul, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“As good as it gets!”
5 of 5 stars Reviewed June 17, 2013 via mobile

We stayed here for 3 nights.Everything about the place is magnificent! From the location to the gardens,,the grounds,the rooms,the service and the staff to extraordinary ambiance it was a brilliant experience!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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London
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 17, 2013

My wife and I had a long weekend at La Mamounia and found it to be a fantastic hotel. Location is good for walking into the old medina. You are picked up from the airport (where the hotel has it's own lounge) and driven by limo to the hotel. From the moment you arrive there are a lot of staff present and getting served, be it to change currency, book a tour, order a drink etc is very easy. We ate at 2 of the 3 restaurants and again they were fantastic. Destination restaurants in their own right. The room was spacious, well appointed and was designed in a traditional Moroccan style. We ate breakfast on our private terrace for one meal and this was fantastic too. One word of warning though - it's not cheap. However, having said that you definitely get what you pay for.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buffalo, NY
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 8, 2013

Magnificent hotel with spectacular gardens and multiple restaurants. This Art Deco gem should be a world heritage site. The decor is AMA ing and so well maintained you'd think it was only a few years old instead of more than 90. The lunch we had on the terrace was very expensive but it was an event rather than a meal. Exceptional service. Beautiful presentations. Rich dessert. Satisfaction guaranteed.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hamburg, Germany
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 8, 2013

We usually prefer smaller hotels. But this old lady is something else after her major renovation. Outstanding design and taste, wonderful garden, great staff. The best Grand hotel we stayed in. The hotel itself already is worth a trip to Marrakech.
If you prefer peace, get a room towards the garden. If you're want to enjoy the atmosphere of the Arab world, get a room towards the big mosque. We loved to listen to their prayer-calls (the first one is at 05:00 am...)

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MILANO
Top Contributor
163 reviews 163 reviews
27 hotel reviews
Reviews in 69 cities Reviews in 69 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 4, 2013

I stayed here for 3 days in May, 2013. There are no such words to describe this fantastic property: beautiful location; very elegant public areas; spacious, comfortable and high tech room; large and full equipped bathroom; an "infinite" SPA; very good restaurants and professional and helpful staff. The Mamounia Hotel is the example that the perfect hotel exists.
It is a really dream time to visit the spa and you will leave totally refreshed! Extremely competent therapist!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed May 27, 2013

I had so looked forward to staying at the legendary La Mamounia that I spent more for a 3-night stay here than at any other 5-star hotel. It was a total waste of money as it had the least charm of any 5-star hotel I had ever stayed at anywhere in the world.
Service was terrible. My husband & I were supposed to have a transfer from the Marrakech airport to the hotel but when our flight from Casablanca was cancelled by Royal Air Morocco (the worst airline in the world, by the way) the hotel did not bother to find out what happened to us (we do not travel with cell phones.) The hotel sent a car only after we borrowed a stranger’s cell phone to call them & it took a while for reception to look up our confirmation. With the flight delay & transfer delay we missed a whole day in Marrakech & our hotel. Hurricane Sandy was making landfall at the same time in the US & we were so very worried about our home, business, friends & employees. We were terribly tired, hungry & frustrated by our travel day & worried about Hurricane Sandy, but received no word of understanding & got the stilted check-in ritual by a robotic beautiful hostess who could not speed up or deviate from her check-in script. We begged for an express check-in but to no avail. Only later we found out most guests hire a private car through the hotel for transfer from Casablanca rather than use the fickle & often delayed ½ hour RAM flight. Too bad the hotel did not advise us of that at the time of booking,
The hotel is grand but cold & lacking charm. Our room was elegant but rather small. As per another review, the master lighting console was ridiculously complicated—we never mastered it. There were no simple on-&-off switches or even normal dimmers. As a result, the room was always dim. We could NEVER get the room bright enough for comfortable reading. The television had only 2 broadcast stations in English—one was Bloomberg financial & one was an international news station. We could get updates on hurricane Sandy thankfully but nothing to take our minds off of it. This became an issue as there were relentless torrential rains for our entire stay there so we were stuck in our rooms more than normal. Every other hotel we stayed at in Morocco had more English language stations than La Mamounia & these other hotels were not as exclusive.
La Mamounia is famous for their dramatically dressed doormen. However, when we requested loaner umbrellas from them to venture out in the downpour, we were told there was no such perk. This is the first time anywhere in the world where we were not provided loaner umbrellas at a 5 star hotel! Apparently, guests come & go by private car. When we went for a walk with our hooded rain jackets & returned drenched, we were challenged as to our being guests & had to show our key while continuing to get wet. This was a little insulting because during our check-in orientation, we were advised that there was a dress code for the lobby & public areas & yet there were guests in their bathrobes in the Grand Lobby yelling across the entire length to one another in French. We asked our hostess how that could be acceptable: she said they were on their way to the spa. These guests weren’t bothered but we were simply because we came in from a walk in the rain.
We are more fitness oriented than spa oriented, but the fitness center was in a separate building on the grounds & we got drenched getting there. Working out was out-of-the-question because it was so oppressively hot in the gym. The outdoor swimming pool was gorgeous but when it finally stopped raining, I did not even consider swimming laps in it because there were dining tables along the pool &, as a woman, I would have felt too uncomfortable in a swimsuit so on display in a Muslim society with their very restrictive cultural dress taboos. NO ONE was in the water. It was very weird.
We never ate at the hotel because the restaurants were outrageously expensive. Every little thing was expensive. A simple bowl of rice from room service would have cost nearly $50 US. This was so incongruous with the overall cost of living in Marrakech. This made us feel like we were being gouged. Thank God, our breakfasts were included. I would have hated to pay for them separately.
The famous grounds of La Mamounia were a total letdown. The grounds lie in a rectangular courtyard within high walls & have groves of small trees planted on a grid & there was a culinary herb garden as well. The city garden just outside the hotel is much larger & more beautiful with many blooming roses & a variety of plantings & groupings & walks.
We totally regretted our stay at La Mamounia. I would not recommend it to anyone.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
São Paulo, Brasil
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 26, 2013

It is not cheap but it worth every penny we paid. When we arrived, we tried to pay with 5 different credit cards and no one worked. It really bothered me and we almost went to Orangers. At the end we had to pay by debit, and not credit, all 5 nights in advanced. The receptionist guy did not deal well and after, we discover that was his mistake. We phoned our banks and no one had tried to pass our credit card at the hotel and the follow days we paid restaurants, we bought (expensive) carpets and we did not have any problem. Although that the hotel is a kind of second house. The rooms, the breakfast and the swimming pool were perfect. The moroccan restaurant was the best in town. The hotel remember me Copacabana Palace. I am looking forward to go back to Marrakech because of the hotel and not because of the city. If there is a place you have to go is Mamounia. But the head of the hotel should prepared better his receptionist.

Room Tip: We stayed at the room that from the terrace we could see the medina tower. We choose because of that...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about La Mamounia Marrakech

Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Marrakech Hotel
La Mamounia Hotel Marrakech
La Mamounia
Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Marrakech
#59 Luxury Hotel in Marrakech
#100 Family Hotel in Marrakech
#162 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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