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“Overpriced and unaccommodating!” 2 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #141 of 462 Hotels in Marrakech
london
2 reviews
4 helpful votes 4 helpful votes
“Overpriced and unaccommodating!”
2 of 5 stars Reviewed April 8, 2013

Mamounia lives off its reputation but all is not well inside!

The Hotel is Dark, pretentious and over-priced considering the rooms are so small, dark and difficult to work the lights. We had requested adjacent rooms for our children through our travel agent. When the hotel did not provide this, they charged us 50 Euros per night for an upgrade we didn't want so we could have adjacent rooms, plus an additional 80 euros per night so our 6 year old could sleep in our room instead of next door as he wasn't well. When challenged by our travel agent, the hotel lied that we had requested this upgrade.

Very unhelpful and unaccommodating, we didn't get to our rooms until 10.30pm even though we arrived at 8pm. They refused us any food unless we went to the formal restaurants, we were only allowed room service. No thought for us and our unwell 6 year old, what a terrible start to our holiday!

The food was lovely and the restaurants had great service but VERY OVERPRICED. One lunch for 4 sandwiches, a bottle of water and one ice cream was £180. That is just ridiculous for a light lunch.
The pool was nice but nothing special. We will not be returning to this hotel. Luckily we went on to stay at the Taj Palace which was magnificent. Nothing was too much for them, a wonderful place with fabulous rooms and breathtaking views.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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830 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 27, 2013

First of all, the hotel got an incomparable staff! They are always happy and ready to attend whatever you want!!! When you first arrive in the hotel, they go with you to one of the many sofas in the reception where you can do your checkin sit meanwhile you eat an Marrocos' date.
The pool, is really big, what make it looks its always empty, even if it's full. Some of the best restaurants of Marrakech are inside the hotel, and you don't have to leave unless you wanna eat some 'real Marrocos' food'. The rooms are big and comfortable, and they leaved everyday some different fruits in the room.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlottesville, Virginia
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 19, 2013

Absolutely beautiful hotel with exceptional food and service. Check in could not have been smoother. It took a while to figure out the high tech switches in the room - but the finished and design could not have been better. Wonderful balcony overlooking the garden made it a true treat. Room service and food at the hotel was exceptional. Location is also wonderful and within walking distance of the market and souks.

Room Tip: Get a balcony on the central garden
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

Was told this was the only hotel to stay in when visiting Marrakech and I wasn't disappointed.Upon arrival while waiting to check in I was presented with a silver platter of dates and milk before being taken to my room (A Deluxe) which was delivered in traditional Moroccan styling with views of the park and grounds which again were fantastic.
If I was being picky I could say that the bathrooms were quite dark as the lighting was minimal but sitting on the balcony with a drink at sunset soon made me forget such a minor detail.
The hotel itself is located perfectly next to a beautiful park and only a 10 minute walk to the huge bustling markets however English speaking drivers are available at all hours of the day to take you wherever you need to go should it be further afield.
Good sized indoor and outdoor pool and the spa had a nice selection of treatments too.
Visited the Churchill bar one evening where they had a jazz singer who was excellent and even when I got too drunk and ended up naked in the hotel pool the staff were still friendly and polite to me even though clearly it wasn't the kind of place for that behaviour!
All things considered I would definitely recommend this hotel however it is on the upper end of the price scale but for me delivered well and for a few days a great choice.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knaresborough, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 13, 2013

When arriving at the imposing gates to the hotel, you know you are somewhere special. No waiting at check-in, we were taken to the lounge and provided with dates and almond milk, while completing the check-in process. Our suite was stunning, with views across the immaculate gardens. We ate at three of the hotel's restaurants. On the first night we enjoyed a relaxed and delicious meal at Le Marocain, complete with wandering musicians. On the second night we tried the French restaurant, which was somewhat lacking in atmosphere. The meal was reasonable, but not outstanding, the exception being the calorific and magnificent chocolate soufflé. On our last night we had a memorable evening in the Italian restaurant, simply perfect. The gym was perfectly situated in the centre of the gardens and made working out a visual treat. The staff in the hotel are charming, helpful but not at all overbearing, from the waiters to the pool staff and the housekeepers. We loved the hotel's cachet, its location and will definitely return as soon as my wallet has recovered. Unforgettable

Room Tip: 3rd floor overlooking the gardens
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 12, 2013

The Mamounia is excellent - as everyone will tell you. It is a stunning property close to the main square giving it the best location. It has beautiful gardens, huge swimming pool and a comfortable heated swimming pool too. When you enter the Mamounia you feel the grandeur and pomp immediately. The staff and the guests - all walk around in style. The experience is unique and special and makes you feel very grand. The reason why I have stated it as average is given below.

For one, the price they charge is too much for what they offer. Even though we wrote to them months in advance and stated that we were a honeymoon couple, they made no concessions and offered us no incentives or anything special for the honeymoon couple. Further, their very high price did not even include breakfast. Breakfast came at a very high additional price of 350 MAD - though the food was good it was not worth the price. At the price they charge, breakfast should have been included - it is a mere basic. Of all the hotels we stayed at during our Honeymoon, the Mamounia was the only one that offered us nothing additional for being a honeymoon couple which was very disappointing for us.

Another small problem we faced was that the person who came to clean our room, he would throw away things that belonged to us. For example, my almost over face cream packet and nutella jar. Both had a little left at the bottom - however, the staff self-decided that he should discard this and he did! It was very annoying and nothing was done about it when we complained.

Food in the restaurants and the room service was excellent. The tagines we had at the Mamounia were by far the best. Their spa was simply fantastic and we went there twice during the 4 days we stayed there. The spa staff was super nice and friendly and the spa treatments were fantastic.

We only wish the Mamounia had surprised us with better deals for our honeymoon!

Room Tip: Pick a room on the higher floors, facing the garden/swimming pool or a room facing the Hassan Tower...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London England
Top Contributor
78 reviews 78 reviews
31 hotel reviews
Reviews in 43 cities Reviews in 43 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 11, 2013

The most amazing and relaxing and beautiful hotel ever!!! The gardens are just magnificent and service is superb, really 5 star!! Bedrooms are incredible and the whole ambience just calm and serene! We were on a business trip so didnt pay for extras but I know how expensive it is! Sitting by the pool in the sunshine was heavenly. Great location!

Room Tip: Get a room high up in the hotel!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Marrakech
#51 Spa Hotel in Marrakech
#55 Luxury Hotel in Marrakech
#65 Family Hotel in Marrakech
#118 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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