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“One of the best in the WORLD!!” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #153 of 461 hotels in Marrakech
Burlington, Canada
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
“One of the best in the WORLD!!”
5 of 5 stars Reviewed March 4, 2013

I can not wait to be back to Marrakech so I can experience the most amazing stay of our travels.
We have not travel the whole world yet, however I am certain that La Mamounia is the one of the best hotel ever. We have booked suit because our daughter was with us as well , it was stunningly done , decorated huge apartment. From the gardens to the swimming pool, spa to the shops everything is extra ordinary quality. Not one but two Michelin starred restaurants french and Italian. Our favored was the Italian one " Don Alfonso". Live Jazz at the bar also at highest quality, in fact the piano player was one of the best I have ever heard. The traditional Moroccan musicians around the various places of the hotel followed the same quality. The gym at the heart of the gardens is world class. And the pastry shop is a must to drop in at least to see!!
Yes it is pricy but all worth it. If you can effort it do not hesitate.

My only disappointment is that the hotel has a literature festival they sponsor and organize and I had requested details for next one but never received it.!! ??

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 28, 2013

We visited the hotel with a view to staying. We had a look about. One can see it is a plush hotel, in a slightly dated way but it was very dark in all the lounges and restaurants. We had a light lunch outside on the terrace, 2 small bottles of water and one mozzarella panini, total 430dhs (£35) which we thought was a lot. It was nice, but I think you are being charged for where you are. Compared to The Four Seasons , Marrakech which is the same level of 5 star hotel, I would rather stay there!

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Saint Thomas, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 27, 2013

We stayed just one night at La Mamounia, and had a wonderful experience. We were in room 344, which was lovely, views out over the garden and to the Atlas Mountains in the distance. We are LHW members, and were upgraded to this room when we arrived, and we were delighted to find a chilled bottle of champagne in the room when we were taken in. The room was very comfortable, more or less an L shape with the long part being a lounge and the short bit the bedroom, opening into an opulent (and huge) bathroom wall to wall marble, deep clawfoot tub, huge walk in shower and separate toilet and bidet. The room was opulent, the service attentive and the attention to detail ensured we had a great experience. We had a room service dinner, which was very good, and enjoyed a drink at the Italian Bar. The only glitch was that the internet service was very poor, and attention to addressing the problem was not great, as I had to report the problem a second time before anyone came to have a look. Eventually the problem was blamed on Maroc Telecom, which for all I know may have been true. All in all, La Mamounia was a nice treat after a week in a rather more rustic setting.

Room Tip: Aim for a view to the Atlas Mountains, it's a wonderful vista to look out on.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Nottingham, England, United Kingdom
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 15, 2013

This was all we could afford, but wow! What a place. Maybe one day we'll be there for longer... Marrakech is a magical city and worth several visits. Beautiful and warm even in February. The snow on the Atlas mountains made for a fabulous backdrop.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Chateau-d'Oex, Switzerland
1 review
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed February 13, 2013

« I have been a regular & faithful client of the Mamounia Palace***** in Marrakech for over 60 years.
Minimum stay pro year is at least 3 weeks/year in a room or suite.
I have recently been extremely shocked and angered regarding an unfortunate incident: a few drops of wine were accidentally spilt on the carpet of my Suite (= 8600 Dirhams per night), resulting in a couple of small stains.
The hotel compelled me to buy off the whole carpet (10’800 Dirhams!) at its current value stating “boutique purchase” on my final invoice, but additionally to pay for extra night charges claiming that the room could not be rented until the carpet had been replaced thus, was un-saleable ! I have given the carpet to a local charity and paid off all the charges that were claimed by the hotel.
Never in my experience of travelling the world (which I have been doing for over 50 years) have I come across such an appalling attitude, and from such a ‘reputable’ hotel especially since the damage was caused unintentionally and it was the first time I ever caused any damage at this place in 60 years.
This type of ‘damage’ should be covered by the Hotel’s Insurance policy and not born by the client ! I will not be returning to the Mamounia again. »
D. Frachon

Room Tip: Don't ever spill anything on the carpet by accident!
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  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brecon Beacons National Park, United Kingdom
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 9, 2013

We regularly stay at five star hotels and have just returned from a week in La Mamounia, Marrakech. It is one of the best we have stayed in. The service was excellent, although it was quiet as we were there late January/ early February. The room was excellent with views across the large gardens. The food and wine was first class, as you would expect from French and Italian restaurants each holding two Michelin stars. The Moroccan restaurant was also very good. If you want a luxury break in Marrakech within a gentle ten minute walk of the Medina, this is the one. The prices are not, however, for the faint hearted with food and wine comparable with the most expensive UK restaurants and hotels.

Room Tip: Overlooking the garden gives you a lovely view and great birdsong, the dawn chorus is stunning.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 6, 2013

Having just returned from La Mamounia I feel compelled to write this review. This was my first trip to the hotel and sadly my last. The standard of food and service are not that of a five star hotel. Our room (Aqbal Delux) was pleasant, however we were unable to open our terrace doors as the carpet was in the way and the lighting was poor. Considering the hotel has recently undergone a multi million pound refurbishment, I was rather surprised. Our dinner in Le Morrocan restaurant was very disappointing. We were sat opposite a serving station, food very average and ridiculously expensive. One glass of Champagne £30.00. Snacks by the pool were a disgrace, a sandwich served on burn't toast with one key ingrediant missing. It was sent back twice, cost £23.00 (approx) and no apology given. The Spa was average and the staff offhand.
Having said all this, the hotel is well located, breakfast was good and the gardens are lovely.

Room Tip: Rooms overlooking the swimming pool are quiet and have a nice view.
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marrakech
#56 Luxury Hotel in Marrakech
#56 Spa Hotel in Marrakech
#80 Family Hotel in Marrakech
#124 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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