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“Cocktails on the terrace” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #152 of 460 hotels in Marrakech
Nottingham, England, United Kingdom
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Cocktails on the terrace”
5 of 5 stars Reviewed February 15, 2013

This was all we could afford, but wow! What a place. Maybe one day we'll be there for longer... Marrakech is a magical city and worth several visits. Beautiful and warm even in February. The snow on the Atlas mountains made for a fabulous backdrop.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Chateau-d'Oex, Switzerland
1 review
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed February 13, 2013

« I have been a regular & faithful client of the Mamounia Palace***** in Marrakech for over 60 years.
Minimum stay pro year is at least 3 weeks/year in a room or suite.
I have recently been extremely shocked and angered regarding an unfortunate incident: a few drops of wine were accidentally spilt on the carpet of my Suite (= 8600 Dirhams per night), resulting in a couple of small stains.
The hotel compelled me to buy off the whole carpet (10’800 Dirhams!) at its current value stating “boutique purchase” on my final invoice, but additionally to pay for extra night charges claiming that the room could not be rented until the carpet had been replaced thus, was un-saleable ! I have given the carpet to a local charity and paid off all the charges that were claimed by the hotel.
Never in my experience of travelling the world (which I have been doing for over 50 years) have I come across such an appalling attitude, and from such a ‘reputable’ hotel especially since the damage was caused unintentionally and it was the first time I ever caused any damage at this place in 60 years.
This type of ‘damage’ should be covered by the Hotel’s Insurance policy and not born by the client ! I will not be returning to the Mamounia again. »
D. Frachon

Room Tip: Don't ever spill anything on the carpet by accident!
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  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brecon Beacons National Park, United Kingdom
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 9, 2013

We regularly stay at five star hotels and have just returned from a week in La Mamounia, Marrakech. It is one of the best we have stayed in. The service was excellent, although it was quiet as we were there late January/ early February. The room was excellent with views across the large gardens. The food and wine was first class, as you would expect from French and Italian restaurants each holding two Michelin stars. The Moroccan restaurant was also very good. If you want a luxury break in Marrakech within a gentle ten minute walk of the Medina, this is the one. The prices are not, however, for the faint hearted with food and wine comparable with the most expensive UK restaurants and hotels.

Room Tip: Overlooking the garden gives you a lovely view and great birdsong, the dawn chorus is stunning.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 6, 2013

Having just returned from La Mamounia I feel compelled to write this review. This was my first trip to the hotel and sadly my last. The standard of food and service are not that of a five star hotel. Our room (Aqbal Delux) was pleasant, however we were unable to open our terrace doors as the carpet was in the way and the lighting was poor. Considering the hotel has recently undergone a multi million pound refurbishment, I was rather surprised. Our dinner in Le Morrocan restaurant was very disappointing. We were sat opposite a serving station, food very average and ridiculously expensive. One glass of Champagne £30.00. Snacks by the pool were a disgrace, a sandwich served on burn't toast with one key ingrediant missing. It was sent back twice, cost £23.00 (approx) and no apology given. The Spa was average and the staff offhand.
Having said all this, the hotel is well located, breakfast was good and the gardens are lovely.

Room Tip: Rooms overlooking the swimming pool are quiet and have a nice view.
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney australia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 5, 2013

We stayed elsewhere.....but walked in for afternoon tea one day when we were walking from the new city to the old city. It is a grand hotel - not really my style - a bit stuffy - but it's a must see. We walked to the outdoor area in the gardens to have a snack and drink and it was truly beautiful.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2013

Very Expensive but a real 5***** Deluxe according to Int'l norms, with real value, excellent service with entertainment, excellent quality of food, rooms, location, view. For Travelers seeking the taste of excellence, i have been to this hotel several times, my friends just came back from their trip. Recommended

Room Tip: Expensive but 5***** Deluxe according to Int'l norms, all rooms are high quality , location, vie...
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucestershire
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 2, 2013

The hotel was beyond my pocket to stay, but still well worth visiting just for afternoon tea or drinks on the garden terrace. Unsurpassed luxury. Beautiful large lush walled gardens, so peaceful, Go reasonably dressed and you will be welcomed, The hotel has standards (no need for a tie, but no scruffs in jeans and tea shirts!).

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about La Mamounia Marrakech

Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Marrakech Hotel
La Mamounia Hotel Marrakech
La Mamounia
Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Marrakech
#59 Luxury Hotel in Marrakech
#100 Family Hotel in Marrakech
#162 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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