« I have been a regular & faithful client of the Mamounia Palace***** in Marrakech for over 60 years.
Minimum stay pro year is at least 3 weeks/year in a room or suite.
I have recently been extremely shocked and angered regarding an unfortunate incident: a few drops of wine were accidentally spilt on the carpet of my Suite (= 8600 Dirhams per night), resulting in a couple of small stains.
The hotel compelled me to buy off the whole carpet (10’800 Dirhams!) at its current value stating “boutique purchase” on my final invoice, but additionally to pay for extra night charges claiming that the room could not be rented until the carpet had been replaced thus, was un-saleable ! I have given the carpet to a local charity and paid off all the charges that were claimed by the hotel.
Never in my experience of travelling the world (which I have been doing for over 50 years) have I come across such an appalling attitude, and from such a ‘reputable’ hotel especially since the damage was caused unintentionally and it was the first time I ever caused any damage at this place in 60 years.
This type of ‘damage’ should be covered by the Hotel’s Insurance policy and not born by the client ! I will not be returning to the Mamounia again. »
- Official Description (provided by the hotel):
- La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more less
- Reservation Options:
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- Also Known As:
- La Mamounia Marrakech Hotel Marrakech
- La Mamounia Hotel Marrakech