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La Mamounia Marrakech: Traveler Reviews

5.0 of 5
Avenue Bab Jdid, Marrakech 40000, Morocco
Hotel amenities
La Mamounia Marrakech
Ranked #146 of 438 hotels in Marrakech
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451 reviews from our community

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Traveler rating
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    82
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    31
Date Rating
Cambridge, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Such a shock!”
1 of 5 stars Reviewed December 22, 2012

Someone needs to seriously address the situation with the staff on the gate! I have never been refused entry anywhere! EVER! Today my partner and I were refused entry for wearing sports shoes and carrying a back pack! I had a £180 shoes - NOT trainers or sports shoes. I was wearing Ralph Lauren trousers and carrying a laptop over the shoulder bag. And had a tailored shirt on. My partner was kitted out in a Marni outfit. I am stunned by the rudeness and plain stupidity of the staff on the gate. To be honest - if this is the way that staff are trained I really do not want to be any part of it.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 6
Ask twoleftpheeet about La Mamounia Marrakech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
“First Class”
5 of 5 stars Reviewed December 12, 2012

Enjoyed lunch by the pool whilst visiting this outstanding hotel. First class service, incredible surroundings and food that really was divine. Worth far more than five star rating this surely has to be one of the best world hotels,luxurious and memorable.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 11 more reviews by Jean H for Marrakech
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
82 reviews 82 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
“One fine property!!!”
4 of 5 stars Reviewed December 12, 2012

There no doubt that this property is MAGNIFICENT. Historic hotel, well cared for, but as with many historic property, there's a little "resting on their laurels" aspect going on here. Basic rooms are quite basic, but if you can splurge a bit, the suites are wonderful. Grounds are TO DIE FOR, and a DEEP, old school, pool is cool, refreshing, and luxurious. The PROPERTY will not disappoint.

I would NOT recommend this hotel for first timers though. It is a long taxi ride to the medina and Jemaa el Fna. Also, the Arabic service habits are over the top here. With this I mean, the HAND OUT for a tip at EVERY TURN can be overwhelming here. When u arrive, the deliver a basket of fruit, and they wait around for a tip. 2 minutes later, a knock on the door with fresh towels, with a hand out, a few minutes more, someone comes by with some water, again waits for a tip. This normal in this culture, they'll keep coming until you stop tipping, but at La Manmounia, its too much.

If you desire a glimpse at one of the worlds finest, and historic places, you'll need to stay a night here. For the action, however, I'd spend my money at a beautiful riad near old town.

Room Tip: Splurge a it here. Standard rooms are less than desirable.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“The Spa should not be No1”
3 of 5 stars Reviewed December 6, 2012

Had a spa day pass. We were alone! The service was not great, there was a lack of enthusiasm from the staff. My husband left his trousers on the bench in the gentlemen's changing room.
Upon his return, they were gone and when he asked for them they were in a plastic bag not on an hanger, not even folded....all wrinkled!... Spa No1?...no, no. And it is so dark.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask bonvoyage8 about La Mamounia Marrakech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sussex
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Beautiful........”
5 of 5 stars Reviewed December 4, 2012

This truly is a beautiful hotel in a fantastic location in Marrakech. From the moment you arrive you know this property has class and distinction above others. It's relaxed and quiet atmosphere is a world away from the bustling Marrakech, it's almost as if you are somewhere completely different! The rooms are beautiful. bright and airy with various different views. Mine was a pool view. Try out 'The Churchill Bar' whilst you there, despite the renovations they left this bar in it'sd original form along with the Churchill Suite.
This property has alot of character and charm, various activities to all keep all occupied including the spa, and just a stones throw from the souk.

Room Tip: Pool view rooms are very bright and airy
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about La Mamounia Marrakech

Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Marrakech Hotel
La Mamounia Hotel Marrakech
La Mamounia
Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Marrakech
#53 Luxury Hotels in Marrakech
#109 Family Hotels in Marrakech
#157 Romantic Hotels in Marrakech
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
An icon of Marrakech, La Mamounia is the incarnation of Moroccan identity and a true jewel among international hotels.Today, more than ever, La Mamounia offers an outstanding sensory experience, surpassing the standards of other luxury hotel groups.With its unique and ancient name, La Mamounia invites you for a tailor made stay, thanks to those among us who have chosen hospitality as their profession and passion.Meilleur Hôtel pour le Service 2011. ... more   less 
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