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“Yes it's expensive, but worth it!” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #145 of 464 Hotels in Marrakech
Shrewsbury, United Kingdom
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
“Yes it's expensive, but worth it!”
5 of 5 stars Reviewed November 9, 2012

Just had four nights at la mamounia and felt very blessed to be able to stay there.
Thankfully we upgraded our room on arrival as the first one offered overlooked the very noisy road, to a room with a balcony and garden and atlas mountain view, definitely worth the extra spend.
Our first morning was spent taking breakfast by the lake sized swimming pool, and a very nice way to kick the day off. Breakfast didn't disappoint, with vast choices of fresh fruit, pastries, breads, cold meats, cheeses and of course eggs and bacon too. We then went on a half day tour of Marrakech with a la mamounia guide. This could have been so great, but sadly the only disappointing part of our stay. Our guide, Ben, was lovely but seemed more intent on taking us to his 'mates' shops who tried their hardest to sell us carpets and tables that we had zero interest in. All we wanted to do was see the sights! But sadly we spent most of our time inside shops feeling gulilty and embarrased that we were not buying. This is pretty standard practise in marakesh but I would have expected a guide from la mamounia to be a bit different.
On a more positive note we spent a fantastic few hours with one of the head chefs, who showed us not only how to cook but took us on a tour down under. Because at la mamounia all the activity is down below, with most of the 700 staff busily beavering away, cooking, doing laundry and so on. At la mamounia they make everything, their own bread, yoghurt, cakes, croissants, jams, ice cream, stocks etc.
I also really enjoyed the spa, had my first hamman ever which was an experience, and one of the best massages I've ever had.
On a final note, the staff and service is the best I've ever experienced, what a lovely lot they are.
Really hope to come back soon, maybe with our children next time.

Room Tip: Go for a room overlooking gardens and or the swimming pool. Pay the extra it's well worth it...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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892 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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London
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 8, 2012

What a place to stay! Awesome luxury,incredible facilities. We had great service, excellent food - there is a dress code but for residents it didn't seem to be enforced too severely - my point being that if I pay to stay there I want to be able to wear what I like rather than what they tell me; but standards are maintained so you won't get into the bars or restaurants in the evenings in shorts, but then you don't in any decent hotel these days.

Our room was great too, in the main ground floor corridor, no problems at all. The Churchill Bar was good, as was the normal bar and the Italian restaurant. Don't really understand why people moan about the prices - this is one of the foremost hotels in the world and our room tab for two nights including dinner and drinks was less than £400 which I thought was a bargain.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Long Sutton, United Kingdom
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 7, 2012

We stayed in Marrakech in early October, and having read all about La Mamounia felt we had to go and just have a drink there, that being all we could afford!We were not disappointed - it is absolutely a magical place, stunning in every way, the staff were tip top, and following our couple of drinks in the Churchill Bar where we enjoyed our drinks accompanied by music on the piano and accompaning jazz singer, we were encouraged to walk around the beautiful garden ! Do go-its Marrakech at its finest!!!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed October 29, 2012

La Mamounia is, without a doubt, a supremely magical place. It is certainly worth a visit if you happen to be in Marrakech. Stop in a get a drink at the bar or walk the gardens, which are beautiful. Staying there, however, is absolutely not worth the price!

I just finished a 4-night stay at the hotel. The rooms, while very unusual and certainly Moroccan in design, are cold, dark and uncomfortable. It takes at least a Master's degree to figure out the 1980-aged panel of buttons which control the television sound and lights (PhD preferred!). Even after four nights, I was trying multiple combinations and just hoping that at some point I would get the correct combination to dim, brighten, or turn on or off the lamps.
What makes this place get a "poor" rating, however, isn't the labrynth-like dark hallways or the perfect IQ required to manage the lighting: It is the completely un-thinking staff that works there. These people are simply over-trained to the point that they are robotic and irritating!

Examples: Exiting the hotel, I accidentally walked to a gate that must be reserved for employees or something. The guard there made me walk 15 minutes back to a "proper exit" even though his gate was wide open. A few minutes later I walked past him on the outside of the building and he smiled at me. (Note to the guard: Guests that pay more than $400 a night should be allowed to exit wherever they please!) At breakfast one morning, the waiters insisted that we were not allowed to have an extra person join our table by pulling up an extra chair. (Note to the waiters: Guests that pay more than $400 a night should be allowed to eat with whomever they please, even if it means moving your chairs around the pool deck!) I had an employee snatch a plate from me at the buffet and replace it with a bowl, with the instruction "Guests must eat fruit from a bowl". (Note to man at Breakfast Buffet: Well, you all get the picture....) It's like having your obsessive kindergarten teacher there with you on an ultra-expensive, adult vacation.

I would not stay at La Mamounia again, because of the way that the staff does not even think about what makes sense, and simply acts upon what has been engrained in their training. (I wonder if they use electric-shock therapy to "improve" performance??) There are simply too many other wonderful choices in Marrakech to spend that kind of money and be treated that way! Oh - and if you do stop in for a drink, just be prepared for the bill! A drink can easily be $30 USD, and don't do anything to stretch the staff into thinking about what might actually make sense! "An extra cube of ice or a tall glass for a short drink is NOT ALLOWED, sir"!

Room Tip: Call the Front Desk if you need help with your lighting.
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  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed October 20, 2012 via mobile

Tried to go here for a drink one night. I was wearing a pair of tailored white shorts with a polo shirt and shoes. They turned me away for not wearing long trousers. At the same time they let someone walk in wearing tracksuit bottoms and a tshirt! If you have a dress code at least employee people smart enough to enforce it properly. Seems like they havent really moved on since Mr C stayed there.

Stayed October 2012
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
86 reviews 86 reviews
27 hotel reviews
Reviews in 14 cities Reviews in 14 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed October 19, 2012

Fresh from a multi million pound restoration the Hotel and gardens are delightful.
The welcome is just what you'd expect from a classic five star hotel.
We opted for cocktails in the outside gardens on a lovely warm Marrakech evening.
The lavish and vast gardens are worth exploring by day and by night.
The Martini was perfect but for the second round of drinks we opted to go inside and
listen to the piano trio playing light jazz music. The trio played well and at a volume that did not intrude on atmosphere or concentration. The hotel was not busy at all so there was an air of exclusivity and privacy. More than highly recommended for a five star stay, eating, drinking and experience.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2012

Only go to La Mamounia if you are prepared for the best hotel experience of your life. It is expensive but with every penny. The rooms are beautiful, the three restaurants are all delicious food and the service is the best . The hotel was voted best hotel in The World by Conde Nast in 2011.

Room Tip: Try to get a room facing the pool it is quieter than the road
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Marrakech
#54 Spa Hotel in Marrakech
#58 Luxury Hotel in Marrakech
#64 Family Hotel in Marrakech
#123 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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