La Mamounia is, without a doubt, a supremely magical place. It is certainly worth a visit if you happen to be in Marrakech. Stop in a get a drink at the bar or walk the gardens, which are beautiful. Staying there, however, is absolutely not worth the price!
I just finished a 4-night stay at the hotel. The rooms, while very unusual and certainly Moroccan in design, are cold, dark and uncomfortable. It takes at least a Master's degree to figure out the 1980-aged panel of buttons which control the television sound and lights (PhD preferred!). Even after four nights, I was trying multiple combinations and just hoping that at some point I would get the correct combination to dim, brighten, or turn on or off the lamps.
What makes this place get a "poor" rating, however, isn't the labrynth-like dark hallways or the perfect IQ required to manage the lighting: It is the completely un-thinking staff that works there. These people are simply over-trained to the point that they are robotic and irritating!
Examples: Exiting the hotel, I accidentally walked to a gate that must be reserved for employees or something. The guard there made me walk 15 minutes back to a "proper exit" even though his gate was wide open. A few minutes later I walked past him on the outside of the building and he smiled at me. (Note to the guard: Guests that pay more than $400 a night should be allowed to exit wherever they please!) At breakfast one morning, the waiters insisted that we were not allowed to have an extra person join our table by pulling up an extra chair. (Note to the waiters: Guests that pay more than $400 a night should be allowed to eat with whomever they please, even if it means moving your chairs around the pool deck!) I had an employee snatch a plate from me at the buffet and replace it with a bowl, with the instruction "Guests must eat fruit from a bowl". (Note to man at Breakfast Buffet: Well, you all get the picture....) It's like having your obsessive kindergarten teacher there with you on an ultra-expensive, adult vacation.
I would not stay at La Mamounia again, because of the way that the staff does not even think about what makes sense, and simply acts upon what has been engrained in their training. (I wonder if they use electric-shock therapy to "improve" performance??) There are simply too many other wonderful choices in Marrakech to spend that kind of money and be treated that way! Oh - and if you do stop in for a drink, just be prepared for the bill! A drink can easily be $30 USD, and don't do anything to stretch the staff into thinking about what might actually make sense! "An extra cube of ice or a tall glass for a short drink is NOT ALLOWED, sir"!
- Also Known As:
- La Mamounia Marrakech Hotel Marrakech
- La Mamounia Marrakech Hotel
- La Mamounia Hotel Marrakech
- La Mamounia
- Official Description (provided by the hotel):
- An icon of Marrakech, La Mamounia is the incarnation of Moroccan identity and a true jewel among international hotels.Today, more than ever, La Mamounia offers an outstanding sensory experience, surpassing the standards of other luxury hotel groups.With its unique and ancient name, La Mamounia invites you for a tailor made stay, thanks to those among us who have chosen hospitality as their profession and passion.Meilleur Hôtel pour le Service 2011. ... more less
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