We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

La Mamounia Marrakech: Traveler Reviews

5.0 of 5
Avenue Bab Jdid, Marrakech 40000, Morocco
Hotel amenities
La Mamounia Marrakech
Ranked #146 of 438 hotels in Marrakech
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

451 reviews from our community

    Trip type
Traveler rating
    275
    82
    37
    26
    31
Date Rating
Denver, Colorado
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Enchanting Place & Magical Gardens, Poorly-Designed Rooms & Terrible Service!”
2 of 5 stars Reviewed October 29, 2012

La Mamounia is, without a doubt, a supremely magical place. It is certainly worth a visit if you happen to be in Marrakech. Stop in a get a drink at the bar or walk the gardens, which are beautiful. Staying there, however, is absolutely not worth the price!

I just finished a 4-night stay at the hotel. The rooms, while very unusual and certainly Moroccan in design, are cold, dark and uncomfortable. It takes at least a Master's degree to figure out the 1980-aged panel of buttons which control the television sound and lights (PhD preferred!). Even after four nights, I was trying multiple combinations and just hoping that at some point I would get the correct combination to dim, brighten, or turn on or off the lamps.
What makes this place get a "poor" rating, however, isn't the labrynth-like dark hallways or the perfect IQ required to manage the lighting: It is the completely un-thinking staff that works there. These people are simply over-trained to the point that they are robotic and irritating!

Examples: Exiting the hotel, I accidentally walked to a gate that must be reserved for employees or something. The guard there made me walk 15 minutes back to a "proper exit" even though his gate was wide open. A few minutes later I walked past him on the outside of the building and he smiled at me. (Note to the guard: Guests that pay more than $400 a night should be allowed to exit wherever they please!) At breakfast one morning, the waiters insisted that we were not allowed to have an extra person join our table by pulling up an extra chair. (Note to the waiters: Guests that pay more than $400 a night should be allowed to eat with whomever they please, even if it means moving your chairs around the pool deck!) I had an employee snatch a plate from me at the buffet and replace it with a bowl, with the instruction "Guests must eat fruit from a bowl". (Note to man at Breakfast Buffet: Well, you all get the picture....) It's like having your obsessive kindergarten teacher there with you on an ultra-expensive, adult vacation.

I would not stay at La Mamounia again, because of the way that the staff does not even think about what makes sense, and simply acts upon what has been engrained in their training. (I wonder if they use electric-shock therapy to "improve" performance??) There are simply too many other wonderful choices in Marrakech to spend that kind of money and be treated that way! Oh - and if you do stop in for a drink, just be prepared for the bill! A drink can easily be $30 USD, and don't do anything to stretch the staff into thinking about what might actually make sense! "An extra cube of ice or a tall glass for a short drink is NOT ALLOWED, sir"!

Room Tip: Call the Front Desk if you need help with your lighting.
See more room tips
  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
Ask MtnWill about La Mamounia Marrakech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Out of touch”
1 of 5 stars Reviewed October 20, 2012 via mobile

Tried to go here for a drink one night. I was wearing a pair of tailored white shorts with a polo shirt and shoes. They turned me away for not wearing long trousers. At the same time they let someone walk in wearing tracksuit bottoms and a tshirt! If you have a dress code at least employee people smart enough to enforce it properly. Seems like they havent really moved on since Mr C stayed there.

Stayed October 2012
Was this review helpful? Yes 6
See 3 more reviews by sjhulme for Marrakech
Ask sjhulme about La Mamounia Marrakech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 10 cities Reviews in 10 cities
42 helpful votes 42 helpful votes
“La Mamounia - you can see why Winston Churchill insisted on staying here.”
5 of 5 stars Reviewed October 19, 2012

Fresh from a multi million pound restoration the Hotel and gardens are delightful.
The welcome is just what you'd expect from a classic five star hotel.
We opted for cocktails in the outside gardens on a lovely warm Marrakech evening.
The lavish and vast gardens are worth exploring by day and by night.
The Martini was perfect but for the second round of drinks we opted to go inside and
listen to the piano trio playing light jazz music. The trio played well and at a volume that did not intrude on atmosphere or concentration. The hotel was not busy at all so there was an air of exclusivity and privacy. More than highly recommended for a five star stay, eating, drinking and experience.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by TopTripie for Marrakech
Ask TopTripie about La Mamounia Marrakech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“La Mamounia, Marrakesh”
5 of 5 stars Reviewed October 19, 2012

Only go to La Mamounia if you are prepared for the best hotel experience of your life. It is expensive but with every penny. The rooms are beautiful, the three restaurants are all delicious food and the service is the best . The hotel was voted best hotel in The World by Conde Nast in 2011.

Room Tip: Try to get a room facing the pool it is quieter than the road
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Fat G about La Mamounia Marrakech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue
Top Contributor
228 reviews 228 reviews
67 hotel reviews
Reviews in 98 cities Reviews in 98 cities
122 helpful votes 122 helpful votes
“Exceptional property and service, but wow is it expensive!”
4 of 5 stars Reviewed October 19, 2012 via mobile

My first visit to La Mamounia Hotel in Marrakech was extremely memorable on many counts, not the least of which is how off-the-charts expensive it is. Not for the faint of heart when it comes to adding to your credit card! I rate the hotel highly, but not at the top because of some issues which need to be resolved. First, let me share the really great points of this hotel:

1) It is well located to the Medina, just a 10 minute walk away.
2) The property, as others have noted, is simply magnificent. The grounds are gorgeous and one can find beauty and solitude in many places here.
3) Service is simply over-the-top. The hotel is loaded with staff offering to assist in so many ways, with no expectation of tipping (although it is nice and perfectly appropriate to do some tipping). They are warm and so very hospitable.
4) Food is wonderful. Daily breakfast buffets are generous, served pool side (weather permitting) and worth a lengthy visit. There are so many delightful choices of both healthy and not so healthy items. Everything tasted delicious. I also ate at the Italian Restaurant hotel and was fortunate that the Executive Chef Don Alfanso was "in the house" while we were there. He personally came by each table two times (!) to greet us and make sure everything was just right. We felt like royalty!
5) All of the sports/fitness facilities are exceptionally well maintained and modernized, with no cost associated (unless you pursue special treatments or classes). The equipment was first rate.

On the other hand, I feel that the hotel needs to improve in a few ways in order to get highest ranking:

1) Wifi is not strong or high speed. I travel now only with an iPad, and no PC. So ethernet hookup was not an option, and wifi was inconsistent. I lost valuable busniess productivity time because of this.
2) The bellman (at least in my case) needs to do a better and more understandable job of explaining all of the different buttons and gadgets in each room in English. If I knew French, it wouldn't have been a problem. Thus, when I thought that I had an air conditioning problem, it was only because a very simple explanation of how the system works was not provided upon the first entry into the room.
3) I did have signal problems with my TV, particularly with some music stations. It's nice to have the ability to take a hot bath in the delightful bathroom, and immerse yourself in the situation with classical music playing on the ceiling speaker (from the TV), but if the music signal isn't working, forget it.
4) The hotel is dark -- some people like how dark the rooms are and the lighting ambience. At times, I wanted more light.
5) My room was, as mentioned by others, quite small, but well appointed. At least I had a small balcony to escape to.

My initial reaction upon arriving and beginning to experience La Mamounia was "this is the best hotel I've ever stayed at". In the end, it could have been but for a few weaknesses that are easily remedied. But of course, for the value of money paid in all aspects, there isn't high value here. You pay excessively in all respects. If that isn't a concern, all in all, La Mamounia is definately worth a visit.

Stayed October 2012, traveled on business
Was this review helpful? Yes 7
Ask mshbnyehud about La Mamounia Marrakech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Kniza
Great value on a similar hotel
Marrakech, Marrakech-Tensift-El Haouz Region
5 of 5 stars 781 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Marrakech
Romantic
Dar Ayniwen Villa Hotel
Dar Ayniwen Villa Hotel 5.0 of 5 stars 454 reviews
Good for business
La Sultana Marrakech
La Sultana Marrakech 4.5 of 5 stars 467 reviews
Near the beach
Riad Dar One
Riad Dar One 5.0 of 5 stars 537 reviews
Great value
Riad de la Belle Epoque
Riad de la Belle Epoque 5.0 of 5 stars 179 reviews
Show Prices ABS:HotelCheckRates-d518583?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d481491?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d645881?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1942428?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Marrakech hotels
Hotel Kasbah Dar Ilham 5.0 of 5 stars 711 reviews Riad Kniza 5.0 of 5 stars 781 reviews Sofitel Marrakech Lounge and Spa 4.5 of 5 stars 956 reviews Riad Al Badia 5.0 of 5 stars 167 reviews
Show Prices ABS:HotelCheckRates-d1144237?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d482810?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d299685?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1902897?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 438 hotels in Marrakech, ranked by popularity

Been to La Mamounia Marrakech? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about La Mamounia Marrakech

Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Marrakech Hotel
La Mamounia Hotel Marrakech
La Mamounia
Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Marrakech
#53 Luxury Hotels in Marrakech
#109 Family Hotels in Marrakech
#157 Romantic Hotels in Marrakech
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
An icon of Marrakech, La Mamounia is the incarnation of Moroccan identity and a true jewel among international hotels.Today, more than ever, La Mamounia offers an outstanding sensory experience, surpassing the standards of other luxury hotel groups.With its unique and ancient name, La Mamounia invites you for a tailor made stay, thanks to those among us who have chosen hospitality as their profession and passion.Meilleur Hôtel pour le Service 2011. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LHW, Travelocity, Expedia, Hotels.com and Orbitz so you can book your La Mamounia Marrakech reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage La Mamounia Marrakech, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
La Mamounia Marrakech
Enter dates & see best prices* (from our partners)
Show Prices