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“NOT WORTH THE MONEY- BOOK ELSE WHERE” 2 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #152 of 460 hotels in Marrakech
Miami, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“NOT WORTH THE MONEY- BOOK ELSE WHERE”
2 of 5 stars Reviewed December 23, 2011

Although a very beautiful hotel with well-maintained grounds and high security- that's about it. I found the rooms to be well decorated, but surprisingly small. The slow wifi internet stopped working at night and I'm quite certain the heat did too.

While on site for 3 days, my friends and I had gotten massages (although I can only describe it as an annoying rub down) by a "masseuse" that SAT DOWN during 1/2 of the "massage"!! That's right! He was in a roller chair (like you see at a doctor's office) and would roll around me to rub oil in circular motions on my body. The best way to describe the experience was extremely annoying. I couldn't wait to get out of there! Its quite possibly the WORST massage I have ever received. Did I mention he was sick and kept snorting up his snot during my "massage"? What was more disheartening is that once I brought this poor experience to management's attention- they didn't even as much as follow up. Not quite sure how they have received the high accolades they were awarded.

My friends and I spent most of our time at a near by hotel within the medina called hotel Maison de Arabe. Beautiful boutique hotel with a lovely spa and helpful staff- and less than 1/2 the price!! I plan on returning to Marrakech and booking here- you may want to consider doing the same. Good luck and safe travels.

Room Tip: I stayed in a garden view room on the first floor. Nice view.
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  • Stayed December 2011, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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London
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 12, 2011

As soon as you are welcomed through the beautiful entrance of this iconic Hotel you know you are somewhere special! No wonder La Mamounia has won so many awards! The Hotel atmosphere is great.
The fantastic ozone enriched swimming pool with lots of comfortable sun lounges is lovely as is the buffet breakfast taken in front of La Pavilion de la Piscine.The Buffet Lunch is also not to be missed! The deluxe park view bedrooms overlook the beautiful gardens with views of the Atlas Mountains. There are two tennis courts and a gym complex in the gardens,an indoor pool,hammam and the world's best beauty Spa in the hotel.An excellent Hotel from where to soak up the atmosphere of Marrakech.

Room Tip: A Park View Bedroom is a must!
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 8, 2011

This is a truly beautiful hotel, but be prepared to spend about £300 per day on food/drinks though if you eat within the hotel (the buffet by the pool was £50 per person for breakfast). Water in the room is £8.

The staff were ok, but were sometimes a little incompetent. It felt as though the hotel is coasting on it's reputation and beautiful grounds. We really wished in the end we had stayed somewhere else as there are other 5 stars or Riad which would have been more enjoyable.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Top Contributor
124 reviews 124 reviews
41 hotel reviews
Reviews in 59 cities Reviews in 59 cities
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed December 6, 2011

We couldn't find many reviews of La Marocain, the Moroccan restaurant at La Mamounia. But I checked with a Moroccan friend of mine and she said it has the most amazing food.. and amazing it was!!

The hotel itself has some impressive public spaces and a fitting aperitif before dinner should be taken at the Italian bar where there is superb live jazz. After a professionally mixed cosmopolitan, we walked into the gardens, turned left and soon arrived at the separate building that houses La Marocain. Hostesses greeted us warmly and led us to a comfortable ground floor table. The tables are in clusters of pairs in separate alcoves, which makes it all very relaxed.

The restaurant decor is divine. Traditional tiles on the floors, beautiful arches, high ceiling with 2 floors for dining, and great traditional music from a local trio (the come and play to you in your table too). Service is also good with adequate amounts of attention, and detailed explanation of the dishes.

But the food.. the food is just superb. I have eaten in many Norther African restaurants around the world, but here it's in a different league.. or on the highest stratosphere! The menu is extensive with traditional dishes (much more than the ubiquitous couscous and tagine!) and also new interpretations of old favorites. We ordered the mix starters and we tasted nearly 30 little dishes from lamb brains (sounds bizarre but is amazingly creamy), to lamb liver (tender and well spiced) to pickled raw vegetables. For the main courses, we have a poussin/baby chicken tagine that was expertly deboned and tender beyond belief, and a strange giant ravioli stuffed with lentils and chicken (think: giant dim sum dumpling but tastier!!). Portions were so large that 4 could have feasted on our meal for 2!

Prices are high high high in this restaurant but you get what you pay for: QUALITY! The wine list is peppered with delicious local wines (we drank a lovely local red that is reminiscent of a top end Pinor Noir from California). And service, music, and ambience are of the highest standards.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lincoln, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 4, 2011

this hotel is just divine.the food is to die for and staff are friendly,its set behind high walls with the rustic red colour of marrakech before you enter the enchanted gardens that lead you round the hotel.iv been to marrakech a few times and anyone who stay here will not be disappointed.its a elegant and beautiful hotel.

Room Tip: this hotel will not fail to impress.
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  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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England
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 10, 2011

Arriving at this hotel getting out of a taxi on the street is a bit under-whelming. Once through the gate you see the hotel entrance proper and get a feel for what the rest of the hotel will be like. Check-in was efficient with dates and milk offered while the paper work was done. The public areas are rather dark but that does not seem out of keeping with the style of the hotel which seems intended to be like an arabian place.

I was upgraded to deluxe Katoubia view room that was located near the end of one of the first floor corridors. First impressions of the room were very good. Although not particularly spacious, it had clearly been recently renovated in a style that gave it a character lacking in many hotels. The bed was one of the most comfortable I have ever slept in. A small verandah is equipped with a table and chairs giving a view of the Katoubia mosque. This side of the hotel only gets direct sun in the morning. The only downside of the room was the shower that is located in a small alcove near the bath. Spray from the shower will soak anything in the bathroom so keep stuff you want to stay dry in the bedroom.

Food and beverage wise, drinks ($20 for a gin and tonic, $10 for a beer) are available on the smallish outside terrace and the main bar that is located next to it. Service can sometimes be a bit slow. The restaurants all have a good choice of high quality dishes - with prices to match. Wine starts at $50 a bottle. Probably the best experience was breakfast. This is served by the pool with choice from a very extensive buffet of hot and cold dishes ($45).

The highlight of the hotel is the immaculately kept and extensive grounds including orange groves and a kitchen garden. It is possible to escape some of the noise near the pool by using the sun-loungers in one of the orange groves.

This 'grande dame' of Marrakech lives up to its reputation. As is the case with other 5 star properties, you will need fairly deep pockets but it is certainly worth experincing.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kortrijk, Belgium
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 8, 2011

La Mamounia is probably the most iconic hotel of Marrakech, up there with the Negresco in Nice, the Imperial in Delhi or the Mount Nelson in Cape Town, to name just a few. The hotel lies in the Medina, the old heart of Marrakech, with its expansive garden bordered by one of the city walls. The Koutoubia and Place Jemaa el Fnaa are just a 10 minute walk away, as well as the modern city outside the walls. Great location, in short.
Once inside, you'll find lobby and reception with all food options and the spa left and right of this central area. The decoration is plush, with lots of very cozy seats, cushions and thick carpets. There is not much lighting, so some people might find it a bit dark.
Behind the building is an immense, manicured garden with the pool, the breakfast restaurant, tennis courts, fitness centre and a 'potager' where all herbs and vegetables for use in the hotel's kitchen are grown.
Rooms are located in both wings, from the ground floor up to the fourth. Rooms on the ground floor are even a bit 'underground', lower than the garden level, and have a patio with access to that garden. Rooms on the higher floors have quite a large balcony ... and the higher you go, the better the view over the garden and the snow capped peaks of the Atlas mountains.
Room decoration is very Morrocan, with marble floors and bathrooms, carpets and walls adorned with colourful glazed tiles. A really wonderful bed, with a large choice of pillows, a deep tub (so deep you can't really lie down ... you're practically sitting up, which is less relaxing), a large rain shower, flatscreen, control over all lights from the bedside table (and no overload of buttons), perfect cleaning (even twice a day, I had the impression) with evening turndown, ...
So where are the "flaws", you probably wonder ? Here they are :
Check-in is from 3 PM, and due to the autumn holidays and the hotel being full, I really had to wait until 3. You know, so that's not an issue ... but it then took four calls to reception and a full hour to get my luggage, just five minutes before I had a meeting outside the hotel.
WiFi is dramatic. There was no network available from the work desk, only from the middle of the bed, or in the sitting area, far away from the plugs. When I managed to get a connection, it soon dropped to 1 mbps, about the speed of an ancient dial-up, before breaking up altogether. Don't forget a network cable, it's absolutely necessary ! Maybe it was because I was on the fourth floor...
On my departure day, the first knock on the door came at 8 am (cleaning). Right out of the shower, I told the lady I'd be leaving at 10 am... but in the space of 2 hours, three other people came in to start cleaning. Finally at 9.55, another lady came in, and I finished packing while she already started cleaning. I really think they wanted me out of room.
Recommended for people who want a luxury hotel with an authentic feel, a refined ambiance and a large range of facilities.

Room Tip: the higher up, the better, so you can enjoy that view over the gardens, right to the mighty Atlas in...
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about La Mamounia Marrakech

Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Marrakech Hotel
La Mamounia Hotel Marrakech
La Mamounia
Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Marrakech
#59 Luxury Hotel in Marrakech
#100 Family Hotel in Marrakech
#162 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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