We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service Lacking, Nice Hotel but not 5 Star,” 3 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Sofitel Marrakech Lounge and Spa to your Saves list
Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
MAGNIFIQUE BREAKFAST
Ranked #249 of 462 Hotels in Marrakech
Ottawa
Top Contributor
94 reviews 94 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
56 helpful votes 56 helpful votes
“Service Lacking, Nice Hotel but not 5 Star,”
3 of 5 stars Reviewed August 19, 2010

Rooms were booked with the promise of an early morning check in. We arrived at 10 am and had to wait until 1 pm to get into our rooms. The staff were pleasant enough, but some refused to speak French, saying they only speak English (with a thick accent and broken grammar) even though some members of our group speak French as a first language.

The business center is terrible. A very hot room, slow computers with a poor internet connection. The printer did not work. Unacceptable for such an expensive hotel. BUY a NEW PRINTER. You have a multi-million dollar hotel and can't afford a $200 printer?

The hotel is quite nice, but the rooms are a little plain for a 5 star hotel. Also, depending on where your room is, you may have to walk a long distance to the elevator and then to your room. Very long hallways to some rooms. Quite a bit of noise from the street outside, but likely all hotels in the area will be the same.

Location is fairly close to the Souk market.

Beware of hustlers outside the hotels who will start talking to you, offer to show you around and claim to work at the hotel - saying "you don't remember me because I am not in my uniform." They will expect a tip for their advice and efforts to get you to buy a carpet.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,780 reviews from our community

Traveler rating
    1,010
    483
    152
    83
    52
See reviews for
283
703
44
133
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Top Contributor
156 reviews 156 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
207 helpful votes 207 helpful votes
3 of 5 stars Reviewed August 17, 2010

Sofitel Marrakech Lounge and Spa stands out as unique in Marrakech for me due to the very attentive staff, traditional, clean and well thought out design of the lobby and hotel which is only a good walk away from the Kazbah.

Situated in the heart of the city and a only a good walk away from the Kazbah, Sofitel Marrakech Lounge and Spa offers everything and more that you would expect from the chain.

The rooms are not 5 star, but standard fare, almost free of noise pollution. Simple basic low end room design, clean but rugged around the edges or worn under a closer inspection.

Room service, laundry and house keeping is excellent, and I really recommend the spa and steam room.

There is a wannabe American bar on an upper floor away from the lobby, good for entertaining guests or business associates, however I preferred the free mint tea served all day in the lobby by the Cha Boy.

Management and Staff are always positive with a friendly presence and enough understanding to leave you to enjoy your experience on your own and confident to know when you need assistance, offering a great service from all the staff.

  • Stayed November 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 16, 2010

We had a wonderful time at the Sofitel. The pool area was beautiful and the lounge area was very relaxing. A bottle of water cost 50 Dirhams compared to 5 outside the hotel. So you can just imagine how overpriced the hotel food was. We never had breakfast here because it would cost 23euros for just coffee/orange juice and bread. If you cross the street to the Cafe of the Table de Marche you can eat there (although I did get pretty bad food poisoning I'm still recovering from after eating scrambled eggs) or walk two blocks north to another cafe next to Comptoir. We always ate outside for lunch/dinner so not sure about those rates. Enjoy it!

  • Stayed August 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 13, 2010

We stayed for 5 nights and found the hotel to be perfectly located for the medina, we didnt need a taxi at all. The public areas in the hotel are fabulous, lots of lovely seating areas and attentive staff. By the pool there were various types of sun lounger/beds hammocks etc for relaxing. Breakfast was lovely with plenty of staff to attend to your needs and a wide range of food available - the freshly squeezed grapefruit juice was just delicious!! On a down side the price of food and drink was hideous - £4 for a can of coke!! My tip is to buy bottles of drink in the medina at 40p and take back to the hotel though if you put them into room fridge make sure you arent charged for items from the mini bar as we were. Our room was a little tired looking, the shower leaked, air conditioning was not efficient in the 40 degree heat and there were no tea/coffee making facilities. There was some building work on the floor above ours so there was constant banging and tapping all day. Another tip is to visit the cafe 2 mins down the road for very reasonably priced lunch snacks.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2010

The Sofiel is luxurious. The staff were so friendly and made us feel very welcome. An oasis of calm in a bustling, and in July, very hot city. As a family (with older teenagers) in Marrakech for a week, we knew that we would not be able to afford to eat at the hotel. The patisserie 'La Table du Marche' at the Hivernage Hotel provided our breakfast and snacks. The 'Cafe ExtraBlatt' serves western food and was useful but the food stalls at Djemma el Fna are cheap and suit a wide variety of tastes.
We visited sights each morning - taxis when required were very easy to use - walked in to the Souks which took no more than 15 mins - it got very hot in the afternoon. This was our opportunity to relax around the swimming pool. The pool staff were friendly and always helpful. A plate of fruit and some ice cold drinks (and a cold swimming pool) were very welcome. The atmosphere created is one of calm and relaxation. Much needed before we headed out in the evening. Djemma el Fina comes alive - storytellers, belly dancers, snake charmers - hustle and bustle. Watch out when you take a photo - a snake, a monkey or a hat may be placed on your person and then money asked for! We were given a room upgrade upon arrival...........rose petals on beds. Fresh flowers and complimentary water in rooms. We had a brilliant time in Marrakech - a much cheaper holiday than anticipated - we enjoyed the luxury of the Sofitel. Would definately recommend this hotel.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 3, 2010

4 night stay in July. This hotel was truly excellent and conveniently located in the Hivernage district of Marrakech. Great service, superb setting including fab swimming pool. Large resort with a lovely Moroccan touch. Tip : for a fine Moroccan dinner we recommend restaurant "Riad Monceau" (in the historical district ) ; our best and most memorable find in Marrakech.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 1, 2010

Fantastic atmosphere, great service, spa service good and reasonable price.

Stayed July 2010, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sofitel Marrakech Lounge and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Marrakech
#101 Luxury Hotel in Marrakech
#102 Spa Hotel in Marrakech
#131 Family Hotel in Marrakech
#167 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 346
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Agoda, Priceline, Venere, HotelTravel.com, ACCOR, TripOnline SA, Despegar.com, Odigeo, Jetsetter and Tingo so you can book your Sofitel Marrakech Lounge and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

Owners: What's your side of the story?

If you own or manage Sofitel Marrakech Lounge and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.