Rooms were booked with the promise of an early morning check in. We arrived at 10 am and had to wait until 1 pm to get into our rooms. The staff were pleasant enough, but some refused to speak French, saying they only speak English (with a thick accent and broken grammar) even though some members of our group speak French as a first language.
The business center is terrible. A very hot room, slow computers with a poor internet connection. The printer did not work. Unacceptable for such an expensive hotel. BUY a NEW PRINTER. You have a multi-million dollar hotel and can't afford a $200 printer?
The hotel is quite nice, but the rooms are a little plain for a 5 star hotel. Also, depending on where your room is, you may have to walk a long distance to the elevator and then to your room. Very long hallways to some rooms. Quite a bit of noise from the street outside, but likely all hotels in the area will be the same.
Location is fairly close to the Souk market.
Beware of hustlers outside the hotels who will start talking to you, offer to show you around and claim to work at the hotel - saying "you don't remember me because I am not in my uniform." They will expect a tip for their advice and efforts to get you to buy a carpet.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel