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“Well located retreat” 4 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #293 of 460 hotels in Marrakech
England
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
188 helpful votes 188 helpful votes
“Well located retreat”
4 of 5 stars Reviewed June 13, 2010

Only stayed for two nights but this hotel was well located in very pleasant walking distance to the Medina/main square. The public areas are very elegant. The room was spacious and comfortable although a little dated. Nice balcony overlooking the pool area. The pool area is a real oasis in the city. The breakfast buffet and service was good but a little overpriced. The restaurant in the evening had average/good food but a stunning setting where you could see the Medina and the bar is also very pleasant. Overall a classy hotel that I would recommend.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2010

Very impressive from the outside. The staff were friendly, especially the reception staff when I informed them that our shower wasn't working. However, the major downside was the price of food-ridiculously expensive. Especially for very average food. We ended up going to the Cafe Blatt, which is a 1 minute walk away from the Hotel where prices were much more reasonable. Overall, we really wish we stayed somewhere closer to the Djma al Fnaa, like a Riyad, instead of this generic French chain. But overall, not bad (if you have money to burn).

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Netherlands
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 19, 2010

We chose this hotel because (not knowing the country) we preferred staying in a well-known international hotel where you can expect certain standards, and we were abolutely happy with the choice we made. Althugh I must say I saw many beautiful Moroccan hotels all over the city. When we arrived, we were greeted with very nice mint tea and during our stay all the staff was very helpful and always available. This hotel is gorgeous with a view to the pool, and I personally loved the bathroom which had also a typical Moroccan style. The pool area is very well mantained and the SPA is superb. The food was also very good, but after the first night we preferred the typical local restaurants to see more of the city. The city center was about 10-15 minutes walk from the hotel which we did not mind, but you can always order a taxi at the reception. The city is lively, colorful and unique, and this hotel is great - worth a try.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 9, 2010

We booked this hotel because it had good facilities so that if we didn't want to leave the hotel, there were things to do. Before we set off for Marrakech, I tried ringing the hotel about half a dozen times to book a car to pick us up from the airport, but was passed from pillar to post. I was asked to send a fax request and to send email requests, but no one bothered to get back to me without incessant chasing by phone. Well, it was "start as you mean to go on"!!

The hotel lobby was impressive on arrival and smelt wonderful - candles were burning and there were hundreds of roses We had two rooms - one was ok, but mine was not great. Firstly, it was immediately over and to one side of the huge porch that is the hotel entrance. There is a driveway with fountains that lead you up from the road to the hotel and on our first night, they decided to start jet washing the drive at about 1.00am and it went on pretty much the whole night. By the time they finished, the fountains (which seem to be switched off at 00:15 hours each night) were turned back on. Then there was all the noise of hotel guests coming and going and the taxis picking people up right underneath my window. Really noisy and not great. In short, do not stay in a room at the front of the hotel. The rooms at the back overlook the garden and the pools - much more peaceful.

Room size was fine and cleanliness also good generally, but housekeeping were hit and miss everyday in terms of whether they left you towels, face clotsh, etc - or simply forgot to replenish them! Ditto re toiletries. For a 5 star spa hotel, there was only shower gel and shampoo in the bathroom and some cotton buds - they did leave me some conditioner once ... overall, rather disappointing compared to the many 5* hotels I've stayed in all over the world.

I used the [very small] gym. It was equipped with seriously old equipment in a small room. Weights were in another small room next door. The indoor pool is only open to those having spa treatments and was too small and too warm to swim in properly. The spa changing facilities are ultra poor - I'm a regular spa-goer both at home and on travels and apart from the waiting area, the spa facilities were the worst I've seen in a hotel. The treatment rooms were clinical and not welcoming, the venetian blinds at the windows let sunlight in even thought they were closed, no nice smells from burnnign oils or candels one would usually expect in a treatment room and to top it all off, there was a lot of noise coming from outside, which I could probably have ignored if there had been some music playing gently in the background, My therapist did not speak English and so I spoke to her in French only to discover that she could not speak French either, which was unusal for Morocco; and of course I could not speak Arabic - so it was like a chicken trying to talk to a duck! When my treatment was finished, there was no one at the desk for me to sign the paperwork - I waited but no one came. So I left but was then asked to please go back to the spa to sign it. I obliged and went along - but no one at the desk again. I tried a third time and success! For a holiday and given that the spa was supposed to be relaxing experience, it was too much like hard work.

The staff at the hotel are lovely, but the service was very poor - basically because it was achingly slow or the staff were just forgetful. You could ask for something and it would not come at all or where at another hotel it would be with you in a couple of minutes, this hotel regularly took half an hour or more and then they only carried out the request because you chased. We ate in the only restaurant open in the evening and the service there was the worst of all. What should've been a 1.5 hour meal on two nights became 4 hours due to rubbish service - even the bill took 25 minutes to come and then it was only because my friend got up and started pacing with a furious look on her face, at which point the BBQ chef (it was a buffet that night) went to find a waiter before there was a scene.

Breakfast is served in the Palmarie restaurant which is only open for breakfast and lunch. 250 dirham from breakfast - flat charge - it's a buffet. There is one evening restaurant only so there is no other choice if you want to eat in of an evening. There's also a bar adjacent to it, which has a nice atmosphere. There is no all day coffee shop or restaurant like at other hotels, which was disappointing as if you stay in, you had to eat during the restaurant opening hours. You could have room service, but it'll cost you a whopping 150 dirham service charge, no matter how small your order! Before I forget - for a 5* hotel this hotel has no tea making facilities in the rooms - it's really basic.

The gardens were lovely (though not as nice as other hotels we wandered into around the same area) and there are two outside pools - one heated and one unheated. There is also a very small jacuzzi. I was mortified one morning to find a massive and very dead bullfrog lying on its back at the bottom of the pool ... there is a lot of muck in the pool if you look closely - can't be helped as there are lots of overhanging trees, but I don't know how often the pool is cleaned. The heated pool got very busy in the afternoons as tourists decided to stay at the hotel rather than wander around in the heat sightseeing, but there as always somewhere to sit, even if it's not where you wanted to sit. Also very noisy as many out of control kids jumped and dived into the pools, despite the fact there were signs saying "no diving". If you want quiet time by the pool, use it when the families are out exploring in the morning, as it tends not to get overly busy until about 3.00pm. Agai, don't expect poolside service to be quick - even askign for a towel took two attempts on my second day - I only asked once on the other day I sat by the pool, but they forgot about me and I didn't bother to ask again!

Basically, lovely hotel with lovely staff, but seriously let down by shoddy service - you can expect better service in a 3* hotel in other parts of the world. I know they have to clean the outer areas some time, but do they really need to start doing it when their guests are sleeping in the middle of the night. Not a lot of thought went into that - says it all really. And complaning doesn't get you very far either! Nevertheless, I would recommend the hotel for its location and general cleanliness and comfortable furniture. Sleep quality was good, marred only by the constant noises. The only good thign that happened was that we wanted to go on a day trip to the Atlas Mountains. We were offered just one trip to the Ourika Valley, so took that one. The concierge managed to arrange it whilst we waited, but the service was not exceptional - just on a par with any other hotel and nothing more and nothing less than expected.

  • Stayed April 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 6, 2010

We stayed here for 5 days and enjoyed every minute. We were pampered from the moment we arrived with little amenities and tea while reception took care of our registration. The room was massive and very comfortable. The air conditioning was so cold we had to turn it off a couple of nights and it was so quiet in the hotel that we left the curtains open so we would know when it was morning! The heated pool was particularly nice in the evenings as it cooled down rapidly after sundown. Very centrally located with nice nearby restaurants. Close enough to everything but far enough to be a relief after amazingly busy days in the city. You will certainly enjoy your stay here!

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed March 29, 2010

If you enjoy lack of air conditioning, lack of hot water, business center that is inoperative, and restaurant with service so bad you leave, then this is the 5 star for you. This hotel has a beautiful location and lobby, but as far as I am concerned, that is where it starts and ends. We would never, ever stay here again, and it unfortunately has made me question my choice of Sofitel elsewhere.

Stayed March 2010, traveled as a couple
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London
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 28, 2010

My boyfriend and I recently went to the Sofitel Marrakech for a long weekend. The hotel was superb and from our initial entrance, I would say the staff were very welcoming and very friendly. The hotel itself was very light and airy with great decor both in the lobby areas and in the garden / patio areas. The pool area was fantastic.

Our room was a good size with a great bed and a lovely big bathroom. We had a balcony which overlooked the pool area and had a view of the Medina in the distance, very nice for sitting out and relaxing in an evening. I was slightly disappointment that our room was was not decorated in a more traditional Morrocan style.

The only downside I would say was the price of eating / drinking in the hotel, which was very expensive (as you would expect in a 5 star hotel) We charged our food / drinks to our room and when we came to settle the bill at the end, we found that a daily additional charge / tax had been added.

I would definitely stay at this hotel again as it was very luxurious and in a great location. It is within easy walking distance to the Medina and also Avenue Mohammed V were there are a lot of more 'western' style shops & restaurants (which generally offer good quality food at a fraction of the price of eating in the hotel)

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sofitel Marrakech Lounge and Spa

Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Sofitel Marrakech Lounge Hotel
Sofitel Marrakech
Marrakech Sofitel
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Marrakech
#110 Luxury Hotel in Marrakech
#189 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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