Reception initially couldn't find reservation - confusion between Palais hotel and Lounge hotel, reservation systems aren't linked and the tour operator Thompson didn't even know which hotel either or even that the hotels although one building and sharing facilities are split. Check-in is at 3 - so if you are on an earlier flight eg Thomson's, you will NOT get your room before then - be prepared.
The room which was then allocated, 164, was directly above some building works - and I mean building works - total gutting - so even though we complained on arrival we weren't moved until 4 days later. The room switch took 6 hours - during which our bags were left unattended in the lobby (despite me having been told they would be moved straight from room to room). Obviously then they couldn't find the bags once we eventually got the new room. Which although a bigger room, 219, - a suite- had no balcony and was overlooking a busy roundabout. The Thomson rep was noticeable by his absence and missed several meetings and didn't even bother to complete a complaint form.
On the plus side - the pool area was lovely and one pool was heated.
Good wifi everywhere even poolside.
Food - expensive eg about £10 for a plate of plain pasta by the pool, Breakfast was fabulous though.
Probably wouldn't come back.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel