I have never felt the need to review a hotel before -as long as the good points out-way the bad points then I figure 'lets move on'
On arrival we had to wait 4 hours for our room -we were told they had a large group arriving and they had to take priority.
Allocated a 'quiet' room overlooking a noisy construction site within the hotel -next day I invited the manager to visit our room to share our experience -he was unavailable so we had a visit by the room allocations manager.(see photo) When asked why rooms overlooking a construction site were not closed down to paying customers and the time used to clean the carpets and curtains and repair the broken items in the bathroom he replied (with some embarrassment) that it was not Sofitel policy to close rooms during construction.
He re-allocated us another 'quiet 'room overlooking a main road into the city!!(see photo)
Pool area was very nice and staff very pleasant and helpful -again pool furniture was very badly stained and dirty.
Breakfast was adequate and service OK as long as there was not a large delegation in the hotel --then service was poor.
Overall the week we spent there was not a good experience and the manager could not be bothered to find us to offer an explanation or apology.
This hotel charges for 5*goods and services and offers some customers 3* experience
Beware ---you have been warned!
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel