We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exquisite service” 4 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save Saved
You added Sofitel Marrakech Lounge and Spa to your Saves list
Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #255 of 460 Hotels in Marrakech
London UK
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Exquisite service”
4 of 5 stars Reviewed October 18, 2013

The outstanding quality of this enormous city centre hotel was the quality of the staff. Nothing was too much trouble - you could not walk through the hotel carrying anything without being accosted by a willing helper.
Rooms are fine and friends who had an upgraded suite said they were fabulous.
Very comfortable spacious lounging areas round the two pools with free towels
We were on a golfing trip and they looked after 10 of us with great skill and attentiveness.
Restaurants good but expensive - to be expected

Room Tip: Rooms are OK
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,699 reviews from our community

Traveler rating
    953
    464
    148
    82
    52
See reviews for
267
682
44
131
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 18, 2013

I stayed 4 nights in a ground-floor room at the end of the hall. Room 72
Was staying during a conference in Marrakesh
The Hotel itself is amazing, my room was the let down

I'll list the cons first
-The air conditions were right outside my room, so sleep was difficult
-The lock on the door to the outside garden was broken. I did manage to lock it the first day, with some difficulty. But the cleaners must have opened it to clean the porch and couldn't lock it again. It was well and truly broken at this point. I was going out to dinner and didn't want leave it (being on the ground floor, anyone could walk in from the garden). I called reception to send someone, but i was very rushed, so i went down to ask that they get a wriggle-on. It took about ten minutes for the guy to show up. He did a quick patch-job so it would lock well enough that no-one could get in. (i do hope it has been properly fixed, the whole door looked bent)
After that i felt i'd already caused too much trouble to ask for a new room.
-The food and drinks are quite expensive
-Breakfast is not included in the price
-Check-in takes a long time, and our rooms were not ready for over an hour
-There was a bit of a mix-up during check out, they couldn't find me on the system

The Pros
Room
-Impeccably clean
-Nice design
-Very comfortable bed
-Lovely shampoo etc.
-Love the wifi

The Hotel
-Amazing pool, went swimming a few times
-Lovely Gardens (particularly the duck pond outside my room)
-Fantastic Design, the Main entry is amazing
-Very welcoming, polite staff (even during a small fire outside the back of the hotel, which was promptly extinguished)
-Good to have an atm on site

The Restaurant
-The 1st floor for dinner was amazing (as a vegetarian i'm usually quite limited in choice, but there were quite a few things to chose) though a little expensive
-The views were wonderful
-Ground floor breakfast is a series of delicious buffets (though it's not included in the price), i ate very well each morning.

Overall, i do recommend you stay here, i certainly intend to return, just avoid the ground floor.

Room Tip: Not room 72.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 17, 2013

First the caution: this is an expensive place to stay, there is no doubt about it.
That said everything from arrival is five star. There are 2 pools, one cooled and the other [I guess] sun heated. The pool furniture is some of the best I have seen and the attendants attentive. There is good quality shade everywhere outside and even hammocks for babies (this is important for our little one). I arrived ahead of the rest of my family due to my connections and no room was ready (this was expected), once the appointed check in time arrived I was very lucky to be upgraded to a suite with pool and Atlas Mountain views. Any minor issues were dealt with quickly.
There was a general-manager's reception on the Monday night with a couple of free drinks and also some lovely local delicacies. That night our whole suite was decorated with rose petals and candles as well, which was lovely.
One of the highlights each day for us was breakfast (which we had included in the room rate). This is a good multi-national buffet style, but the staff were very nice to us (probably our child being cute helped - thanks Abdilah, Fatima-Zahra, Hicham, Brahim, Rachida, Roch, Beid, Essaid) who went out of their way to help us.
Personally I would skip the other meals in the hotel and go-light on the drinks if you are on a budget, the hotel is within the rather boring Hiverage area, but it is a small walk to the Souks of the Madina (old town), where there are many places to eat and drink.
I am glad we came here, as I personally needed this sort of rest, but do remember the budget warning.

Room Tip: Get a room facing the pool and the mountains.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 17, 2013

Situated in the new town 10 mins walk to the Jemaa el Fna/old town/medina.

The pool area (two big pools and lots of comfortable beds/seating) is superb and felt very relaxing. Towels are brought to you by friendly staff who will also adjust sun shades as you like. You can order food and drink all day which you can either eat on your lounger or there is a terrace overlooking one of the pools with proper tables and chairs.

The rooms are of a high standard although having said that, the first room we were shown, the balcony adjoined one of the restaurant terraces so, we asked to be moved on the grounds of noise. People tend to eat rather late in Marrakech and the noise was no doubt going to be a problem. After a rather protracted check in (an hour and a half!) our concerns were noted and we were given a superb room on the fourth floor which overlooked the pool and for which we were mosts grateful. The only problem we found was the considerable noise from the road, mainly from taxi drivers beeping their horns until around 5am when the casino next door to the hotel closes.

The staff are on the whole very friendly although the service, in particular at check-in, really could do with sharpening up which would make it what one expects of a five star Sofitel.

Breakfast wasn't included in our rate and whilst it has good reviews, it was rather expensive. So, we either headed into the Jemaa el Fna for orange juice from one of the stalls followed by delicious coffee at the Cafe du France or went to Extrablatt which is 200m walk from the hotel and does excellent breakfast/coffee.

We would stay here again, as the pool was lovely to relax by after spending time in the medina and it was very relaxing. The location is very convenient. It is half way between the airport and the medina, within easy walking distance to the medina and a short taxi ride to the main drag of the new town which features some really great bars, restaurants and shops. It is also next door to the casino if you're in to that sort of thing.

One bug bear is the taxi mafia just outside the hotel. Essentially, one guy appears to act as a broker and tries to get you to agree to exorbitant fares and if you agrees, he gives the job to one of the many taxis lined up and, presumably, takes his cut. These taxi cartels are dotted all over Marrakech's tourist hot spots. You can either walk a little way down the street and try to flag a cab yourself (there are many of them so, it's really not difficult) or tell them that you will only pay 20 dirhams (which is about twice the price of usuing the meter to go anywhere in the entire city). I wrote in an earlier review that of all the many taxis we took in Marrakech, only two used the meter; all other meters were apparently broken!! When the meter was used, we went from one side of the city to the other and it was less than 10 dirhams. Contrast this with the taxi mafia outside the hotel who told us that it would be 50 dirhams. With that knowledge, we said to every taxi driver whose meter mysteriously didn't work that we were not paying any more than 20 dirhams and they all seemed happy with that. We did observe that we never saw a thin taxi driver! Another helpful tip is to just tell them that you've been to Marrakech several times before and that you know what the deal is; they back off quite quickly.

Room Tip: Rooms near the road can be noisy.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech, Morocco
1 review
5 of 5 stars Reviewed October 16, 2013 via mobile

This is a wonderful property. The entire staff gracious. Rachida fatimzehrahicham Rachid and abderahim All was perfection thank you for all their good service and sense of joy! I appreciate the art work every where.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 15, 2013

A town and a hotel to avoid. When we got there we were downgraded in our choice of rooms , though we had paid for an upgrade, it was only when my wife started to speak French that we got moved , there is a real feel of no interest in you if you are from the UK ? . Had a drink in the bar to recover got charged 30 pounds yes pounds for a kir royale . The rest of the trip is a blur of mistakes no pillows when you request them , a guide recommended by the hotel to provide a history of the Souk dumping us in a carpet shop where we struggled to get out without a contribution to the " Moroccan economy " , sub standard spar a rip off for the price and three days before we got offered any bread for breakfast or any poolside service. The town is a rip off taxi drivers almost hold you hostage until you give them what they want. In addition real danger in the Souk as runners descend on tourists and verbally abuse you for money. My advice go anywhere else but here.

Room Tip: Haggle , like you do with everything else in Marrakech
See more room tips
  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olney, United Kingdom
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 14, 2013

....ridiculous, expensive prices ruined the stay. Also beware of the 50 dirham a day tax you pay.
Rooms nice-we got a pool view upgrade and bathroom had Hermes products. Service was good, smiling staff. They speak mainly French but switched to English easily when they figured out we didnt speak French. Lobby beautiful and pool area nice but far too busy. So Restaurant was great and the manager very friendly-the food was best here.

We went at the end of August- bad mistake. I would go at Ramadan next time as it would have been quieter. Hotel was rammed with people, very much like being in a resort in Tenerife, a lot of footballer and wag types. and you had to go reserve a pool bed if you wanted one which i thought was ridiculous-they wouldnt condone that in a 5 star in London nor any other place ive stayed at.

Food was nice but overpriced. I did get food poisoning one day as did my hubby but no idea if this was from what we ate at the hotel or what we had outside the hotel. I would advise using bottled water to brush your teeth at all times and carry antibacterial handgel wherever you go.

If i went back to Marrakech i'd stay elsewhere-the Four Seasons or a top class riad. i wouldnt stay here again as its not worth the prices.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sofitel Marrakech Lounge and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Marrakech
#101 Luxury Hotel in Marrakech
#104 Spa Hotel in Marrakech
#142 Family Hotel in Marrakech
#172 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 346
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Priceline, HotelTravel.com, Agoda, Venere, Odigeo, ACCOR, TripOnline SA, Tingo and Jetsetter so you can book your Sofitel Marrakech Lounge and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

Owners: What's your side of the story?

If you own or manage Sofitel Marrakech Lounge and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.