The Sofitel Marrakech is in a great location, just outside of the old Medina (10-15 min walk into the market and souks) The Hotel itself is beautiful, and is pretty clean and well kept with really nice room and a great swimming pool.
The food and drinks inside of the hotel and at the pool bar are so expensive that it basically means you cannot enjoy a day of sitting around the pool with a few drinks. A small bottle of Heineken was £5, a cocktail was about £12, single JD, Baileys etc was £10 and a can of coke was £4! these prices are far too high - the hotel isn't nice enough to charge those kind of prices!
The staff were all friendly and polite, but completely useless! I found you had to ask on average 2 members of staff each time you wanted something as the first one would inevitably forget, or take an age to come back to you.
Staff never acknowledge the customers, this may be a cultural thing, but just comes across as very rude. They will chat amongst themselves, or just walk off, even with customers clearly waiting and wanting to talk to them. If you say "excuse me" then they will be courteous and friendly, but they should acknowledge the customers - and don't!
The buffet Breakfast is the best I've had at any hotel!
Reduce the bar/resturant prices a bit so they're realistic, train the stuff in some customer service, and this place would be amazing!
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel