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“Absolutely wonderful!” 5 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
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Ranked #248 of 481 Hotels in Marrakech
Virginia Beach, Virginia
Level Contributor
4 reviews
4 hotel reviews
“Absolutely wonderful!”
5 of 5 stars Reviewed April 30, 2013

I was in the old part of the hotel but having a great bed, pillows, just great service everywhere, and absolutely best ever breakfast - I just cannot complain. The only thing I would have liked to make it a perfect stay is to have had the iron and kettle in the room. I do like to make my own cup of tea when abroad. I suppose if I had asked for the kettle I probably would have gotten it. Do stay at this hotel if in Marrakech - it's definitely worth the few extra dols and the spa is heaven.

Room Tip: I stayed in the old part of the hotel with a balcony to the garden which was very nice and quiet.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review, May 3, 2013
Dear guest,

Thank you for choosing Sofitel Marrakech Lounge and Spa on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,172 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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  • Dutch first
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English first
Newcastle, United Kingdom
1 review
5 of 5 stars Reviewed April 28, 2013

Fantastic week in the Sofitel! Service was exemplary and the staff were always happy and smiling from breakfast to dinner. Nothing too much for them especially MOKHTAR our waiter at the poolside who was very friendly and attentive. He made us feel very at home. I recommend everyone to visit the spa for a Hamam (a Steam bath and scrub) and after a full body massage with argon oil. Great for the body and soul before dining and dancing the night away to Latin music in So Nice club . Well worth another visit.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review, May 3, 2013
Dear guest,

We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Lounge and Spa. We work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed April 27, 2013

Difficult to find fault really. We stayed for a week in late April and enjoyed a heat wave, which gave us an opportunity to fully enjoy the massive double, sorry kingsize, sun beds - every hotel should have them this size it was bliss. Service around the pool area was attentive and at times very creative - sunglass cleaning, free fruit kebabs, free mini cocktails etc..

All hotel staff were polite and keen to help. Particular mention to the breakfast crew: Fatima, Said, Rachida and Abderahim - they now know how to make a great British cuppa (if you have stayed here you will understand this reference!)

There were two negatives:
1. Aircon in room didnt work properly and leaked water, which never got fixed during the stay
2. Evening meal option is limited to one restaurant and whilst the menu is good it would be nice to have a choice of dining venues

Notwithstanding the above points, the hotel is in a great location, with superb facilities and we wouldn't hesitate to return.

Room Tip: bring your own tea bags
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review, May 3, 2013
Dear Guest,

Thank you for taking the time to write a comment about your experience at the Sofitel Marrakech Lounge and Spa. We are delighted to read that you appreciated the service, the food and the accomodations!

Recognition is very important to us and I am delighted to see that we answered your expectation on that manner.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

I spent a few weeks in Morocco for a Birthday trip and I checked into the Sofitel for my actual day and they went above and beyond the call of duty :), i was in heaven. They upgraded me to a suite overlooking the pool with a terrace. The staff who checked me in were delightful and friendly even though they were quite busy.
The pool is lovely?instead of the regular chez, they have comfy beds surrounding the pool, the bar staff all spoke english, and were lots of fun. When i went out for dinner they covered my room in roses and rose petals and in the morning when i woke up the staff brought me a birthday cake and sang me happy birthday!!! I am not a celebrity, but they truly made me feel like a queen. I have never had service like that in my life. Thank you!

Was this review helpful? Yes 2
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review, May 3, 2013
Dear guest,

Thank you for taking the time to write a comment about your experience at the Sofitel Marrakech Lounge and Spa. We are delighted to read that you spend a " best birthday ever".
Recognition is very important to us and I am delighted to see that we answered your expectation on that manner.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

My favourite place to stay in the 'Kech. First visit in 2004 and it just keeps getting better with the addition of new So Lounge and renovated check in.

Great for all types of group: couples, family, kids, business and party people.

Service round pool could be better but then it's 90 degrees so can't be easy for them.

Frogs in a small pond on the road side of the building mega noisy at night in Spring so ask for pool facing room during these times of year to avoid the croaking.

Otherwise it's brilliant.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review, May 3, 2013
Dear guest,

We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Lounge and Spa.. They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 19, 2013

Stayed at this welcoming property on an extended business trip in March. The bellmen are exceptionally friendly and professional in every instance. The breakfast and lunch buffet at Le Jardin restaurant is beyond compare in Morocco. All of the restaurant staff are personable, and Siham goes out of her way every morning to make all guests feel welcome. After two days, she greeted me by name each visit and brought me coffee exactly how I like it without me even asking. The night club, So , really gets going after midnight and be sure to ask for a great hostess there, Sofia. She's an incredible asset to the club. Both pools are amazing. If you are there before summer, the pool on the left side of the deck is heated, so go grab some chairs there first.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review, May 3, 2013
Dear guest,
We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Lounge and Spa. It was nice to hear that So Lounge and the breakfast at " le Jardin des senteurs" exceeded your expectations. They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 19, 2013

Hotel and service was great. The staff is working really hard and are cleaning and helping all the time.
The manager comes to ask if everything is okay and makes small talk. (Antoine winckler)


Fatima
Said
Rachida
Abderahim, are people of the staff that gave great service.

My compliments

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review, May 3, 2013
Dear guest,

Thank you for choosing Sofitel Marrakech Lounge and Spa on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Marrakech
#95 Luxury Hotel in Marrakech
#149 Family Hotel in Marrakech
#174 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 346
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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