We have stayed at this hotel several times. The pools are wonderfully and the staff are very attentive. The rooms are clean but uninspiring
The facilities and location make this hotel.it is a short 4 Pound cab ride into the Medina.
For our last couple of visits actual check in has been terrible.my wife and I visited with our teenage daughter and booked adjoining rooms. The booking did not confirm the joining rooms. I speak good French and emailed several times. The emails were acknowledged but never address the request. During the week before I telephoned every day but the reservations desk never picked up.Our Eastjet flight arrived at 08.00 we had advised of our early arrival but did not expect the room to be available that early.What we were not expecting was that our rooms would not be available until 17.00!
This despite my best efforts in French. The staff were polite but immovable the rooms were always nearly ready.
Finally when the rooms were made available they were next to each other but not joining. At one point there was a surreal moment when their check in manager emailed me that my problem would be dealt with on our arrival whilst we had already been sitting in reception for 3 hours. Just to see what would happened I replied to the email stating that I was sitting in reception but received no reply. A complete day wasted.
- Official Description (provided by the hotel):
- Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more less
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- Also Known As:
- Sofitel Marrakech Lounge Hotel Marrakech
- Marrakech Sofitel