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“Beautiful Hotel” 4 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #251 of 474 Hotels in Marrakech
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful Hotel”
4 of 5 stars Reviewed January 26, 2013

Stayed here January 2013. The hotel looks amazing inside and out. Is is very clean and smelled lovely inside. The pool area is excellent and is relaxing. The room i was given was very large with a nice lounge. Everything i could possibly need was provided. The housekeeping again were excellent and payed attention to detail. The room had amazing views of the pool area and i could see the mountains in the distance too. On the downside the service is not great especially for a 5 star hotel. The check in took way to long and service needs improving. i expected more from a 5 star. Luckily the hotel itself is luxury.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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2,099 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 15, 2013

Stayed here May 2012 with my girlfriend for 4 nights.
The hotel itself is very nice, well kept, clean and well furnished. The pool area is one of the nicest I have stayed at, with beds for sunbeds! Made some of the hotels in Vegas I've stayed at look ordinary!
The location is good for walking into the town and I would recommend doing this at night rather then eating in the hotel. The prices for drinks, food etc. in the hotel is very expensive compared to even top London hotels, but you can eat or drink in the town for a fraction of the price so as long as you are aware of this you should be ok.
We just found the staff a bit rude and unhelpful. We were supposed to stay in the newer spa part of the hotel but despite a very nice room,the air-con was not working (not much fun in 40 degree heat!). After being told it was the whole hotel that had a problem. After not sleeping for the night because of the heat we found out from other couples that they had been told the same but after complaining been moved to rooms that did have working air-con. Cue a whole day spent arguing with the unhelpful staff and 2 rooms later got a lesser room that was at least cool. A real shame that we will remember our trip by this wasted day!
The annoying thing is that I had read on trip advisor about this exact same problem from others and just dismissed it as people moaning about a one-off problem that would be fixed.
I could go on about the bad staff (having to ask more than once for everything, being ignored at breakfast, ordering drinks that didn't arrive, being accused of getting too much change when I ordered a drink, passed from staff member to staff member, slow check-in etc) but you get the picture!
Personally, if I visit Marrakech again I will try somewhere else - there are lots of nice hotels nearby that I'm sure value there guests a bit more!

Room Tip: If you don't like anything in the room, ask for another - don't take their word for it that...
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  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Top Contributor
264 reviews 264 reviews
107 hotel reviews
Reviews in 122 cities Reviews in 122 cities
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed January 12, 2013

Clean and efficient. Good food, especially the Laurence Bar and Lounge.
Rooms average size but very clean.
Check in and out easy.
Centrally located. With no traffic it's 10 minutes from the airport, With traffic it was a half hour!
Best breakfast buffet, don't miss that!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 10, 2013

We booked 4 nights in Marrakech and stayed in the Sofitel Lounge and Spa hotel. When you arrive for the first time, the entrance is very grand and beautiful. There are two receptions, one is Moroccan style and the other is modern contemporary.. both very special. The staff were great and the food and pool area were perfect! We visited the bars also and they were very swish!
The hotel is also in a good location and walking distance to the city.
The room we got though I would say was average, it was almost like the whole hotel was 5 stars but the room was 3 stars. It was clean and everything but didn't have the grandeur compared with the rest of everything else!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Huntingdon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2013

We stayed 6 nights at the sofitel over the new year, fabulous hotel outdoor heathed pool made outdoor swimming very enjoyable and the sunshine was a bonus. Staff and food were exellent, location for walk to the medina or to the new shopping area very pleasant 5 10 minutes away.

Room Tip: We were in a room quite a walk through corridors from the reception but bonus was access to a garden...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral, Cheshire
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 5, 2013

Thoroughly enjoyed our stay at this Sofitel during December. Having read some previous reviews I was slightly apprehensive but our room was spacious, immaculate and had fantastic views. The hotel was spotless and the staff were particularly accommodating, especially El Moktar at the pool bar who looked after us well during our stay. The hotel is well located, a 15 minute walk to the square where we ate on several occasions. I'd also recommend the open roof Skybar at the Delano Hotel directly opposite - good menu if you like sushi, though we just popped over for a gin and tonic most evenings and the staff extremely attentive. Overall a great trip, thanks to the high standards of the accommodation and service, and an added bonus that it is such a short transfer from the airport. I'd also like to recommend 4x4 Camel which can be found on this site if you'd like a day trip ..... a hassle free way to get out and about and see the stunning Atlas Mountains. I will definitely be returning!!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Durban, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2013

My family and I thoroughly enjoyed our 1 week stay at the Sofitel for various reasons being:
1. It lived up to its 5 star reputation amenity -wise(rooms,service, pools, gardens, play centre, etc);
2. The staff were exceptionally hospitality and helpful-waiters & chefs went an extra mile to please(especially Adil, Ibrahim, Aziza, Rachid, Fatima Zahrah & Mourad);
3. In close proximity (walking distance) to other resturants & medina ; and
4. Ideal place to go with children (5 star play room) & child friendly staff.

Room Tip: A room overlooking the the breathtaking Atlas mountains & pool area and beautifully landscaped g...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Marrakech
#117 Luxury Hotel in Marrakech
#151 Family Hotel in Marrakech
#187 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 346
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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