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“Excellent hotel in the heart of Marrakech” 5 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #292 of 460 hotels in Marrakech
London, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Excellent hotel in the heart of Marrakech”
5 of 5 stars Reviewed January 10, 2013

We booked 4 nights in Marrakech and stayed in the Sofitel Lounge and Spa hotel. When you arrive for the first time, the entrance is very grand and beautiful. There are two receptions, one is Moroccan style and the other is modern contemporary.. both very special. The staff were great and the food and pool area were perfect! We visited the bars also and they were very swish!
The hotel is also in a good location and walking distance to the city.
The room we got though I would say was average, it was almost like the whole hotel was 5 stars but the room was 3 stars. It was clean and everything but didn't have the grandeur compared with the rest of everything else!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
Huntingdon, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2013

We stayed 6 nights at the sofitel over the new year, fabulous hotel outdoor heathed pool made outdoor swimming very enjoyable and the sunshine was a bonus. Staff and food were exellent, location for walk to the medina or to the new shopping area very pleasant 5 10 minutes away.

Room Tip: We were in a room quite a walk through corridors from the reception but bonus was access to a garden...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral, Cheshire
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 5, 2013

Thoroughly enjoyed our stay at this Sofitel during December. Having read some previous reviews I was slightly apprehensive but our room was spacious, immaculate and had fantastic views. The hotel was spotless and the staff were particularly accommodating, especially El Moktar at the pool bar who looked after us well during our stay. The hotel is well located, a 15 minute walk to the square where we ate on several occasions. I'd also recommend the open roof Skybar at the Delano Hotel directly opposite - good menu if you like sushi, though we just popped over for a gin and tonic most evenings and the staff extremely attentive. Overall a great trip, thanks to the high standards of the accommodation and service, and an added bonus that it is such a short transfer from the airport. I'd also like to recommend 4x4 Camel which can be found on this site if you'd like a day trip ..... a hassle free way to get out and about and see the stunning Atlas Mountains. I will definitely be returning!!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2013

My family and I thoroughly enjoyed our 1 week stay at the Sofitel for various reasons being:
1. It lived up to its 5 star reputation amenity -wise(rooms,service, pools, gardens, play centre, etc);
2. The staff were exceptionally hospitality and helpful-waiters & chefs went an extra mile to please(especially Adil, Ibrahim, Aziza, Rachid, Fatima Zahrah & Mourad);
3. In close proximity (walking distance) to other resturants & medina ; and
4. Ideal place to go with children (5 star play room) & child friendly staff.

Room Tip: A room overlooking the the breathtaking Atlas mountains & pool area and beautifully landscaped g...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

visited in early December whilst the film festival on goin, the hotel was the hub to everything, pleasant suprise, lovely hotel from start to end, from the check in to check out,
Lovely touches with free mint tea all day long,
we were room only but we were happy with this, as the hotel n it's services were very pricey, jus a 15 min walk away from the madina were everything was a fraction of the price, so tip don't eat or drink from hotel much ull make a big saving, the mini bar was also very pricey
but ithink the hotel must b the best in morroco as its defiantly 5 star thoughtout, great escape,

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, hotel manager at Sofitel Marrakech Lounge and Spa, responded to this review, January 2, 2013
Dear guest,

Thank you for choosing Sofitel Marrakech Lounge and Spa on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely,

M.Ahmed BENKIRANE
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
137 reviews 137 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 24, 2012

While strolling around in Hivernage, me and my friend had a question about a club we couldn´t find. While looking for the club we past the Sofitel Marrakech Lounge and Spa and decided to ask the guard. He directly asked a couple of taxi drivers, but since they didn´t know it either he advised us to go to the reception of the Sofitel.

Before we could get to the reception another employee already asked us if he could help us. We said yes and fortunately he could answer our question. After a couple of days in Marrakesh it was great to find out that people (in this case employees of a five star hotel) were still willing to help you without expecting money.

So a compliment to the staff of the Sofitel Marrakech Lounge and Spa.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Hotel Manager at Sofitel Marrakech Lounge and Spa, responded to this review, January 2, 2013
Dear Guest,

Thank you for taking the time to write a comment about your experience at the we are delighted to read that you appreciated the service. Recognition is very important to us and I am delighted to see that we answered your expectation on that manner.

We hope to see you in near future.

Sincerely

M.Ahmed BENKIRANE
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2012

Abs amazing experience. Beautiful hotel and staff that make your stay special. Ibrahim, Fatima Zahra, Adil, Rachida, Said, Mourad, Elham, Chef Mustapha to name a few are fabulous hosts at the Jardin Restuarant (Breakfast Buffet). The pool area is relaxing and the heted pool outside excellent. Rooms luxurious. Brilliant stay!

Room Tip: 4th floor facing the pool, garden and view of the atlas. Luxury room or suite.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, December 26, 2012
Dear Guest,

Thank you for taking the time to write a comment about your experience at Sofitel Marrakech Lounge and Spa. We are delighted to read that you appreciated the service, the food and the accomodations!

We hope to see you again on your next visit to Marrakech.

Sincerely,

M.Ahmed Benkirane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Marrakech Lounge and Spa

Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Sofitel Marrakech Lounge Hotel
Sofitel Marrakech
Marrakech Sofitel
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Marrakech
#111 Luxury Hotel in Marrakech
#152 Family Hotel in Marrakech
#227 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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