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“Staff service” 5 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
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MAGNIFIQUE BREAKFAST
Ranked #243 of 465 Hotels in Marrakech
Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Staff service”
5 of 5 stars Reviewed December 11, 2012

We really enjoyed our stay and were especially looked after by the staff, especially
ibrahim, Fatima zahra, ilham, ziendine, mustapha and hakime.

Only issue we had was with a bad drainage smell in our suite on our last night, we had to sleep with the bedroom door closed as it was getting late, and my kids were asleep. As I write this we are trying to get this resolved...

Room Tip: Booked a junior suite and got upgraded.....
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, December 26, 2012
Dear Guest,

Thank you for taking the time to write a comment about your experience.We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Lounge and Spa.

We hope to see you in near future.

Sincerely

M.Ahmed Benkirane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,846 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 8, 2012

The best thing about this hotel is the staff, especially Imine at reception!! she was extremely helpful even before I actually stayed at the hotel. I called in advance to request for a room on the 3rd floor and she very kindly made this happen for me. Imine was really sweet and cheerful and her customer service skills in my opinion are 10 out of 10!!!

I also found all the staff at breakfast very friendly too.. I especially would like to thank Mustafa, who cooked my omelettes just the way I liked them well done!! Also Anas (not sure if I have the correct spelling of his name) but he did the best smoothies ever! and final Fatama who always greeted me with a big smile each morning.

I would highly recommend this hotel it's in a great location and there's lots to do. I look forward to visiting this hotel again in the near future. My advice is to go and book your hotel now I'm pretty sure you will love it just as much as I did. - enjoy and have a wonderful time!

Room Tip: Ask for a room on the third floor.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, December 26, 2012
Dear guest,

Thank you for choosing Sofitel Marrakech on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely,

M.Ahmed Benkirane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maastricht, The Netherlands
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 6, 2012

Stayed there from Nov 17-24 2012. Great and central location. Excellent service, distinctive and tastefully ambience. Nice reception by management in a lovely hall which looks like a Amphitheatre. Nice morsel also on a Vernissage that is held once a week. Food and drinks for free very special, party local partly international. Quality of the breakfast extraordinary Never experienced before .
Beautiful consumption area outside partly in a herb town. Lovely gardens, 2 nice pools, huge king size beds as sun loungers. Food and service good, committed staff very friendly.
Weak points: Rooms, at least ours ( 264) specially bath rooms, need a renovation. Front desk hopelessly understaffed for early check out. That may course stress and trouble. According to our Taxi driver this happens all the time.
All over impression very good. Will come back

Room Tip: Check out the night before you leave
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, December 26, 2012
Dear guest,

We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Lounge and Spa. . They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely

M.Ahmed Benkirane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 27, 2012

A wonderful experience and revelation! The hotel is impressive but the outside areas absolutely fabulous. Seating, lounging, resting, relaxing all catered for. It is like having all the furniture usually indoors except its outdoors. The breakfast buffet is the best I have ever seen and def worth having. Every fruit imaginable, freshly cooked omelettes, as well as full English, freshly cooked crepes, full continental and every bread you can imagine. The staff, ratio about 5 to 1 guest, are so polite, courtious and charming. It is not cheap, about UK prices for drinks etc but then again it is a 5 star hotel. Def need to have a guide if you venture out to explore the markets and recommend shopping at the government fixed price shops if you don't like being harrased and pestered around the markets.

Room Tip: Higher floor to enjoy the view of the Atlas mountains, overlooking the pool areas.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review, December 19, 2012
Dear guest,

We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Lounge and Spa. It was nice to hear that breakfast exceeded your expectations. They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.
We hope to see you in near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 11, 2012 via mobile

I'm very disappointed with the service. I'm a gold participant of le club program and I didn't have a welcome drink or an upgrad. The worst thing was: they put us in a bedroom worse than I paid for.
We complaint several times and spent 2 days trying to resolve the problem.
I've paid for a superior room with bathtub in the lounge and spa, the newest one. They put us in the palais royal, in an old room, noisy and with 2 twins beds together. We are still waiting for our luggages for more than 40 minutes.
Not what I expected.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur d'hôtel at Sofitel Marrakech Lounge and Spa, responded to this review, November 20, 2012
Dear Guest,
Thank you for your feedback and taking time to post your comments. We reviewed your comment regarding your stay with us at Sofitel Marrakech Lounge and Spa. We do take all comments seriously and appreciate all the feedback we can get. We apologies for the misunderstanding with the room and noise.
Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely

M.Ahmed Benkirane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 10, 2012

Definitely worth a visit. Great photo history of morocco. Don't miss it. Also great staff. Great rooftop cafe. Food was excellent. The curator charming. It's worth while buying some beautiful prints to take home. Enjoy. Highly recommended.

Room Tip: Buy a print.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Marrakech
#98 Luxury Hotel in Marrakech
#101 Spa Hotel in Marrakech
#120 Family Hotel in Marrakech
#161 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 346
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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