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“Sofitel Marrakesh” 5 of 5 stars
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
5.0 of 5 Hotel   |   Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #277 of 461 hotels in Marrakech
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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Rio de Janeiro, RJ
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 11, 2012 via mobile

I'm very disappointed with the service. I'm a gold participant of le club program and I didn't have a welcome drink or an upgrad. The worst thing was: they put us in a bedroom worse than I paid for.
We complaint several times and spent 2 days trying to resolve the problem.
I've paid for a superior room with bathtub in the lounge and spa, the newest one. They put us in the palais royal, in an old room, noisy and with 2 twins beds together. We are still waiting for our luggages for more than 40 minutes.
Not what I expected.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, Directeur d'hôtel at Sofitel Marrakech Lounge and Spa, responded to this review, November 20, 2012
Dear Guest,
Thank you for your feedback and taking time to post your comments. We reviewed your comment regarding your stay with us at Sofitel Marrakech Lounge and Spa. We do take all comments seriously and appreciate all the feedback we can get. We apologies for the misunderstanding with the room and noise.
Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely

M.Ahmed Benkirane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 10, 2012

Definitely worth a visit. Great photo history of morocco. Don't miss it. Also great staff. Great rooftop cafe. Food was excellent. The curator charming. It's worth while buying some beautiful prints to take home. Enjoy. Highly recommended.

Room Tip: Buy a print.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Sandefjord, Norway
Top Contributor
220 reviews 220 reviews
62 hotel reviews
Reviews in 66 cities Reviews in 66 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed November 7, 2012

The hotel is located outside the Medina, about 20 minute walk to the main square, Jemaa el fnaa.

The hotel has a beautiful exterior and reception area. Very beautiful art on display. Nice arabic perfume smell inside the hotel. Check- in took some time, as we had to fill in some forms, but we were offered washcloths, juice and delicious macaroons while going through the ordeal.

We were a little disappointed with the room, which did not quite add up to the otherwise beautiful lobby, gardens and restaurant areas. The room was more four star, and it was bit dated. It also felt a bit cramped. We had booked king size bed, but was given to single beds that where put next to each other, not as comfy as a kingsize bed. The lighting is not so good in the room, at least not if you want to read. There is a safe, a minibar, bath tub and nice bathroom soaps from LÒccitane. The room was clean. We never experience any turn down service, even though we were informed that this was provided.

Breakfast was nice and plentiful. Eggs to order, crepes, cold cuts, pastries, smoothie station etc. You can its outside or inside, and the decor is very nice. We had lunch at the pool restaurant one day. Not so exciting menu, your basic sandwiches, salads and hamburgers. We had dinner in the room one night. I had the lemon chicken tagine, and I did not like it....

The staff was very friendly, courteous and professional, without exception!

We spent only a couple of hours by the pool, the pool beds are very comfortable. They had some weird entertainment by the pool with 3 guitar playing and singing men was walking around playing old hits. It was strange......

If you want something to eat between 5 and 7 in the afternoon, it seems the only option was room service or to find a restaurant in the neighborhood maybe, as nothing was open in the restaurant. The hotel is in a very quiet are with mostly other upscale hotels and a few restaurants and some upscale shops (i.e Louis Vuitton), so if you want some action you will have to go to the Medina.

The staff will address you in french, but they do speak english.

Check-out went smoothly. Can be recommended if you like big hotels, though I am sure staying in a riad would have been a lot more charming.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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podgorica
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 6, 2012

Marrakech once last position before crossing the Atlas mountains and desert, today a city of terracotta, modern buildings, boulevards, grandest hotels, the Medina, and the indescribable crowd.
I stayed In Marrakech with my familly, the first days of January. In the evening and in the morning you will feel a little cold, which disappears during the sunny day. Soffitel is really a great hotel. Very impressive whan you arrive. Huge and very cozy lobby with fresh mint tea, friendly staff at reception will convince you that you're in the right place. The rooms are large enough with a terrace overlooking the Atlas Mountains. Heated outdoor pool, excellent service at the pool as well, enough sun to make you look for shadow under the umbrellas. The guys on the pool will keep your place for the next day. Small tip. Breakfast is excellent. Spa very good.. Night club with live music is the right place for relaxation. Near the hotel there are several excellent restaurants of different international cuisines. Mmmmmm !!! Fair price. Ask Concierge necessarily. Nice guys. My suggestion is to take a local guide, who will show you everything worth seeing in Marrakech. It's very cheap. In Medina, you will find a lot of nice things for the house. Price is different, depend what you want to buy, and what quality you choose. You should to haggle, it's part of their tradition. I want to come back, definitely

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St. Alabans,England
Top Contributor
82 reviews 82 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed November 5, 2012

The hotel is very impressive when you arrive and we received a very courtious and friendly welcome, and offered fresh mint tea.
Meeting our Kuoni representative in an hour we did not get a chance to really look at the room but were not happy. Our rep said he would see if he could get them changed but was told there were no other rooms available. Later we found 10 bad faults with our rooms definitely not 5 Star, would not put up with them in a 3 star hotel. We went down to reception, asked to speak to the Manager, told him the faults and that if they could not give us the standard of room we expected we would go to another hotel. He then upgraded us and gave us 2 lovely rooms with which we were very happy. I must say the beds were so very comfortable.
All the staff were very friendly and efficient and they did everything they could to make our stay in Marakesh a memerable one.
We enjoyed the food at the hotel though had planned to eat out most evenings to enjoy Moroccan cooking to the full. We had no complaints at all with the food or service and enjoyed the entertainment at the night club in the hotel.
There are 2 swimming pools, the one nearest the restaurants is cold but the 2nd pool is very warm. The Jacuzzi is not hot. The staff around the pool are excellent finding you a suitable sunbed and towels. The sunbeds are pretty fantastic.
Except for at first being given poor rooms everything else about the hotel, its position, style, service, staff and food made our visit to Marakesh a great experience and the Sofitel was a great choice of Hotel.

Room Tip: We had a room in the old block at the end of the swiming pool 380 which was really nice. We were fi...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bata, Equatorial Guinea
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 1, 2012

The Sofitel Lounge & Spa is a beautiful hotel located in Hivernage . The staff is very professional and friendly. We booked a Suite Prestige for 2 nights and got a good deal. The Suite was pretty big, the bed very comfy but we did not find welcome fruits plat when we arrived,like other 5 stars hotels and especially when you are booking the best Suite!
I will return to this hotel and highly recommend the Sofitel

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Marrakech
#111 Luxury Hotel in Marrakech
#111 Spa Hotel in Marrakech
#155 Family Hotel in Marrakech
#180 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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