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“comfortable stay” 3 of 5 stars
Review of Ibis Marrakech Centre Gare

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Ibis Marrakech Centre Gare
3.0 of 5 Hotel   |   Avenue Hassan II | Place De La Gare, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #385 of 480 Hotels in Marrakech
Bratislava, Slovakia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“comfortable stay”
3 of 5 stars Reviewed October 30, 2012

We spent in this hotel just one night , arrived in the afternoon and we had to be at the airport at 7 am. Location of the hotel was perfect for us. Bus from Agadir dropped us right in the front of Ibis hotel. And in the morning took us only 12 min by taxi to be at the airport.
Check in and check out were very quick , aircondition in our room worked very well and the most important thing for me was, the bathroom was very clean.

It was my 7th visit of Marrakech and if you want to enjoy nice and quiet holidays and the historical medina and Jemaa el Fna and souk I would recomand you to stay in one of lovely riads in medina of Marrakech. This hotel is located not far from the souk, but its located between main train station and busy Avenue Hassan II.

Room Tip: ask for the room with pool view
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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682 reviews from our community

Traveler rating
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    103
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Manchester, England
Level Contributor
64 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
1 of 5 stars Reviewed October 28, 2012

We had the unfortunate displeasure of staying here for 2 nights, transitting through Marrakesh as part of a 2 week holiday, chosen due to its location to both the train and bus station.
We stupidly went back for our 2nd night, instead of cancelling and trying somewhere else, as we thought it must have been a once off bad experience as we have generally always had good experiences with the Ibis hotels. Both rooms however were in dire need of a refurbishment and a deep clean, they were absolutely filthy. From every stage from checkin, to walking the corridors to actually entering your room, the hotel was filthy and made you feel dirty and it just did not sit well. The staff had bad attitudes to match, we found them to be very lazy and dissinterested, especially the bar staff who you had to track down everytime to get served. The hotel should be really good as it has the location you need for a transit visit, a lovely pool and garden area, and even in terms of getting to Jamaa El Fna it is a pleasant 30min walk or about 30 dirhams in a taxi.(tourist price)
To be fair after our complaint to Ibis Head Office, we received a full refund for both stays, which was dealt with promptly.
We would still not recommend staying here until they have been through a refurbishment as it is currently a tired & dirty disappointment of a hotel.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan L, Directeur général at Ibis Marrakech Centre Gare, responded to this review, January 19, 2013
Hello,

Thank you for taking the time to tell us about your experience at the ibis Marrakech Moussafir. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Hassan Lahlou
Manager
Ibis Marrakech Centre Gare
Phone: 00 212 5 24 43 59 29
Fax : 00 212 5 24 43 59 36
Mail : H2034-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ipoh
Level Contributor
135 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
2 of 5 stars Reviewed October 19, 2012

Reached marrakech late at night, thankfully there is still an empty spot in the parking lot. It is located near the central railway station and taxi station so public transport would not be a problem.

The rooms were average at best, small and slightly dusty if you may. Air-conditioned did not worked in mine which is not good on a hot night in Marrakech. The lift is small and tight, and if you have a big group with luggage it may take sometime to get to the rooms.

Overall, for the price of 400 dirhams or less, this is at best an average choice.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Toledo, Ohio
Level Contributor
58 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed October 4, 2012

I stayed here for one night on a business trip. I had stayed the previous night in an Ibis in Casablanca and the rooms in both were identical - they may even have had identical carpet stains. The room was basic to say the least. I experienced problems with varying water temperature in my shower. Myself and about a dozen colleagues arrived at the hotel just after 3 in the afternoon and amazingly some of the rooms that we were meant to occupy were not ready. I really cannot comment on the location of the hotel as I was only there for one night and had little time to explore the vicinity of the hotel. It is right next to the city's main railway station, however. On the upside the hotel had free wi-fi. Having now spent two consecutive nights in an Ibis (Casablanca and Marrakech) I cannot say that I will be rushing back.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyme Regis, United Kingdom
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed October 1, 2012 via mobile

The Ibis hotel is ok but the traffic is noisy and it claims to have parking which I am not sure it does. You can try to get a space but it is always crowded. To get to the medina is about a 35 minute walk or 30-40 dirhams by taxi. It is very convenient for the railway station and the self service breakfast is good. Room 308 is too small and not upto the Ibis normal standard. It does have free Internet access which is a bonus. The front of house staff were excellent and helpful

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 24, 2012

The Ibis Central, not to be confused with the Ibis Palmerie, which is out of the way. The No 19 Airport express bus is Dh 20 for a single trip or Dh 30 for round trip will take you to the train station where it terminates. The Hotel is just around the corner, 5 minutes walk away. Great amenities, with the post office and McDonalds in the train station, you can find almost everything you need. Although it’s very close to the train station, it’s not noisy or too busy. The staff are very friendly and accommodating. The rooms are standard and very clean. Its air conditioned, so you don’t have to open the window. Breakfast is mediocre, but be sure to try the mint tea. There a lovely sized pool but it is not heated and is a bit cool despite the sweltering heat.
J’mma al Fna and the Koutoubia is a reasonable walk able if you enjoy walking (2.7 miles). Jardin Majorelle is also quite accessible from the hotel. Its fairly safe to walk around and discover the area, but beware of pick pockets.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 10, 2012

A nice family hotel. Close to the city and train station. Good for families with children.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Marrakech Centre Gare

Address: Avenue Hassan II | Place De La Gare, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #385 of 480 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Marrakech Centre Gare 3*
Number of rooms: 103
Official Description (provided by the hotel):
Located 5 km from the airport, between the European district, La Palmeraie, and Jamaa El Fna square, the hotel IBIS Marrakech Centre Gare hotel offers all the amenities for a pleasant holiday: swimming pool, terrace, bar open 24/24 as well as LA TABLE restaurant. The city centre of Marrakech is a few min away on foot and public transport is accessible 20 m away. The 103 rooms available for booking are air-conditioned. You will find tennis courts and golf at 3 and 10 km respectively. ... more   less 
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Also Known As:
Ibis Marrakech Centre Gare Hotel Marrakech
Accor Moussafir Marrakech Centre Gare

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