We were made to feel welcome and all of the staff were both friendly and polite.
Our room was clean, comfortable and well equipped for a Riad in my experience. The roof terrace was very nice and overall I felt that they were undercharging for the standard of the accommodation.
My only quibble would be the rather dull breakfast - okay for two days but after that was a little hard work - I would have been more than happy to pay a couple of extra pounds per night for a bigger more varied breakfast.
I would not hesitate to stay here again and would recommend to others staying in Marrakech.