We reserved one week but after 2 nights we left as our stay got worse and worse...
On the positive side, the hotel is well decorated and, though modern, built in a beautiful style.
The positive comments unfortunately finish there...
THE HORSES are stunning but you can't ride them - or the ponies -despite my saying that was the main reason for staying in the hotel when I reserved!
THE MAIN POOL lovely and huge but very cold in April so we had to use the spa outside pool which was at a decent temperature but you are literally made to feel
unwelcome by the spa ladies if you don't use the spa - though the website
never mentioned it was separate to the hotel... the ladies literally refuse to give you towels saying you should bring your own from the cold pool (we waited one hour to have towels - and caught a cold waiting)
THE SERVICE - full stars for the luggage chaps, and the bedroom was very clean. Otherwise the service is appaling - there is no ipod docking station as mentioned on the website, so we asked (several times) for a iphone charger - we got one 12 hours after my iphone battery died... We had put a do not disturb sign on the door and wend to sleep at 10pm when the room service chap knocked then rang the phone to make us sign the bill for our dinner in the bedroom (food was correct) - waking us up! We had the pleasure of people coming into our bedroom during our bath too (it was beginning to remind us of Fawlty Towers). The receptionist raja must take full blame for not explaining or organising the horseriding (far away) and also for conning us into a taxi pickup from the airport at 60 Euros (normally 20 E) - quite shocking especially since he was 15 minutes late.The client relations lady was useless when I complained about the bedrooms not being as described when I reserved (see below) and said she would see what she could do but never got back to me - very unreactive - and of course the manager acted as if he didn't know anything when we left
THE BEDROOMS -on the upside, lovely decoration -BUT we reserved a Delux Atlas and a Jr Suite Atlas (130E more expensive but really not worth it as it was identical to the Delux Atlas except in coulour and a sofa tucked into a corner we didn't see the difference and their measurements must include the bathroom and terrace because we certainly didn't find them as spacious as described). The big disappointment came from the word "Atlas" in the description - in theory you see the Atlas mountains as opposed to the bedrooms on the ground floor, so again you pay more BUT no one says that the weather is too hazy for 300 days of the year for you to see the Atlas montains at all (we certainly didn't). What you do see is a road beyond the hotel walls with lorries driving to and fro as well as the loud motorbikes -see photo attached - quite disappointing as a view really. If you do go, get the Delux bedroom on the ground floor as you shall be less disappointed and have just as big a bedroom as a Jr Suite plus you don't see the road from the ground level.
FAR AWAY from the medina and the Palmeraie - far from anything in fact so book a car! Check out a map before going...
We checked out early (having booked via booking.com they didn't kick up a fuss - at least that) and went to 2 other fantastic hotels - rooms double the size for half the price and even yet more sublime settings (see my other reviews). Certainly not returning
- Official Description (provided by the hotel):
- At the foot of the Atlas Mountains, Selman Marrakech, a palace of distinct, designed by Jacques Garcia Selman Marrakech seduces with its timeless harmony. The property offers 55 rooms and suites and 5 private riads with a private swimming pool and butler service, meticulously executed. Selman Marrakech also feature the longest heatable swimming pool of 80m long, 3 restaurants, "Selman," a luxury fine dining with an international menu, "Pavilion," specializing in Mediterranean-inspired dishes with views of the hotel's Arabian horses and "Assyl" Fine Moroccan restaurant. Precious moments are embodied in the presence of the beautiful thoroughbred Arabian horses. There are views of the horses from the terraces and the gardens where one can admire the equine ballet. Selman Marrakech's spa, Espace Vitalite Chenot is a tribute to oriental wellbeing. The Spa offers treatments using the specific and unique Chenot method. Moments of pure grace add to the perfection of this timeless experience. ... more less
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