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“Pure heaven” 5 of 5 stars
Review of Palais Namaskar

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Palais Namaskar
5.0 of 5 Hotel   |   Route De Bab Atlas No 88/69, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #64 of 460 Hotels in Marrakech
Lapworth
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Pure heaven”
5 of 5 stars Reviewed July 31, 2014

We stayed here for three nights last week.
WOW what a stunning Palais.
It truly is beautiful.
The chauffeur pickup from the hotel is smooth and classy!
The moment we arrived at the Palais we were transferred to another magical place!!
The staff are all so smart, friendly, polite and genuine.
The food is gorgeous.
The gardens and lakes are immaculately kept and the baby turtle in the lakes are so cute!!
Our pool villa was stunning with so much space that you felt like you were in a palaces all on your own.
We would definitely recommend it and will be booking to go back ourselves very soon.
J & P

Room Tip: Pool suite has loads of space and a great size swimming pool.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, August 9, 2014
Dear Guest;

Thank you for posting such a glowing review on Trip Advisor.

Kindly know that your appreciation means a lot to us and that we shared with great pleasure your feedback with our teams and everyone was genuinely touched.

We put our heart to provide a high level of service to our customers of exception and we are delighted to have met your expectations. We can assure you that we will continue to do our utmost to ensure you always have a unique stay.

I look forward to welcoming you soon at Palais Namaskar for a new great experience

Sincerely,

Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Cardiff, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

My partner and I stayed at Palais Namaskar at the end of June 2014. The place is absolutely stunning! It looked amazing on the website but when you are there it is even better. The staff were fantastic and couldn't do enough for us. Everyone was very friendly, helpful and always smiling!

We were blown away by the beauty of the gardens, the landscaping is simply stunning! Palais Namaskar is the epitome of tranquility. One of the best places in the world for relaxation.

We stayed in a Pool Villa and it was simply luxury! Lots of space, beautifully decorated, lovely garden and our own private pool.

Absolutely beautiful place with fantastic staff. Our entire stay from the time we arrived to the time we left was fantastic.

Palais Namaskar also offer complimentary chauffeur service (although this might be dependant upon the type of room/villa you stay in) - we were picked up from the airport and dropped back on our departure. Also ,we went into Marrakech on one night and were chauffeured in and picked up at the end of the night. Brilliant service from all staff.

We can't wait to go back!!

Everyone should go here for a couple of nights at some point in their lives!

K.Smart & A.Anaxagorou

Room Tip: Pool Villas are fantastic
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, July 31, 2014
Google Translation
Cher clients,

Nos sincères remerciements pour avoir pris le temps de partager vos impressions sur le Palais Namaskar et sommes ravis que vous ayez passé un moment magique lors de votre séjour parmi nous.

Nous vous remercions de votre commentaire et sommes extrêmement sensibles à vos éloges concernant la qualité de nos prestations et la beauté du Palace.

Notre objectif à tous est de donner entière satisfaction à nos clients. Nous aimons penser que rien n’est impossible et aucun effort ne sera épargné afin de satisfaire vos demandes.

C'est avec un immense plaisir que nous vous accueillerons la prochaine fois au Palais Namaskar.

Sincèrement,

Laurent Branover
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
114 reviews 114 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed July 23, 2014

This Palais is exceptional...beautiful rooms..suites..gardens..public areas...food...staff..
Truly a luxury experience...the water features reflect the peace and quiet of the whole resort.. This is a MUST stay hotel...it should be on the top of your "wish list"....Service is outstanding

Room Tip: reserve a pool suite..total luxury
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, July 31, 2014
Dear Mrs. Raenette

We truly appreciate your comments on Trip Advisor. Needless to say, you are so correct that the water features reflect the peacefulness and quietness of the whole resort.

We would like to sincerely thank you for taking time to note your impression with Palais Namaskar.
Kindly know that your appreciation means a lot to us and that we shared with great pleasure your feedback with our teams.

We can assure you that we will continue to do our utmost to ensure you always have a great stay.

I look forward to welcoming you soon at Palais Namaskar for a new great experience.

Kind Regards,

Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2014 via mobile

2nd stay @ Namaskar and still impressed by the beauty, elegance and purity of this one of a kind palace....
Booked a pool villa, that is so amazing, great volume, lovely garden and private heated pool.
Every single detail have been taken into consideration to make the stay perfect.
I loved the generosity of having free soft drinks mini bar.
The hotel gardens are really breathtaking... You can't pass by and not take a picture even if it's the thousand time you are passing by.... All the lake, olive trees, palms... So so so impressive place.
I love all the fireplace in the hotel and i loved that the burn olive tree wood even summer it gives the hotel a real olfactive identity!!!
24h room service.
Kind and discrete service.
Lovely restaurant with a so lovely terrace around the commun pool.
Can't wait to be there again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, July 23, 2014
Dear Guest,

We truly appreciate your comments on Trip Advisor we would like to thank you for posting such a glowing review on Trip Advisor.

Kindly know that your appreciation means a lot to us and that we shared with great pleasure your feedback with our teams and that everyone was genuinely touched.

I look forward to welcoming you soon at Palais Namaskar for a new great experience

Kind Regards,

Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

My wife and I stayed at Palais Namaskar for three nights in May 2014 as part of our honeymoon, and it was absolutely the highlight of our trip! The property was luxurious, deluxe room was amazing, and above all the staff was outstanding and friendly!

The entire stay from the moment we arrived at the beautiful entrance, which we noticed was a part of one of the opening scenes of the new (2014) TV show, Tyrant, to the moment we left the property was full of bliss. There are plenty of other reviews that have gone into detail about the luxuries of the rooms and amenities including some blemishes like ants, but I want to focus on how the staff went above and beyond expectations.

On our last night, the restaurant was fully occupied for a private event. The front desk contacted us in our private transportation on our way back from an afternoon in the Medina to let us know about the restaurant being unavailable, to find out what our dinner plans were, and to provide options and ideas. We were really looking forward to the wonderful Moroccan menu at the on-site restaurant, but the only option was the Thai menu outside on the terrace. Room service and restaurants in the Medina were the other options. We had dinner the previous night at Dar Yacout in the Medina based on their recommendation and were blown away by it, so we felt that we could check the city off our list.

After talking with the front desk, we were able to reserve the terrace with the Moroccan menu. We then went to relax at the main pool where Laurent, the General Manager, came to talk to me. First off, he apologized for the "mess" referring to a movie set being constructed for an upcoming 2015 movie called, "Our Kind of Traitor." It was not a mess and looked very interesting, actually! Then, he chatted about the dinner options and reiterated about the restaurant being closed and apologized. He also suggested that we not take the outdoor terrace option since there would be 62 people staring at us while we stare back at them, haha. Good to know! Nevertheless, I told him that since it was our last night of our honeymoon in Morocco, we had our heart set on enjoying the onsite Moroccan food that we had on our first night. He understood and without hesitation, suggested that he and his team would come up with some romantic dinner ideas perhaps in the garden or somewhere private.

As I swam across the big pool to tell my wife about our conversation, I could see Fabian, the Restaurant Manager, approaching us. He wanted to get an idea of what kind of food, style, and type of experience we wanted. My how they work fast! He was very thorough on understanding what we like and dislike. His attention and genuine desire to make us happy was astounding! We agreed on a casual romantic atmosphere with a Moroccan dinner that the chef would create.

Several minutes before our arranged dinner time, Fabian called us to confirm if we were still up for a casual romantic dinner and sent a staff member to lead us to the location. What we saw was a shocking surprise. Fabian and a wait staff were standing by a very romantic scene. One of the lawn beds was lined with rose petals and candles with a small pile of blankets at the end of the bed along with a small in-bed table for each of us. We faced a beautiful view of the lobby as the skylight faded away. Fabian let us know that Naomi, a summer intern, would be with us all night to make sure that we have everything we need. He even remembered the champagne we had our first night and started us off with a glass. We had an excellent multi-course Moroccan dinner with a red wine from Casablanca that we loved. We are still hunting for it in the US! Naomi was very professional and exemplified the attentiveness that we saw from both Laurent and Fabian.

I travel quite frequently (about every week) and have stayed in several luxury hotels and resorts over many years. The personability and genuineness that Laurent, Fabian, and Naomi displayed was well above the curve. I could tell that Fabian in particular took pride in his job and making his guests happy. Laurent's generosity in making this last night the most memorable of our honeymoon will be with us forever.

Customer service after we left, unfortunately, left a bad taste in my mouth. I spent 3 weeks playing cat-and-mouse with the back office to get an excursion charge corrected. After many calls, emails, and even a request to speak to Laurent, which was not obliged, I had to stop being polite and demanded to get the issue resolved while I waited over the phone. To be fair, they did present the itemized list of charges prior to checking out, which I quickly scanned and actually noticed this particular charge and thought strange; however, I booked the excursion a month before arriving and could not confirm the amount until we got home.

Regardless, our exceptional experience at Palais Namaskar will stay with us forever! Our hearts go out to Laurent, Fabian, Naomi, and the rest of the staff for continued success!!!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, July 23, 2014
Dear guest;

We would like to sincerely thank you for taking time to share your impression with Palais Namaskar following your recent honeymoon stay.

Your excellent notations are most encouraging and we were truly delighted that you enjoyed your stay in Palais Namaskar.

Kindly know that your appreciation means a lot to us and that we shared with great pleasure your feedback with our teams. We put our heart to provide high levels of service to our customers of exception and are delighted to have met your expectations. We can assure you that we will continue to do our utmost to ensure you always have a unique stay.

Please rest assured that it would be my personal pleasure to welcoming you again at Palais Namaskar in the near future.

Kind Regards

Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverurie, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

We have just arrived home from our one week stay in a Pool Villa at the Palais Namaskar. All the staff are extremely professional, friendly and aim to please. The housekeeping team are friendly and efficient, our room and garden were spotless, the cleanest I have ever seen a hotel. Our garden and pool were attended to every day as well as our rooms.

The reception team are fantastic, organising a private guide for us and a car whenever we needed to go into Marrakech. The management team are on hand and freely come and chat to you, seeing if there is anything else they can do for you.

The waiters and bar staff were truly wonderful, friendly, professional and generally lovely people to look after you. We ate a lot at the hotel and we cant fault the food, the menu has a great choice and the food was presented and cooked fabulously. Their chef even prepared us a meal of our choice that wasn't on the menu.

The hotel grounds and buildings are stunningly beautiful, the whole hotel is decorated with outstanding taste, and it is looked after impeccably. The planting of the flowers and trees are beautiful and at night the lighting is exceptional...breathtakingly beautiful.

I attended the spa on a number of occasions and was very impressed with my treatments. The staff and surroundings again, were fabulous.

There is no problem with wifi, it is available everywhere.

If you are looking for a hotel in Marrakech outwith the hustle and bustle of the city (but only a 20minute car journey away), then I cannot recommend this hotel enough.

We had an amazing honeymoon, would I go back, absolutely

Lori and Bob Bryce

Room Tip: The standards and attention to detail is immaculate
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, July 23, 2014
Google Translation
Cher Monsieur Bryce, Chère Madame;

Nos sincères remerciements pour avoir pris le temps de partager vos impressions sur le Palais Namaskar et sommes ravis que vous ayez passé un moment magique lors de votre séjour parmi nous.

Nous vous remercions de votre commentaire et sommes extrêmement sensibles à vos éloges concernant la qualité de nos prestations et la beauté du Palace.

Notre objectif à tous est de donner entière satisfaction à nos clients. Nous aimons penser que rien n’est impossible et aucun effort ne sera épargné afin de satisfaire vos demandes.

C'est avec un immense plaisir que nous vous accueillerons la prochaine fois au Palais Namaskar.

Sincèrement,

Laurent Branover
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Languedoc-Roussillon, France
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 3, 2014

With its good maintained gardens, Palais Namaskar is the perfect place for a relaxing holiday, weddings or shootings. It is a place where you feel separated from the busy city with its daily fuss and where you can really come to yourself.
Even if a long stay will not be possible I would recommend at least to join a meal in the restaurant.
The staff will always give their best and are the most friendly people I’ve ever met!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, July 13, 2014
Dear Guest,

Thank you for your kind review.

We would like to sincerely thank you for taking time to note your impression with Le Palais Namaskar.
Kindly know that your appreciation means a lot to us and that we shared with great pleasure your feedback with our teams.

We can assure you that we will continue to do our utmost to ensure you always have a great stay.
I look forward to welcoming you soon at Palais Namaskar for a new great experience

Kind Regards,

Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palais Namaskar

Address: Route De Bab Atlas No 88/69, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #64 of 460 Hotels in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palais Namaskar 5*
Number of rooms: 41
Official Description (provided by the hotel):
More than a hotel, Palais Namaskar, nestled in the heart of a magnificent park of more than 5 hectares, is a real destination. Between the Atlas Mountains and the mysterious Djebilet hills, the hotel offers its guests a space and unlimited freedom for unforgettable experiences. ... more   less 
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