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“Even the Professional Website Photos Understate the Beauty of Namaskar” 5 of 5 stars
Review of Palais Namaskar

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Palais Namaskar
5.0 of 5 Hotel   |   Route De Bab Atlas No 88/69, Marrakech 40000, Morocco   |  
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Ranked #75 of 464 Hotels in Marrakech
New York City, New York
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
123 helpful votes 123 helpful votes
“Even the Professional Website Photos Understate the Beauty of Namaskar”
5 of 5 stars Reviewed June 5, 2013

This was my fourth trip to Marrakech and our third together. We fly in from New York so like to spend a few nights in the Palmeraie to rest and relax before tackling the city. Because my daughter was joining us we wanted to try a hotel in the Palmeraie with large rooms, but form the website photos I was a bit apprehensive about what seemed to be the cold, stark formality of the design. With only the smallest exceptions, the hotel vastly exceeded our expectations.

First, the grounds are vast and much more beautiful and varied than the website photos. There are paths throughout with seemingly every twist and turn revealing an array of exotic trees, flowers and other plantings. You can easily lose yourself in a half hour walk or longer. The landscape architect clearly had an objective of surprise along the paths; of anything, the "water features" were overcome by the beauty of the plantings.

The review preceding this one complained of the service. We are mystified. Our experience was the opposite -- a gracious and always available staff helped at every turn. I wanted a SIM card for my iPhone and they sent someone quickly to find one in town; I brought the wrong charger for my camera and they rapidly dispatched someone to find just the right one. Room service was prompt; and we wanted to enjoy a fire in the fireplace and each day they sent someone with olive wood for a fragrant fire.

The roof top bar, a feature at a number of hotels in the area, was comfortable, beautiful and the bartender was always responsive.

The dining room is much prettier than the photos, and the seating is extremely comfortable. As someone easily bothered by the discordant music in American hotel lobbies and restaurants, I found the mix prepared for the hotel by their resident "DJs" to be a very pleasant version of Moroccan and house music. We liked it enough to request CDs to take home with us and presto - they had one for us.

We can't comment on the regular rooms or pool suites since we were fortunate to be upgraded to a pool villa, which was very large and extremely comfortable. It did however lead to our singular grievance -- which is purely a matter of personal taste -- its is very contemporary and not at all to our liking, but others may love the look. Many of the newer luxury hotels stay with a more Moroccan look, and though we would have welcome a contemporary version, the Namaksar furnishings were, to us, a bit too stark and on the "Danish modern" side of the design spectrum. Because we were moving on to Maison Arabe, which is a riad of impeccable and elegant Moroccan design, this didn't bother us, but for the one time visitor seeking a local look, Namaskar isn't that type of look.

Some have complained about the pricing -- who wouldn't -- but every hotel on this level prices in a similar manner, and a longer stay might have led to wallet fatigue. And that also underscores the problem of staying in the Palmeraie -- you are a captive of the food at any of those hotels. And that leads to one thing Namaskar could do to make us want to return and spend more time there -- provide a cost-free shuttle into the city. Otherwise, the $120 round trip in the hotel car makes dinner in the city a bothersome extravagance.

Apart from our quibbles, this is a superb property -- restful, tranquil, in beautiful surroundings with flawless and unfailingly courteous and helpful staff.

One other consideration -- we didn't use the large pool servicing the hotel guests because we have a private one, and the private ones are not heated. This is not rare in Palmeraie hotels, but it means that if you're there after a cloudy day or two, be ready for a brisk swim.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, June 14, 2013
Dear Guest,

We would like to sincerely thank you for taking time to note your warm impression on tripadvisor and I am glad that you enjoyed your stay in Palais Namaskar your comments mean a lot to us and we shared with great pleasure your feedback with our teams.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
We look forward to welcoming you back at Palais Namaskar in the near future.

Kind regards,
Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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274 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2013 via mobile

Amazing design and 5* design but service very slow. Overpriced service. Feels under staffed. I would recommend to go for a drink at sunset or Sunday brunch. You get to see the place but not worth staying at the hotel

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, June 14, 2013
Dear Guest,

I truly appreciate your feedback and the time you took to share your concerns.
Please know that corrective measures have been already implemented and it is our hope that you will give us the opportunity to better serve you in the future.
We look forward to welcoming you back at Palais Namaskar.

Kind regards,

Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 2, 2013 via mobile

I spent two night in may on business and have a new favourite hotel. The setting is gorgeous. The service amazing. The food spectacular and all in all exceptional. I will be back soon.

Nothing was too much for the amazing staff. It is truly an amazing hotel and i am so pleased i discovered it.

Stayed May 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, June 4, 2013
Dear Guest,

Thank you so much for your kind words. I was delighted that we met your expectations and that you enjoyed your stay at Palais Namaskar.

We are looking forward to welcome you in the near future.

Warm regards,
Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 2, 2013 via mobile

We stayed at this hotel for three nights in May. Our driver had a hard time finding it, as it is rather outside of the city center. But once you get there, what an experience. Impeccable service, a beautiful park, and rooms and suites that are styled with really good taste. We got upgraded to a Suite, and for the entire stay didn't feel any temptation to leave the hotel.we eventually did, with very friendly driver from the hotel, and a guide to visit the souks, but actually this is more the place if you just want to perfectly relax in a perfectly tranquil setting.

We had most of our food (which was nice, but a bit more choice would have been welcome) on the terrace of our suite, and took a dip in the jacuzzi just afterwards. We also tried the spa where we had several very nice treatments.

The only two downsides I could mention are 1) the main pool, which is a bit small and located right next to the hotel's restaurant, so lacks a bit of intimacy, and 2) the shopping recommendations we got from the concierge.

But we'd return any time.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, June 4, 2013
Dear Guest,

Thank you very much for your fantastic review. I was delighted that we met your expectations in so many ways during your stay.
We truly appreciate your impressions & comments and no effort will be spared to keep your trust in us. We can assure you that we will continue to do our utmost to ensure you always have a seamless stay.

We are looking forward to welcoming you again in the near future at Palais Namaskar.

Kind Regards,
Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 25, 2013

Do you also find that when one has to define luxury it is seldom, marbled reception areas or other gimmicks?

To me true luxury is space, such as the way it is in Palais Namaskar.

Here, you can go for walks in the garden again and again, and discover new plants and sights.
Here you can move about and feel you are almost all alone, but not lost.
Here you can hear the birds sing and sometimes the quiet sound of rakes handled by people that send you a smile when you pass.
Here you can eat on the lawn, or under an olive tree, or under an arch next to quietly running water.
Here there is enough space on the plate, that you can still feel good, when you have finished the meal.
Here, the staff gives you enough space to receive as little or as much attention as you wish.
But, most importantly here, there is space to find yourself.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, June 4, 2013
Dear Guest,

There are some places that are not easily described. Just as there are some experiences that are not easily compared The luxury Palais Namaskar Marrakech hotel is both.

We would like to sincerely thank you for taking time to note your warm impression on tripadvisor and I am glad that you enjoyed your stay in Palais Namaskar your comments mean a lot to us and we shared with great pleasure your feedback with our teams.

Please rest assured that it would be my personal pleasure to welcoming you again at Le Palais Namaskar in the near future.

Kind regards,

Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013

Stayed here for 5 days at the beginning of may 2013 and our stay was perfect. We have two small children and had the opportunity to leave them with grandparents for a while and were looking forward to a relaxing time. We stayed in a pool villa which was beautifully designed, peaceful and very private. The service was fantastic, quick and very polite! The rest of the hotel grounds were beautiful and I can very much recommend an aperitif on the roof top bar watching the sunset behind the Atlas Mountains. We will definitely be going back!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, May 15, 2013
Dear Guest,

We would like to sincerely thank you for taking time to note your impression with Palais Namaskar.
I truly appreciate your feedback and am also delighted to read that you & your family liked our product & services.
Please rest assured that it would be my personal pleasure to welcoming you at Le Palais Namaskar in the near future.

Kind Regards,
Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013 via mobile

The Palais Namaskar ist the most beautyful place ever! The symbiose of architecture, feng shui and nature plus a very friendly service has been an amazing experiance for us as a family! Luxury hotels and little kids can be kind of difficult together, but the marroceans love kids and families and this is the spirit without disturbing other guests. We had a great time and we recommend the 2bed pool villa - a heated pool, sourrounded by waterareas... incredibly nice!

at the evenings you have a great sunset, a view to the atlas mountain and you listen to frogs and lounge music. veryveryvery nice! enjoy!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Directeur général at Palais Namaskar, responded to this review, May 1, 2013
Dear Guest

Thank you very much for your comment on Tripadvisor regarding your recent stay at Palais Namaskar.
I was delighted to read your comments and I am glad that you had a wonderful time with us and that you were pleased with the services provided by our team.I will take great pleasure in sharing your compliments with all of them.
we look forward to welcoming you and your family back to Palais Namaskar.

Kind regards,
Laurent Branover
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palais Namaskar

Address: Route De Bab Atlas No 88/69, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #75 of 464 Hotels in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palais Namaskar 5*
Number of rooms: 41
Official Description (provided by the hotel):
More than a hotel, Palais Namaskar, nestled in the heart of a magnificent park of more than 5 hectares, is a real destination. Between the Atlas Mountains and the mysterious Djebilet hills, the hotel offers its guests a space and unlimited freedom for unforgettable experiences. ... more   less 
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