We stayed at this hotel for 3 nights over Easter, in a junior suite (complementary upgrade) - an enormous room with the biggest and most luxurious bathroom we have ever used and an outdoor jacuzzi.
First thing to point out: the Tripadvisor map is incorrect and the hotel is actually located to the north-east of Marrakech – google maps show the correct location.
Our room, as mentioned, was very spacious and beautifully appointed. No ants or smell or other problems; extremely comfortable bed.
The grounds are beautifully landscaped and the water features give the buildings a floating feel – very tranquil. Palace indeed.
The main pool (definitely heated!) located outside the restaurant is a good size (20-25 meters), clean and pleasant, with vast day-beds around the perimeter; it was hardly used when we were there (the hotel was full but villas have their own pools).
The food in the main restaurant is simply outstanding: it is true fine dining, and whilst the dinner menu is short, so are menus at some of the best restaurants around the world – of which this is one. Chef Antoine Perray, who was trained by Alain Ducasse, creates deceptively simple elegant dishes which are full of flavour and imagination. A Michelin star awaits, in our opinion (having eaten in quite a few "starred" restaurants), if and when the Michelin guide starts covering Morocco. The waiting staff – both French and Moroccan – are efficient, knowledgeable, courteous and engaging. A very professional operation.
Generally all hotel staff were very helpful, friendly and went out of their way to please guests. Our only minor criticism involves transfer arrangements, so do take time to clarify these, if relevant:
a) for airport transfers, it is not clear on the website whether these are included in room price (apparently they are included from junior suite up) and the price if not included
b) for activities, eg. golf and tennis, it was not clear in the information sent and even whilst talking to different members of concierge staff, how far the specific golf course / tennis courts were from the hotel, therefore how much time should be allowed to get there and the transfer cost, whether by taxi or hotel car.
But this is really a minor point and no doubt they will sort it out.
Overall a very pleasant and relaxing stay leaving us wanting to return to sunny Marrakech and to Palais Namascar.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your fantastic review. I was delighted that we met your expectations in so many ways during your stay.
I appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Please rest assured that it’s a pleasure for us to welcome you back at Palais Namaskar.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.