We are still guests at this hotel whilst I am writing this review and could not be more disappointed. It is not true (previous review and the hotel website) to say that all rooms have a private outdoor space and a jacuzzi. On arrival at this hotel we were shown to room 24 which has neither. After many excuses and a delay of 2 hours we were moved to a room with a jacuzzi (room 108) but our friends were not (room 107). Neither room is spacious and the hotel website photographs are misleading. If you do not have a private pool there is only one swimming pool that is heated for the other 30 rooms to share. It is tiny (one of the private villa pools). There are no toilet facilities available near it (because the villa to which is belongs is usually locked) and there is no-one providing any kind of service to it. (Drinks or food). The other pools are unheated and unusable.
There is one restaurant that is open and it is the same menu every night (the 'Winter menu'). With a choice of 4 starters and 4 main dishes (if you do not want fish) it is extremely limited. However the quality of food is very good but very expensive at over £30 per person for each course. The restaurant is supposed to be 'non smoking' but smoking is openly tolerated. Room service is extortionately expensive at nearly £30 for a caesar salad and more than £5 for a can of coke and £10 for a Kronenbourg beer from the minibar. The hotel is well away from any other restaurants so you are trapped and we feel resentful of the prices.
The hotel seems to run on a limited budget and this is apparent everywhere from the failure to heat the majority of the pools, to the 'limit of 2 teabags per person and 2 cubes of sugar' in the room. It also means that there are too few staff to provide services. Morning service to the room is still awaited at lunch time as I write this, and when we get back from dinner at 10.15pm they are just starting to do their 'turn down' service. Our friends waited until 11pm and gave up. The hotel is stylish (lots of marble walkways) but in the rain these are unusable as they are so slippery. A previous review said that transportation around the resort is free: it is essential but you have to wait a long time for it to arrive when it is raining. Another example of style over substance is the gym which has Murano chandaliers and a marble floor but we never once saw the advertised fitness trainer and it is impossible to exercise on a marble floor that is slippery! A previous review had talked about the ants in the bedroom, our room is clean but smells. The toilets smell badly and the whole room smells of smoke. I was truly amazed to read the other recent reviews of this hotel and felt compelled to share our disappointing experience. I would summarise by saying that this hotel has had a huge capital investment to create it and it is only 10 months old but it is full of teething problems and the service falls way below that expected of a five star hotel. If you are not booked into one of the private pool accommodations you will be disappointed.
- Official Description (provided by the hotel):
- More than a hotel, Palais Namaskar, nestled in the heart of a magnificent park of more than 5 hectares, is a real destination. Between the Atlas Mountains and the mysterious Djebilet hills, the hotel offers its guests a space and unlimited freedom for unforgettable experiences. ... more less
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