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“Amazing winter getaway” 5 of 5 stars
Review of Pullman Marrakech Palmeraie Resort and Spa

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Pullman Marrakech Palmeraie Resort and Spa
5.0 of 5 Hotel   |   Km 6 Route de Fes | BP 658 Gueliz, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #159 of 460 Hotels in Marrakech
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Amazing winter getaway”
5 of 5 stars Reviewed January 12, 2014

We have had the chance to spend a week during the first week of January 2014 in this fabulous resort which is an unspoilt paradise of stylish charm where you can really relax and enjoy being away from the maddening crowd.

Pullman Palmerie Spa and resort is away from the centre of Marrakech in an area called the Palmerie. If you want the most relaxing, spoiling time possible in the most stunning surroundings imaginable, with Marrakech and the Atlas Mountains nearby, then look no further.

It was one of the best spa resorts we have experienced so far. A sensational setting,stunning accommodation and wonderful staff. Everything was so perfect during our stay. The deluxe suite was amazing, very well designed and comfortable.

This exceptional spa resort is built in a traditional Moroccan style with beautifully landscaped lush lavender gardens, fountains, pools and water features. At night the lanterns create a magical atmosphere. Service could not have been more attentive and helpful from start to finish. There is a fully equipped gym, tennis court, kids zone and of course a spa. We left our daughter at the Kids Zone which was free and well equipped to keep the children entertained and she thoroughly enjoyed her visits there as the staff were so attentive and child friendly. The kid’s zone also had some friendly animals and birds especially a pair of peacocks, a donkey named Chocolate, hens and few others.

The location is about 20 to 30 minutes drive from the city depending on the traffic but there are regular free shuttles into town several times a day.

The staff were all, without exception, attentive, helpful, charming, friendly, highly efficient and we were treated extremely well.

The Wi-Fi at Pullmans was free and worked seamlessly and quickly everywhere we went around the substantial grounds with our gadgets.

Although we had only opted for Bed and Breakfast, we tried the buffet dinner and the quality of food and service were excellent at all times.

It was such a relaxing time enjoying the sun, amazing smell of flowers especially the long stretches of lavender gardens, water fountains ,luxury spa etc....We will certainly come back here very soon. Amazing experience sitting on the luxury poolside loungers and gazing at the star studded clear sky after a very long time.

This is a unique venue and I will remember my stay for a very long time. Overall, a stunning place in a beautiful country. Extremely highly recommended. Make this your base for a trip to relax and unwind at magical Marrakech!

Room Tip: Go for the deluxe suite .
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, January 27, 2014
Dear Madame,
“Magical Marrakech and a fabulous resort” , I’m really touched to read your words. I couldn’t have done better to describe the resort with such precise words dealing with every aspect objectively while reflecting how great you felt during your stay. It means a lot to us and I assure you that your comment encourages us to be even more attentive, efficient and helpful.
As you have noticed the resort has a sensational setting as it has been recently completely renovated by one of the most well known designers who was anxious to render the landscape beautiful and serene.
I’m glad to know your child enjoyed her time at the Kids Zone. Indeed, children are in good hands and are well taken care of by our professional team who offer them different activities for all ages.
We will be more than delighted to welcome you again in Pullman Marrakech where I’m sure your child would love to meet Chocolat again.

Aladin Saleh
General Manager
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1,145 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 10, 2014

We spent 4 days at this hotel. Reception staff very pleasant and helpful. Our room was ok, clean and we were pleased to be able to make tea/ coffee. Pretty unhappy to find cockroach though, but thankfully hubby despatched it with a shoe! We were on ground floor so maybe its not unusual.we ate in Le Ryad one night, very good but we were only diners that night and it was expensive, so we used buffet for all our other meals which was fine. All staff seemed nice and nothing appeared too much trouble for them. Have to say the gardens were lovely and if you like butterflies, check out the lavendar bushes as there were hundreds of butterflies of all different types. The free shuttle bus was good and dropped us fairly centrally in the city. Nice hotel for a short break. Not enamoured with Marrakech though, hated the way lame horses and donkeys were used but above all the constant pestering in the streets. Was glad to leave in the end.

Room Tip: Ask for room that is not on ground floor!
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, January 27, 2014
Dear Madame,
I would like to thank you for your comment. I’m sorry about the inconvenience. I remember very well this incident as it was reported to our guest relations and shared with the management.
As you have already mentioned strolling in the gardens is such an exceptional feeling . Our vast olive plantations allow people to savor moments of tranquility and pure pleasure.
We hope to see you again.

Aladin Saleh
General Manager
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Cannes, France
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 8, 2014

The hotel is situated quite far from marrakech in a completely isolated area. Before booking, make sure you are ready to spend about 10€ to get to the city center every time and sometimes even more to get back (free shuttle from the hotel at some fixed hours)..
Rooms are rahter small and not very clean what is completely inacceptable for a 5***** property.
In fact it is more like a 4 stars according to Europeans/US stardards.
Special remark goes to food. It is totally overpriced - 9€ for a hamburger taken at a bar quality of which will make you long for a simple fast food restaurant. Drinks are also pricey as well as breakfasts.
To sum things up - good facilities, but badly managed and definetely is far from being a good value for money.

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, January 12, 2014
Dear Eugene,
Thank you for your recent visit, and for taking the time to share with us your impressions. Indeed, Pullman Marrakech is about 15 min away from a humdrum city center; it nestled in the heart of famous Palmeraie – probably the most beautiful and tranquil area of Marrakech.
We offer numerous dining options suitable for different budgets, and I must agree with you that buying each meal separately would be the most expensive one. I only wish you had shared with me your concerns while staying in hotel and we could select for you a better money/value meal plan. However, we aiming to provide the best quality while making sure our prices to be in good balance with other 5 stars resorts in the area.
I understand that in vacation you don't want to depend on schedules, unfortunately our shuttle bus only makes 15 daily trips, with timing adjusted to the best convenience of our guests.
If you decide to visit Marrakech once again it will be my pleasure to personally handle your booking and make sure you will get the full advantage of staying at Pullman Marrakech as our repeated Guest!

Aladin Saleh
General Manager
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Helensburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

We have just arrived home from the most relaxed stay at the Pullman resort. Service was excellent, staff extremely helpful, rooms very clean, brilliant experience at the spa, poolside well serviced and pool bar menu adequate for day time dining The shuttle bus is regular and drops clients in town. We stayed- room only, giving us the option of the many different restaurants available. The buffet was very average as was the food in Le Ryad restaurant but the staff remained pleasant and very helpful at all times. Prior to going, I wanted to organise the New Year dinner and ensure my children were in an adjoining room- Mr El- Mehdi Oussafaj (reservations manager) was extremely helpful . Overall -excellent service and stay.Gilly Barclay.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, January 27, 2014
Dear Mrs. Barclay,
It was a real honor having you among us and hearing that you had “the most relaxed stay” and enjoyed our “excellent service” and to know that our team has contributed in making your stay an unforgettable one. We constantly try to offer our dear guests a personalized service and a comfortable stay.
I appreciate your words regarding “Mehdi” our reservation agent. I am conscious that it’s not an easy task for him to satisfy all needs with different guest expectations especially during our high occupancy periods. This young man is doing his best and I am certain he will be proud to read your comment.
I’m glad to hear that you had the privilege of rediscovering tranquility in our Fit & Spa. Whether using our soothing massage treatments or simply using the hammam the feeling of well-being is indescribable.
Thank you for having chosen Pullman Marrakech as your destination and we hope to see you again in your coming vacation.

Aladin Saleh
General Manager
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Brussels, Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

We're a family of four with two small kids (age 1 and 3). The Pullman Resort and Spa was the perfect place for us. Apart from all the staff being absolutely the most fantastic people and the facilities being great in all accounts, the KIDS CLUB made the difference for us. Our 3 year old son - being one of the youngest in the CLUB and only speaking English and Danish - had the time of his life. He was so happy there and wanted to go every day to be with Lachen and all the other extremely nice and competent people. We will for sure be back one day and can only recommend this to everyone, with or without kids.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, January 27, 2014
Dear Guests,
I’m sincerely touched knowing that Pullman Marrakech was the ‘perfect place’ for the whole family especially your children. Indeed our Kids Club team is a professional one that works sincerely to make children happy and bring back home some nice memories. I will share your encouraging words with the team members, not to mention Lahcen, as I’m sure they will be very proud reading your review.
Thank you for recommending our hotel. We are looking forward to seeing you again for another unforgettable stay.

Aladin Saleh
General Manager
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London
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 2, 2014 via mobile

Slightly disappointed. Went for the all inclusive deal thinking as it's a "5" star hotel we wouldn't have much to lose but buffet food was average and room turned out to be small and basic and a good cold walk to the restaurant especially on a called December evening. I wouldn't go back...

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, January 31, 2014
Dear Guest,
Please accept my apologies for the slight disappointment regarding the hotel. I am sorry that our performance was not good enough and didn’t meet your expectations, I equally understand that spending a short vacation in that cold rainy weather might not be very pleasant. I would really appreciate if you write to me directly on my hotel email address to share with me more details. We are not a hotel with 0 faults but we are working hard on improving our quality of service.
Thank you for choosing the Pullman.
Aladin Saleh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
1 review
5 of 5 stars Reviewed January 2, 2014

We stayed at the pullman for seven nights in late Noovember. The hotel exceeded our expectations. On arrival we were shown to comfortable seating and greated with a soft drink whilst checking in. All aspects of our stay was of the highest standards. From the most senior to the staff were always professional, responding to our requests curtiously and with a genuine smile. it was clear that the Pullman was a happy place to work. The venue was a little isolated but the regular shuttle bus was very good. The rooms are small but very nice...the mini bar was well stocked and bottles of water was provided daily free of charge. The restuarants provide a wonderful selection of high quality food and wines at a very reasonable cost for 5 star hotel. The grounds beautifully landscaped adding to the experience and pool area is furnished with an ample number and choice of sunlongers

Marrakech is well worth a second visit and this hotel would be top of our list as a base

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, January 27, 2014
Dear Diana,
You are always welcome at Pullman Marrakech where you will feel as a second home to you thanks to our staff’s friendliness and cordial service.
One of the advantages of being slightly away from the center is admiring nature with our astounding 17-hectare olive plantation the resort is built in. But there’s also the shuttle, as you have mentioned, that will drive you to the center in no time.
Thank you for having us on top of your list and sharing your remarkable experience on tripadvisor. Your comments are of great help to our other readers and is of significant guidance to them.

Aladin Saleh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Marrakech Palmeraie Resort and Spa

Address: Km 6 Route de Fes | BP 658 Gueliz, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #159 of 460 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Marrakech Palmeraie Resort and Spa 5*
Number of rooms: 252
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