For those looking for a tranquil stay at a 5* resort in Marrakech, the Pullman may be one to consider, for the following reasons:
1.The grounds of the hotel are simply beautiful. It is a tranquil evergreen paradise,
2.The spa, whilst not dissimilar in price to a London based spa, should not discourage you from taking a look around. Where it lacks in size and selection, it makes up for in its tranquil surroundings, effortlessly sheek interior and warm, attentive staff.
3.Breakfast, lunch and dinner are served in the main dining hall, which facilities a cozy outside seating area. The selection of inter-continental cuisines will not leave you disappointed. Word of advice however, unless you plan on being out of the hotel for the daytime/evening, given the location and limited choice elsewhere within the hotel, strongly consider half board/full board as a pay as go attitude may leave your wallet feather light.
4.The staff overall are attentive and very helpful, however, for those English speaking travelers a word of caution: A little French will go a long way.
5.Two individuals worth mentioning a) the hotel director, Alladeen who was humble and welcoming at every available opportunity. The hotel, it would appear, is in very capable hands; and b) Hajiba, who during my stay was on hand at any given time during breakfast and lunch to serve with nothing less than a smile. No request was too large or small. Despite the language barrier, she was attentive, funny and represented the epitome of 5* service. Elegant and poised, efficient and warm. A young lady who I would hope has a very promising career in the industry. The managerial staff will do well to invest in this young woman by contributing toward an English speaking course.
6.The location is perfect for any person wanting a city break with tranquil surroundings. It’s an ideal location for anyone wanting some ‘time out’. A 25 minute drive from the airport and fairly close to the main town it’s easily accessible.
As with any establishment, however, there is always room for improvement:
1.The rooms, though clean, could do with a lick of paint. Having regard for their size and the facilities, they do not reflect 5* rooms. A refurbishment should be considered.
2.Given this is a 5* resort with international clientele, I would expect the level of English speaking staff to be greater with at least an intermediate standard. Whilst, helpful for guests to brush up on a little French, a guest should be made to feel comfortable during their stay. The language barrier may be a little frustrating for some. The hotel should invest in English speaking courses for thier employees. It would be beneficial all round.
3.Managerial staff, notably the female staff in the main restaurant serving breakfast and lunch, may do well to undertake some training in client relations. Their manner and tone-simply unacceptable.
4.The hotel provides a free shuttle bus service to a central part of town but taxi’s are required from thereon to the main square and the last return time is 9pm. A new drop off point near to the main square would be better and a later return time should be added. 9pm is far too early.
5.The sun loungers around the pool could do with a clean up with many needing replacing.
6.Bar Amika and the pool side bar have limited choice of food and the prices are hefty, hence half board/full board is the more sensible option. Service is very slow.
7. That said, despite the array of selection at breakfast and lunch, soya milk/lactose free milk were surprisingly not available for tea/cereal. A 5* hotel should keep these supplies for lactose intolerant guests.
8. Night time entertainment or an on site cinema should be a consideration as there is little by way of things to do in the evening if you are staying around the hotel.
Hopefully you have found this helpful.
Jasmine (Room 239 28 Sept-2nd Oct 2013)
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