We stayed here with some friends early May! Whilst the hotel is pleasant with nice surroundings, the service at reception was not welcoming. On arrival we were not informed of anything much apart from what time breakfast was. We did not speak french and I think this would have helped, as the staff did not seem very helpful to us English. We were shown to our room by a porter. I had read previous reviews about bad smells in bedrooms, and couldnt believe that we had been put in that very same room, we complained and we were shown another room which smelt even worse, the next day we were given a room without a sewage smell. As we were only staying for 3 days this was a bit of a perlava, but it didnt spoil our holiday. But be aware of this as it would appear that several rooms have this problem. Our friends rooms were fine. Rooms are small, but clean with all the necessary amenities and good showers. The food was good, and we were glad we booked half board. The hotel is a good 20 mins from the Medina's and as previous folk have said there is a free transfer bus, but you need to book it early as seats go fast, I think they could do with two of these. They also returned quite early to the hotel so we didnt get to see the Medina's at night, getting a cab for 6 of us was a bit expensive and a difficulty, so we didnt do it. All in all a good stay here at the Pullman, but I think I would stay at a Riad next time. Also I think had we spoken French we would have been offered better customer service, as those that did appeared to. And yes get your sunbeds early as this is a problem around the pool!! We decided to book a tour of the Medinas (£25pp) which was good and worth the money! Included transfer to and from the hotel and a whole morning visiting the Palaces, gardens and Medina with a tour guide, unfortunately no food included which would have been a nice touch, but glad we did it. (booked through tour operator not the hotel). Booked this holiday through Travel Zoo and got a good deal, so I would say that this was good value for money.
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