Stayed at the hotel for 4 nights. The check-in was well organised. The room was an ok size, and we had fresh water Nd snacks on our arrival.
The room was "cleaned" daily, not fresh bed sheets everyday which was a little disappointing giving its meant to b 5*. The room defo needed a lick if paint as the walls were full of marks. My husband got locked in the bathroom due to extremely stiff lock, if I wasn't there then no way could he of got out. The shower was lovely, nice and powerful. Clean towels provided everyday :-). Unfortunately one day we weren't given loo roll and I rang reception to ask, and they told me to go out of my room and look for the room cleaner. I couldn't not find her and tried for 15 mins to contact reception again with no luck. Eventually we got some 3hours later.
We ate in the main restaurant one night, and found we didn't get value for money... We stuck to mcdonalds and KFC in the centre :-).
The shuttle bus provided was good but you need to book the day before to ensure you get a place.
On our last day we had room keeper knocking at 9.00 to clean the room which woke us up as we Didnt have to check out til 12. We went for breakfast at 9:30 and returned at 11 to another knock on the door. ATLEAST WAIT TIL WE HAVE LEFT!!
On a positive note the breakfast was very nice and the surroundings are beautiful. I would definitely recommend the spa. Very nice staff and amazing treatments. The hotel is peaceful and just nice to unwind and relax.
The staff were all lovely, just very hard to communicate with some as they spoke little English. I would recommend this hotel but don't expect 5* service. To look at the hotel is 5*, but service is not I'd give it 3/4*
And just to b aware we found marrackech quite expensive, not alot of difference to here in London!
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