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“You will regret not booking!” 5 of 5 stars
Review of Pullman Marrakech Palmeraie Resort and Spa

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Pullman Marrakech Palmeraie Resort and Spa
5.0 of 5 Hotel   |   Km 6 Route de Fes | BP 658 Gueliz, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #158 of 465 Hotels in Marrakech
Hawkhurst, United Kingdom
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 38 cities Reviews in 38 cities
70 helpful votes 70 helpful votes
“You will regret not booking!”
5 of 5 stars Reviewed February 18, 2013

We spent 4 nights at the Pullman Palmeraie and this was our first trip to Morocco. This is a trip which we will never forget. Quite apart from Marrakech being a great place, full of surprises, colour, the hotel was the cherry on the icing on the cake. Friendly staff couldn't do enough to assist, great variety of food and restaurants, extreme cleanliness, attention to details, manicured gardens. Do you want me to go on? ok., The pool is fantastic (hang on to the rail when you go in, it's slippery!), the lounging facilities are second to none (bigger than a king size bed), always more towels on hand, lovely toiletries in the bathroom and the spa MUST be tried (hammam and massage not to be missed). The Ryad restaurant serves delightful dishes and the waitress there is a real sweetheart! The larger restaurant has a buffet for breakfast, lunch and dinner serving a variety of local food, gorgeous fruits and cakes and you can always have the chef cook up something special. I can't wait to go back again and I can't speak highly enough of this hotel. Well done staff and management - I'm a demanding traveller (in the travel trade!) - for a fantastic holiday.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, February 20, 2013
Dear guest,

We are deeply humbled by your wonderful review! It is with great pleasure to read how much you enjoyed the quality of accommodation, food and service here at the Pullman Marrakech Palmeraie Resort & Spa and we certainly are looking forward to your next stay with us!

Sincerely,
Jalil Chebihi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,237 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

We spent 4 nights at this hotel and I can't say it differently: this is an excellent hotel.
The rooms are spacious, the food was tasty and the service is 5 stars. The staff was very kind and helpful. On our second night, we couldn't get the coffee machine to work and it took them less than 2 minutes to come to our room and replace it upon our call to the reception.
The pool and the view are awesome. Thanks to everyone who made our stay and enjoyable experience and hope they keep up the standard.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, February 13, 2013
Dear Guest,

We are deeply humbled by your wonderful review; your kind words about our staff have been much appreciated.

We look forward to your next stay with us!

Sincerely,
Jalil Chebihi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 4, 2013

Booked this hotel as a package holiday offer. Really not our usual thing, but we found it really good, clean and the staff are extremely kind and helpful. When we wanted to book excursions and hamnam, even thought these were not hotel recommendation (but found on TripAdvisor), we gave the receptionist the details and she took the time to make the call for us. This hotel is like a piece of heaven after all day spent I the hassle of the Medina. Even the food is excellent.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, February 7, 2013
Dear Guest,

Many thanks for your generous comments. I am delighted to hear that your stay at our hotel was a success.

I sincerely hope to have an opportunity to welcome you back to The Pullman Marrakech Palmeraie Resort & Spa in the very near future.

Best regards,
Jalil Chebihi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2013

I stayed in the Pullman hotel for 3 days in January. The hotel is very luxurious and has everything you would need to make your stay as pleasant as possible. The rooms are quite small but very well equip with TV mini bar and a really nice walk in shower. The free WI FI was a big bonus. A couple of bits that would have made our stay excellent would have been more regular shuttle buses from the hotel into Marrakesh as they are at quite random times and they last one is at 8pm, and then also be careful of the maids as whist we were there my boyfriend had a £50 note stolen out of his wallet whilst in the room.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, February 13, 2013
Dear Guest,

Thank you for sharing your feedback on Tripadvisor following your recent visit at The Pullman Marrakech Palmeraie Resort & Spa. We hope that you had a pleasant return journey.

We appreciate the time you took to provide us with your generous thoughts and comments, and thank you for the very nice pictures.

However I am very surprised by your comment about the stolen note, and would like to know if you reported the incident to the front desk.. ? We are taking very seriously your comments and claims. Please let me have the details on this email adress : H3000-QM@accor.com, so that we can investigate the matter properly.

Sincerely,
Jalil Chebihi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 1, 2013

I have recently stayed at the pullman hotel for 7 nights last month and this is my first review. The hotel is beautiful, it is very posh and modern, and the deco is fab, it has free wifi in every room as well which is a great thing, staff are excellent and helpful. They also run a free shuttle service from the hotel to the centre place 16 November, where nearby are all your markets, soux de square, jema al fina.

The food was excellent they had so much to choose from, we always were there for breakfast, they had fresh fruit, yogurts, pancakes etc, we only eat an evening meal twice as most of the time we were on excursions, but the evening meals were lovely aswell they had veg, meat, rice etc, the mint tea was very popular, make sure you try the mint tea. All the staff in the restaurant were very helpful as well


Thank you to the staff for the excellent service,definitely would come again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for writing such a generous review following your recent stay at the Pullman Marrakech Palmeraie Resort & Spa. I am sincerely honored you chose our hotel on your last visit to Marrakesh.

Thank you again for your review, and am very much looking forward to welcoming you back to our resort.

Best regards,
Jalil Chebihi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 25, 2013

I booked 3 nights at the Pullman Marrakech through Secret Escapes and was seriously impressed by this resort. It is about a 15 min drive outside of central Marrakech in the desert so is a welcome respite from the madness of the city. The staff could not have been more friendly and helpful. They run a free shuttle service to and from the city and no request was too much for them. The room was lovely and I wanted to take the bed and duvet home with me as they were so comfortable! The pool area is beautiful and I would happily have stayed there for many more days. I would certainly recommend this as a great place to go for a recharge from work.

Room Tip: Some rooms are a 3-5 min walk from the restaurant/pool/reception but they have golf carts to drive y...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, February 7, 2013
Dear Guest

Your feedback regarding your stay at the Pullman Marrakech Palmeraie Resort & Spa is truly humbling.

We appreciate the time you took to provide your generous thoughts and comments and we look forward to providing you exceptional service the next time to you visit!

See you soon!
Jalil Chebihi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

We leave tomorrow after 3 days of genuine 5 star bliss. So peaceful at this time of the year, we have been very lucky with the weather.
We have travelled all around the world and even lived in Dubai for 15 years so not novices. This resort is superb in every way, not too far from the airport and all the excursion operators pick up from the hotel which has its own free shuttle into town.
The room is excellent, superbly furnished, with powerful and steaming showers. Food also has been very good in all of the restaurants and in the bar. Staff are attentive, polite and courteous at all times.
All the negative comments posted previously are so untrue.
Thank you so much as Clint Eastwood says "we'll be back"

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanMarrakech, General Manager at Pullman Marrakech Palmeraie Resort and Spa, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for posting this positive review following your stay at the Pullman Marrakech Palmeraie Resort & Spa. We are thrilled to read that you have enjoyed our hotel and the services offered to our guests

My team and I are looking forward to welcoming you back in the nearest future!

Sincerely,
Jalil Chebihi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Marrakech Palmeraie Resort and Spa

Address: Km 6 Route de Fes | BP 658 Gueliz, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #158 of 465 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Marrakech Palmeraie Resort and Spa 5*
Number of rooms: 252
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