Came here to stay for a week in a private room with ensuite. Was welcomed by Mohammed in the most charming manner, served us mint tea whilst waiting for us to relax first before asking for payment. He asked for payment in euros but I only had dirhams with me so he said that was okay too. He didn't had change for me at that time and said that he will give me the remainder the next morning. As I will be staying here for a week, I agreed as there seemed to be no rush in getting that money back (the amount is quite significant to us). He led us to the room which was right next to the staircase. First thoughts were that the room was nice and cosy, with simplistic decor but nevertheless worth the money. However, we soon realised it was totally the opposite. The attached bathroom had an awful sewerage smell that stinks up both the bathroom and the bedroom throughout the whole stay. Even by opening up the windows and closing the toilet seat lid made no difference. It was the exact same smell as the drains in the streets. We were so thankful that we had booked a desert trip which saved us a couple of nights from the horrible stench.
We told Mohammed the night before that we were going to the desert and he looked disappointed. Then he proceeded to state that we MUST put all our belongings into the luggage room whilst we are in the desert. I insisted that we had too many items to be fitted in our luggage bags (as we were backpacking) and it will be better for us if we were to just leave it in the room. He ignored my comment and stated that the cleaners have to clean the room every 2 days (which was a lie because they did not clean my room throughout my stay). I gave in and after several attempts, managed to fit my belongings into my backpacks and a few plastic bags hoping there are no opportunists thieves around as there are no locks in the luggage room. When I arrived back from the desert trip, I was stopped while walking up the stairs and was told that we were to sit in the lounge area as there was SOMEONE ELSE staying in my room. The staff told me to hold on while they sort this out with Mohammed. I was not surprised at all at this treatment but still disappointed, I have already paid for the nights in the hostels and not only do I deserve to leave my luggage in my room but that there should be NO ONE ELSE staying in my room during the stay. Clearly they are trying to leech every penny off you.
Fortunately, the staff came back to me and said that there was no one staying in my room at the moment, which kept my cool. As I entered my room, my soap and shampoo along with my toothpaste and other small items were disposed off, which suggests that clearly there was someone else using this room and they had to dispose evidence that this room was rightfully mine until the end of my stay. The host should really try to be more of what he is in the outside than the inside.
Not forgetting the money owed to me, I asked Mohammed again whether he has it or not. His initial reaction was that he thought he has already gave it back to me, which is such an unbelievable act as firstly he did not seemed generally surprised and secondly no host would forget that they owe their guest money. He even "forgotten" the sum of money owed and had to use a calculator to recalculate. He assured me that he will return me the money at the end of the day (as I had asked him in the morning). However, he was nowhere to be found at night, and as this was the last night I was starting to feel frustrated. The next morning (day of checkout) I had requested for him again and the staff told me he was out, though I'm pretty sure I heard him behind the curtains in the lounge area. Nevertheless I told the staff that Mohammed still owed me money and that I will be back in the afternoon to collect my baggage and expect that he will be there. True enough, he was there when I was back but this time it was the true side of him showing. He came up to me with no greeting at all, threw a 200 dirham note on the table and said he has no change and demanded whether I had change. Luckily I had enough change and gave it to him, where he just took it and left without saying goodbye. Fortunately I had the change to give him, or else he may have just taken the chance to say that he had no change and left with the 200 dirham note.
Honestly, I felt really welcomed on the first night, really looking forward to my stay in this place. But everything went downhill from there, which urged me to write my first review as it frustrates me a lot.
HOWEVER, there are two good things about this place. Firstly there is a washing machine which is free of charge to be used. Secondly, one of the staff in this hostel is genuinely friendly and nice. Although his English vocabulary is limited, he always smiles to us and that is why I love Morocco so much!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.