We arrived on the 18th august with bookings from ebookers for 3 rooms. Unfortunately ebookers could not honour our reservation although we had paid for 3 rooms for 4 nights. We spent 6 hours on the phone attempting to resolve the issue with amazing assistance from mr El Hajji and his staff. They ensured that we were comfortable and able to use their facilities to find new and suitable accommodation. We are very grateful and would be very happy to stay at the Opera on our return - although will never use ebookers again.
Many thanks to the lovely staff at the Opera Plaza!!
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