We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic staff!” 5 of 5 stars
Review of Opera Plaza Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Opera Plaza Hotel to your Saves list
Opera Plaza Hotel
4.0 of 5 Hotel   |   Angle Avenue Mohammed VI et Avenue Hassan II, Marrakech, Morocco   |  
Hotel amenities
Ranked #246 of 464 Hotels in Marrakech
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Fantastic staff!”
5 of 5 stars Reviewed August 25, 2014

We arrived on the 18th august with bookings from ebookers for 3 rooms. Unfortunately ebookers could not honour our reservation although we had paid for 3 rooms for 4 nights. We spent 6 hours on the phone attempting to resolve the issue with amazing assistance from mr El Hajji and his staff. They ensured that we were comfortable and able to use their facilities to find new and suitable accommodation. We are very grateful and would be very happy to stay at the Opera on our return - although will never use ebookers again.
Many thanks to the lovely staff at the Opera Plaza!!

Stayed August 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

368 reviews from our community

Traveler rating
    134
    148
    46
    20
    20
See reviews for
55
154
16
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 19, 2014 via mobile

A lovely hotel clean with fantastic service. Good clean pool with pool bar n music. Expect to pay a lot for food and drink compared to local shops and restaurants.( Abit of a rip of ) never ate/drank at restaurants for this reason. Half board was a decent breakfast and dinner was a little repetitive although good for what we paid. Deserts were lush!!!! Dont read the bad reviews and sneak in ur drinks if u can or u will be paying about 30 for a bottle of water that is 9 in the shop, 50 for a small coke that is 9dirhams for a large bottle in the shop. Spa was good but had a much better experience in turkey. Two girls stayed, hotel entertainment was non existent, I would recommend the hotel club plays english music!!! Overall A really modern and beautiful hotel, we had a very relaxing stay! After staying a week in a riadh in the old town before coming here I would definitely recommend venturing out into the local area and old town for abit more culture and experience of Marrakech, hotels location is very touristy. If i was to return to Marrakech i would defo stay here again but possibly for a shorter city break.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2014

This hotel is beautiful. Really lovely pool area and rooms better than expected. The staff are friendly and helpful. the biggest let down is that you cannot bring any food or drinks into the hotel. the water is £3.50 a bottle and the soft drinks £3.50-£4. I understand that this is a policy at many a hotel for the pool or bar area but to include in the rooms is unreasonable. The food at the pool bar is average at best. The meals in the international restaurant as included with half board again were average. A little more attention to detail and you would not mind paying those prices. Disappointing.

Room Tip: Pool view rooms are lovely, the alternative is a neighbouring hotel or a road.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 7, 2014

My family and I stayed during our vacation to Marrakech at Opera Plaza Hotel. The hotel is well located at Mohamed VI main road an beside the Marrakech main rail station. The rooms and food were acceptable. The staff were friendly and the hotel has different outlets. They organized tours to areas around Marrakech but you have to reserve a place in advance.

Room Tip: We may select the pool side rooms.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 5, 2014

Overall the hotel was very good but a few things stopped us from giving it a 5
Water - they charge you 45 dhs for a large bottle when you can go 50 meters down the road and buy it for 8 dhs. I understand that hotels charge more but I found this to be profiteering the temperature is 40 + and you need to drink.
The doorman/security - when you walk to the door the try and spot if you are bringing any water into the hotel and then try to take it of you. If the water was cheaper in the hotel you would not bother buying elsewhere.
Security - though it did not happen to us I did speak to people who had things stolen from their rooms. One girl had an expensive pair of glasses stolen. If the security guard spent more time looking at the staff and less on the visitors maybe the hotel would get better reviews.

The good things

The breakfast was great and the staff always happy to help
The pool area was fantastic
The pool attendant was always happy and made things easy
The air con in the room was excellent on the first night we had to turn it down it was too cold.
The pool bar was good and the staff excellent
The wifi was free and worked most of the time. A lot of people give a bad review about the wifi but the hotel is in North Africa not central London
The hotel cleanliness was excellent all over hotels in the UK could learn from this place.
A very relaxed atmosphere throughout

A few tips for marrakech

Taxi's are very cheap
Not everyone will rip you off
Eating out is very cheap £20 max for 2 including drinks
Don't forget the tourist tax when you leave
Brush up on your french
Not many places serve alcohol
Try the strawberry juice drinks great on a hot day
Watch out for the henna ladies in the square they are very pushy


Stayed August 2014, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 5, 2014

We have just returned from a 4-night stay at the Opera Plaza Hotel in Marrakech. On the whole, we would have to say that this property provided a bit of a welcome break from the hassles of the city of Marrakech; however, there were still a couple of issues that we felt ought to be brought to light.

The most prevalent being the fact that the bar and restaurant staff will definitely rip you off when it comes to their wine list. On a couple of occasions, we were advised that our original choice of wine was not available; we were then offered an alternative choice which we thought would have been at the same price as our original choice; however, this was not the case. In fact, on one occasion, the wine was 70 MAD more expensive and we went from a bottle of French wine to a more expensive Moroccan wine (how on earth did they come to this equation?!). We found that French bottles of wine were regularly swapped by domestic Moroccan brands, which in turn, meant that we were being ripped off and the hotel was extorting an even larger profit. If such a practice were to transpire in the UK, Trading Standards would definitely take legal action against such an establishment.

Alas, this is the general way of things in Marrakech! It is extremely tiring having to remain on your guard constantly when all of the locals view you as a gullible meal ticket and are ready to rip you off in some ingenious way or other. BE WARNED ABOUT THIS AND VERY CAREFUL!

The swimming pool was definitely a relaxing oasis to escape to and the size of the room was large and comfortable.

We nearly always find that reception staff are the people to let a hotel down; however, The Opera Plaza was definitely an exception to this rule. There was one very pleasant young lady, in particular, who was very helpful and a real breath of fresh air to deal with.

We found the choice at breakfast to be somewhat lacking. There were very few choices of cold meats and the hot food only extended to eggs. The scrambled eggs on one morning were absolutely revolting and actually resembled more of a couscous consistency. All-in-all, if The Opera Plaza is aspiring to achieve a 4- or 5-star property equivalent, this needs to be looked at urgently.

If you do find yourself travelling to Marrakech, from what we were able to gather, it would seem that this particular hotel is definitely one of the best (if not the best!) choices in town. It isn't perfect, but it's definitely got so many positives going for it and we would generally recommend it to others.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgwater, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 3, 2014

The facilities were very good and the rooms and cleaning service was also good. The restaurant food was limited and not replenished quickly enough. The restaurant staff were generally polite and helpful as we're other staff members. The reception staff were an enigma - it seemed that helping the hotel residents was a chore and when engaged in conversation with them they would break off or allow interruptions which was very rude. We continually had to have our room cards recharged as they did not always work. The service around the pool was slow and we were repeatedly questioned about our room number when signing for drinks. On one occasion they said are you sure you are in the right hotel! Beware of hidden charges while at the hotel - there is a daily tax that everyone staying in hotels has to pay. The hotel trips are not all they say they are - your guides are not included in the cost of the trip and be prepared for other charges along the way. I would suggest you book your trips in the railway station close by at a reduced cost. The hotel did not detract from our holiday but I would certainly choose a different place to stay if visiting the city again.

Room Tip: We stayed in room 217 which is above the main entrance on the busy road - try and avoid this room.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Opera Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Opera Plaza Hotel

Address: Angle Avenue Mohammed VI et Avenue Hassan II, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool
Hotel Style:
Ranked #246 of 464 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Opera Plaza Hotel 4*
Number of rooms: 115
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, getaroom.com, Priceline, Despegar.com, HotelTravel.com, Travelocity, Odigeo and Tingo so you can book your Opera Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Opera Plaza Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.