We have just returned from a 4-night stay at the Opera Plaza Hotel in Marrakech. On the whole, we would have to say that this property provided a bit of a welcome break from the hassles of the city of Marrakech; however, there were still a couple of issues that we felt ought to be brought to light.
The most prevalent being the fact that the bar and restaurant staff will definitely rip you off when it comes to their wine list. On a couple of occasions, we were advised that our original choice of wine was not available; we were then offered an alternative choice which we thought would have been at the same price as our original choice; however, this was not the case. In fact, on one occasion, the wine was 70 MAD more expensive and we went from a bottle of French wine to a more expensive Moroccan wine (how on earth did they come to this equation?!). We found that French bottles of wine were regularly swapped by domestic Moroccan brands, which in turn, meant that we were being ripped off and the hotel was extorting an even larger profit. If such a practice were to transpire in the UK, Trading Standards would definitely take legal action against such an establishment.
Alas, this is the general way of things in Marrakech! It is extremely tiring having to remain on your guard constantly when all of the locals view you as a gullible meal ticket and are ready to rip you off in some ingenious way or other. BE WARNED ABOUT THIS AND VERY CAREFUL!
The swimming pool was definitely a relaxing oasis to escape to and the size of the room was large and comfortable.
We nearly always find that reception staff are the people to let a hotel down; however, The Opera Plaza was definitely an exception to this rule. There was one very pleasant young lady, in particular, who was very helpful and a real breath of fresh air to deal with.
We found the choice at breakfast to be somewhat lacking. There were very few choices of cold meats and the hot food only extended to eggs. The scrambled eggs on one morning were absolutely revolting and actually resembled more of a couscous consistency. All-in-all, if The Opera Plaza is aspiring to achieve a 4- or 5-star property equivalent, this needs to be looked at urgently.
If you do find yourself travelling to Marrakech, from what we were able to gather, it would seem that this particular hotel is definitely one of the best (if not the best!) choices in town. It isn't perfect, but it's definitely got so many positives going for it and we would generally recommend it to others.
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