The facilities were very good and the rooms and cleaning service was also good. The restaurant food was limited and not replenished quickly enough. The restaurant staff were generally polite and helpful as we're other staff members. The reception staff were an enigma - it seemed that helping the hotel residents was a chore and when engaged in conversation with them they would break off or allow interruptions which was very rude. We continually had to have our room cards recharged as they did not always work. The service around the pool was slow and we were repeatedly questioned about our room number when signing for drinks. On one occasion they said are you sure you are in the right hotel! Beware of hidden charges while at the hotel - there is a daily tax that everyone staying in hotels has to pay. The hotel trips are not all they say they are - your guides are not included in the cost of the trip and be prepared for other charges along the way. I would suggest you book your trips in the railway station close by at a reduced cost. The hotel did not detract from our holiday but I would certainly choose a different place to stay if visiting the city again.
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