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“Do not ignore the negative reviews if you want balanced feedback” 2 of 5 stars
Review of Opera Plaza Hotel

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Opera Plaza Hotel
4.0 of 5 Hotel   |   Angle Avenue Mohammed VI et Avenue Hassan II, Marrakech, Morocco   |  
Hotel amenities
Ranked #259 of 491 Hotels in Marrakech
Bridgwater, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Do not ignore the negative reviews if you want balanced feedback”
2 of 5 stars Reviewed August 3, 2014

The facilities were very good and the rooms and cleaning service was also good. The restaurant food was limited and not replenished quickly enough. The restaurant staff were generally polite and helpful as we're other staff members. The reception staff were an enigma - it seemed that helping the hotel residents was a chore and when engaged in conversation with them they would break off or allow interruptions which was very rude. We continually had to have our room cards recharged as they did not always work. The service around the pool was slow and we were repeatedly questioned about our room number when signing for drinks. On one occasion they said are you sure you are in the right hotel! Beware of hidden charges while at the hotel - there is a daily tax that everyone staying in hotels has to pay. The hotel trips are not all they say they are - your guides are not included in the cost of the trip and be prepared for other charges along the way. I would suggest you book your trips in the railway station close by at a reduced cost. The hotel did not detract from our holiday but I would certainly choose a different place to stay if visiting the city again.

Room Tip: We stayed in room 217 which is above the main entrance on the busy road - try and avoid this room.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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586 reviews from our community

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Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 30, 2014 via mobile

Having read several bad reviews of the hotel I can simply say I didn't experience any of it! The hotel was lovely all round, the rooms were spacious and everywhere in the hotel was spotlessly clean. The staff were very friendly and helpful as was the doorman who greeted us everytime we came and went and also gave us some friendly advice about the local taxis. The swimming pool was lovely but very cold which was nice in such hot weather, and more than enough sun loungers to go around. We had a pool view room and with both of the doors shut you couldn't hear the noise from the pool at all. The walk to the medina was quite far which we did a few times but taxis are also very reasonable at 20-40dh a ride. I would highly recommend the hotel as a lovely place to stay and hugely enjoyed Marrakech as a whole!

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Sophie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 24, 2014

Stayed at this hotel from 15th - 22nd July and it was great - I honestly don't know what the bad reviews are about! The service was to a high level, rooms were cleaned every day, we used the safe during our stay and had nothing stolen, the pool was spotless and the staff were all lovely.. if you're nice to them then they'll be nice to you. Easy. I'd recommend you ask for a pool view room. Rooms are a great size. We had a double room but the bed was easily a king-size.
200Dhs deposit to use a towel for the pool (refundable when you return it) if you forget your own. A little pricey for bottles of water (45Dhs), but there is a shop just outside of the hotel (right out the front door, then first right again) which sells water for much cheaper (6Dhs) and we had no trouble getting back into the hotel with it.
It's about a 40min walk to the Medina which we managed to do easily 5 out of the 7 nights we were there - didn't bother to get a taxi - and about 10min was to Gueliz.
I would definitely recommend this hotel to anyone travelling to Marrakech, especially for the air conned rooms! Also, we were there right in the middle of Ramadan and it didn't affect us one bit.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
7 Thank Ceri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 20, 2014

Had a fabulous week here, spa was delightful, hotel staff helpful and friendly the pool area is clean and tranquil just what's needed after a being in the Medina haggling !!! . i would stay at this hotel again ,it's only a few mins by taxi from Medina and Gueliz and airport. wifi is a hit and miss but cross the road to Mcdonalds and use theirs !,. Recommend poolside view, lovely lit up at nighttime.

Room Tip: Poolside view
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank 25jacinta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport-On-Tay, Scotland, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2014

Really loved this hotel, staff were freindly and helpfull and spoke good english. Hotel was immacuate and very stylish and breakfast was good. It was about 20 minute walk to the square but taxis are cheap, we never paid any more than 40 dirum but you must agree the price before getting in the taxi. wifi was slow at times but it was free. This hotel was like a tranquil haven after spending time in the crazy city!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank Alanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 17, 2014

My husband and i stayed from 5th - 12th july. Hotel was lovely, and of a very good standard. Lovely clean rooms and furnished really nice. Warning though, we had our phone and some cash stolen out of our room. We had been out and came back mid-day, room had been cleaned, decided to have a couple of hours by the pool. in that time someone had been in and stole. We do use the safe provided, but carelessly forget to put cash and phone away after being out.Hotel called police and we reported what had happened.Could have been worse! Lock everything, even if leaving room for a few minutes, you never know!.Apart from that had a fab time.

Room Tip: choose pool view. Road view could be noisy.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
3 Thank donna c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hatfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

We stayed, as a family, 5 nights between 27/07/2014 to 02/07/2014.
The hotel and the staff are all very good.
We were welcomed first by Abdullah at the reception who gave us a good introduction about the hotel.
The hotel and the rooms are very clean.
The staff are all very helpful and very polite.
The food was very good.
The only downside was the Wi Fi in the rooms; it stopped working from 2nd day of our stay and we have to come to the lobby to access the wi fi.
In general we enjoyed our stay and would like to visit Merrakesh and stay in this hotel in the future.
I would lke to hank all the staff including the receptionists with special thanks to Abdullah, the room cleaners, the room service and all the staff at the restaurant where we used to have our breakfast and dinner.
As it was Ramadan; They offer us to deliver the Suhoor to our room for free at time convenient for us,
Many Thanks

R. Aziz
UK

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
2 Thank Rafid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Opera Plaza Hotel

Address: Angle Avenue Mohammed VI et Avenue Hassan II, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #259 of 491 Hotels in Marrakech
Price Range (Based on Average Rates):
Hotel Class:4 star — Opera Plaza Hotel 4*
Number of rooms: 115
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