Stayed at this hotel from 15th - 22nd July and it was great - I honestly don't know what the bad reviews are about! The service was to a high level, rooms were cleaned every day, we used the safe during our stay and had nothing stolen, the pool was spotless and the staff were all lovely.. if you're nice to them then they'll be nice to you. Easy. I'd recommend you ask for a pool view room. Rooms are a great size. We had a double room but the bed was easily a king-size.
200Dhs deposit to use a towel for the pool (refundable when you return it) if you forget your own. A little pricey for bottles of water (45Dhs), but there is a shop just outside of the hotel (right out the front door, then first right again) which sells water for much cheaper (6Dhs) and we had no trouble getting back into the hotel with it.
It's about a 40min walk to the Medina which we managed to do easily 5 out of the 7 nights we were there - didn't bother to get a taxi - and about 10min was to Gueliz.
I would definitely recommend this hotel to anyone travelling to Marrakech, especially for the air conned rooms! Also, we were there right in the middle of Ramadan and it didn't affect us one bit.
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