We had four days of bliss at Tigmiza, looked after with the rarest of kindness and attention. It wouldn't be fair to relate all of the small moments of generosity displayed by the staff at this wonderful hotel in case we set expectations for future guests unfairly high! Suffice it to say that whenever an opportunity presented itself to do what was easy or normal for the hotel or what was best for us as guests the staff unfailingly chose to do what was best for us.
I will relay one example because I think it conveys perfectly the way the team at Tigmiza chose to go the extra mile. Before we arrived we asked could we have one suite set up with two single beds to accommodate our two sons who, at 12 and 15, prefer not to share a bed. Of course came the reply and normally that would be the end of that. On the morning of our arrival, shortly after our punctual pickup from the Medina, we were given the usual warm Moroccan welcome including mint tea, orange juice, water and small pastries. We were then told we would be shown a choice of adjoining suites and we could chose which we preferred. My well travelled, seen it all kids, immediately broke into huge smiles at the thought of choosing their own room. The first pairing, two differently themed, beautifully decorated rooms facing each other across a stairwell were set out as one twin and one double. I'd have stopped right there so gorgeous were they but after a few minutes to check them out we were taken up a floor to two identically set out rooms, one double, one twin except with completely different themes. The boys immediately fell in love with 'Le Chinoise', as I suspect the hotel knew they would as it was already laid out as a twin, and pronounced it their choice. So the normally mundane, checking into your room, became an adventure and an event, all thanks to the extra effort that the staff took it upon themselves to invest knowing it would make a difference to us. Thoughtful and classy.
Those first few minutes set the tone for our entire stay at Tigmiza. During our visit the hotel was quiet after what I later learned had been two very busy weeks over Easter. Easy in that situation for a hotel to relax a bit and catch a breath. Well, not a bit of it at Tigmiza. We were made to feel like the most important guests they had ever had. Nothing was too much trouble for the team. "You would like your desert in the cinema? Certainly sir." Followed by a small team kicking into action putting on films, moving tables, bringing in food. I have to say that was so much fun. Sitting in huge red leather armchairs watching the big screen just the four of us with a cinema to ourselves munching on pudding and drinking wine.
So, you get the idea. Unlike lots of places these days where it seems the guest exists to serve the hotel this is resolutely old school, a hotel done the way they all should be, 100% focused on the guest and the guests' enjoyment of their stay.
I could finish there but there are a few more things to mention. The pool area, just about ideal with large, comfortable recliners, a bar with the usual discreet but attentive staff, lots of shade or lots of sun, whatever you want. You can have lunch by the pool, and I daresay if you wanted it your breakfast or your dinner.
The hotel itself, full of light and space, quiet corners and comfortable bars, is close enough to the city to be no obstacle to dining out or spending the day in the Medina or indeed hiking further afield. Be warned though, like us you may not want to leave. In fact our recommendation would be stay in the Medina for a few days to 'do' Marrakech then head out to Tigmiza for the rest of your trip for peace, quiet, luxury and relaxation.
The cinema, covered already but it must rank as one of the best film watching sessions we've ever had. Not to be missed if you have kids!
Breakfasts, freshly prepared, vast and tasty. Taken wherever you fancy.
Dinner, we ate there one evening only. It was well prepared, tasty, traditional food. However, my one criticism of the hotel is the dinner menu. Too short and too traditional. We love to eat well on holiday and had the menu been longer and more exciting we would have happily stayed in to eat every night. As it was we ventured out to the city in search of variety and invention.
The rooms, again partly covered but worth a longer mention. Gorgeous, in a word. Ace aircon, super comfy beds, great bathrooms (the boys was especially cool), a neat little lounge area, everything sparkling clean.
Gym, didn't use it (pfft) but it had all the kit.
The spa, oh my the spa. How to describe the tonic massage. The woman who administered it had small hands that seemed to be made of soft, flexible steel. It was incredible. It felt like I lost about five years of stress and tension from my whole body. The most incredible massage I have ever had. Imagine your spine turned into rubber, your muscles into jelly and you get a sense for how relaxed both my wife and I were afterwards. I honestly would go back to Tigmiza just for that massage. The range of treatments is comprehensive. Really, I could have stayed in there all day.
And finally, the staff. You could put this staff in a flea pit broken down shack in some far off corner of the planet and I swear it'd feel like the best hotel you'd ever visited. This is a brilliant hotel any way you look at it but the staff, through their every action and intention make it extra special.
This is an amazing place, it's new so it doesn't have so many trip advisor reviews yet. Well, you can safely ignore that lack of quantity (but trust the quality) and you should because this place deserves to be busy, it deserves to be a huge success in what is a very crowded market.
One last thing to mention. On our trip we stayed in a Riad in the Medina, hired a tour guide, raced through the desert on dune buggies and ate at numerous restaurants. The one constant in all these things was Trip Advisor, more or less everyone asked us for a review. We use Trip Advisor a lot when we travel and so it's become my habit to write reviews myself and one thing I truly dislike is being asked to give a 5 star rating. Yet on this trip we were, many times. Consequently great places we would have reviewed well and extensively instead received a brief but fair review. The one place to explicitly ask us for a review who did not try to solicit a 5 star rating was Tigmiza. We were just asked for a review, "please tell us about your stay sir, we would really appreciate you letting us know what you thought." As I said, classy.
- Official Description (provided by the hotel):
- Located in Bab Atlas, in the very heart of the Palmeraie of Marrakech, Tigmiza, in Berber, Izza's House, is a Guest House full of charm.A colorful place where the universes coexist in harmony and where each space tells a story, a journey. ... more less
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