This 5 star luxurious hotel is not what it shows. You pay a lot of money for things that are in very bad shape or just ain't there. The rooms are poor and breaking down and not very clean. With 2 person you get 1 small and 1 big towel, when you call the reception they are surprised you want more,the shower broke down. A lot of furniture in the garden and around the pool are in bad shape or dirty. The music around the pool area was so loud (also during the night) that a normal conversation wasn't possible. After a party at night there was a lot of mess in the morning, also broken glas around the pool. Drunk people were running around and shouting in the morning during our breakfast. We had several conversations with the owner and he promised every time that he understood us and that such won't happen again....after 4 nights we left..the owner didn't do nothing for us. It was soo disappointed! The breakfast was very poor, no plates,dirty tables and we had to ask for everything.the pool was cold and the jacuzzi dirty and full with insects.
The tennis court was in bad shape, and there were no signs to show the way.The minibar was empty, no free mineral water (as told in brochure) no shuttle service to city ( as told in brochure).
- Official Description (provided by the hotel):
- Situated in the Palmeraie Desert, Our majestic four-star getaway is located 14 kilometers (8.7 miles) from the Mystical City of Marrakech. Featuring 60 Suites and Villas you will find that at Rose Garden Resort and Spa every detail reflects true Moroccan style and architecture. Experience a small city setting where you will find amazing gardens through our stunning property. Discover our various offerings of fine dining, spa, activities including tennis and outdoor tours of the mountains or of the city. Here you will find your Rose at Rose Garden Resort & Spa! ... more less
- Reservation Options:
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