Myself and 3 friends stayed here week, and couldn't have enjoyed our stay any more than we did. I reserved 2 rooms, and Monique (though not speaking English,) gave us a warm greeting and showed us to our rooms. The A/C unit in the room I was staying in was not working, and seeing as it was the middle of August, it was going to be a big problem. Monique transferred us to another room without any hesitation.
Ayoub, who handles the night shift, was the man! I was dealing with a bad cough I had gotten a few days before, and he helped me brew up some eucalyptus tea so I could try and get a good nights rest. Something that wasn't on the menu at the Riad. I'm pretty sure he ran out to the market and got some for me.
I'm sure we were being loud obnoxious American's at times during our stay, but the whole staff was incredibly hospitable, and sincere in trying to make the stay as pleasant as possible for us. (Ayoub's mom cooks for the Riad, and we were able to convince her to make us an amazing Kefta tagine for breakfast the morning we left! Cost us about 200 Dirhams. It was so incredibly delicious.)
Next time I'm in Marrakech, I won't think twice about where I will be staying.