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“A Beautiful Riad, Outstanding Staff and Great Hammam” 4 of 5 stars
Review of Riad Mirage

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Riad Mirage
Kenaria, Derb Sidi Boulafdail No10 | Medina, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #61 of 461 Hotels in Marrakech
Alice Springs, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“A Beautiful Riad, Outstanding Staff and Great Hammam”
4 of 5 stars Reviewed November 8, 2012

Our stay here was arranged by our tour guides (Rough Tours), so we didn't do much hunting around for a place to stay in Marrakech. I have to say that we had a very good stay with great hosts and despite the language barrier (Monique only speaks French), I cannot complain about anything.

The riad is located in the medina, just a short walk from the D'jamaa el Fna. Cars are not allowed in the central area of the medina after a certain hour (and wouldn't fit in the passageway leading to the riad in any case, so porters can be arranged to cart your luggage for you (it was a fair haul from the parking area.

Inside, you are met with a clean, white and elegant courtyard, a sitting area for tea and conversation and a small dining area just off the court yard. The rooms are small but nice and comfortable. As in most places throughout Morocco, wifi is only available when you are close to the courtyard and in some instances, you can only use the wifi from downstairs in the lounge/dining area.

Monique is very French, very happy and very chatty, though my rudimentary high school French (twisted by two and half years of Spanish) means it can be difficult to understand her, but we found ourselves in need of nothing. She was extremely helpful in allowing us to store our baggage for a night when our day trip to Essaouira became an overnight trip.

The food was very good. Mornings were filled with lots of breads, jams, cheeses... a traditional French breakfast with very sweet (natural) orange juice, tea and coffee. You can arrange for meals if you do not want to eat in the medina (most people opt for the medina) and the dinners are very good. The riad stocks some very nice Meknes wines and we enjoyed them with a lot of vigor.

The riad employs a night worker named Aziz, who speaks very good English, is very intelligent and engaging, loves football and will carry on a conversation about nearly anything. He, along with our guide staff were able to convey anything we needed to Monique and helped with the language barrier.

We did our second hammam here and it was astounding! I lost no less than 10 pounds in dead skin (and probably some living skin as well) and after 12 days of hauling all over Morocco, felt like 10-million bucks when we left. If you are considering hammam, it is well worth it as the ladies they bring in to do the job are ninja-masters! The hammam facility is a little small (for a 6'4" bloke) but the service was amazing.

All in, we had a great experience. I find it difficult to fault a place for only speaking French in a country that is heavily influenced and formerly occupied by ...France - make sense, but the language barrier is the only area where I can find fault with this wonderful place. I highly recommend it for anyone traveling to Marrakech.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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112 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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English first
London, United Kingdom
1 review
1 of 5 stars Reviewed November 6, 2012

Weeks before going to Marrakech I researched riads and decided to stay at Riad Mirage as it had good reviews. I emailed with Monique the owner, and we agreed a two night stay (before and after a hike) and the price of 50euro per room per night.

Monique does not speak English, only French, so the emails took a little time coming and going due to her waiting for her daughter in France to translate. When I realised this I sent my emails in English and French (using google translate) to try to make it easier for her. We agreed everything and I was told I must wire her a deposit to secure the rooms at that rate, which I did. The week before we travelled I reconfirmed our reservation and changed the booking from two nights to one, which was agreed to and confirmed.

We had a nightmare trip to Marrakech and arrived at 9pm. We were met and taken to the riad - no problems. However, upon arrival we were told that we would not be staying in the Riad, but the "guest house" next door. It was no more than a converted barn. The walls were bare and had not been finished properly, the beds had no mattress protectors and the sheets did not cover the mattresses properly. It was a cold night and there was no heating in the building and no blankets of covers on the bed. The rooms were equivalent to a 2-star self-catering holiday in Spain. When we complained we were told by Monique (via Moroccan night staff who could speak English) that she had told me I would be staying in the "guest house" via email and I had agreed to this. I had my blackberry with me so it was quickly proven that this was not the case.

She then said what could I expect for such a low rate (the riads we stayed in in Fes and Tangier were better than Riad Mirage and the same price) and that it was all my fault. She said that because she didn't speak English it was not her fault. We demanded our money back and left as she would not honour what we agreed, and found ourselves homeless in a strange city, in the rain at 10pm at night. Luckily the excellent local night staff helped us find better alternate accomodation around the corner at another Riad.

If you book with Monique make sure you get in writing where you will be staying - Riad or Guest House. I would not pay more than 20 euros max to stay in the Guest House. Also make sure you have in writing how many rooms you want - she tried to tell us we had only 2 rooms booked instead of 3.

If you don't speak French and the local staff aren't to hand you will have trouble communicating with her - she does not speak Arabic or Berber or English at all. The hotel looks nice enough, although the single beds where tiny. That's as far as we got with viewing the facilities.

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Nantwich, United Kingdom
1 review
5 of 5 stars Reviewed October 29, 2012

The Mirage is perfectly situated in the medina. The Riad was beautifully decorated and the two rooms we had were very clean, comfortable and relaxing. Monique who runs the Riad speaks French so a little french is useful but she was so friendly and helpful with nothing too much trouble. Aziz who works in the evenings speaks good English. We had a few meals in the Riad which we had served on either the roof terrace or the dining area. The food was plentiful, very tasty and and fabulous value for money. My children are a bit picky and they were very flexible in what they made which made it very easy for us as the children could have Pizza whilst my husband and I could try various traditional Morrocan dishes. There was also flexibility about when we ate. My daughter was feeling poorly on the last day (nothing to do with the Mirage!) and Monique was so helpful. We kept a room for the full day at no extra cost and she was keen to do anything she could to help. I would highly recommend this Riad and would definitely stay again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 18, 2012

Stayed for 2 nights before our desert tour. Conveniently 5 minutes from the square, very easy to find. Run by the friendliest couple. We stayed in the suite, which was fantastic. Spacious, clean, great bathroom & shower. Strong airconditioner. And very, very quiet. The decor is a modern Moroccan, and very tasteful. They have a private hammam & spa, which was great value and oh-so-fun and relaxing. Had dinner our first night, which was delicious. They also stocked pretty good bottles of Moroccan wine (get a bottle of their white wine!!!) But the star of this estabilishment is the night caretaker, Aziz. The highlight of our stay was chatting it up with Aziz on their great rooftop deck after dinner on our last night, learning about each others lives, cultures, aspirations.

This is an up & coming riad, folks. Great value. Book them before they get too popular.

Stayed October 2012, traveled with friends
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Lochgilphead, Scotland, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 11, 2012

I would recommend this riad to anyone wanting to stay in the medina on their first visit to Marrakech.
We were met at Cafe de France by Aziz (one of the staff), this eliminated the stressful haggling with an unofficial guide when tired.
We then met Sharif (the owner) who took us in and made us mint tea while introducing us to his wife Monique. Unfortunately we speak very little French and they little English but we were made to feel very welcome nonetheless.
Aziz returned later to give us a properly useful map and an explanation of how to get to the various attractions of the city.
His English is very good and loves to chat so he can practise, which was lovely.
He made us feel much more comfortable in Marrakech than we had on our initial night (at a different Riad, before heading to Imlil and Essaouira).
Riad Mirage has it's own hammam which we enjoyed on our last night before heading out for dinner.
It is modern and bright with sumptuous, elegant bedrooms, friendly staff/ owners, a lovely roof terrace (where we had breakfasts) and it serves alcohol :)
There is also a hot tub on the roof terrace.
All in all, a really nice place to stay.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 7, 2012

My wife and I stayed in this delightful riad for 4 nights, one before the tour we were undertaking and then three nights at the end of our stay in Morocco. The owners are so helpful and friendly but it does help if you can speak un peu de francais.
The riad's location in the medina is ideally situated and just a 5 minute stroll from the main square where all the main action takes place. It is tucked away down one of the medina's alleys and offers a restful and quiet night's sleep. It also offers an excellent and very reasonably priced cuisine. We ate all our meals there and enjoyed every single one.
We stayed in one of the very comfortable suites.
This riad is a little gem. I highly recommend it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2012

Myself and my husband were a little worried when we were walking through the small and quiet lane to ge to this Riad.
But of course when we get inside the riad, we were pleasantly surprised by how bright and lovely the place is.
The couple who own the Riad speak very little English but they are very friendly and tried very hard to communicate with us to ensure we are comfortable.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Mirage

Address: Kenaria, Derb Sidi Boulafdail No10 | Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #61 of 461 Hotels in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Le Riad Mirage, with its luxurious decor, its five bedrooms and its large suite, is pleased to welcome you to the serene neighborhood of Kennaria, Marrakech. Le Riad is located only five minutes away from the must-see destination Djemaa el Fna Square. Le Riad Mirage is conveniently located in the Medina, which is near many cultural sights and memorials that you can visit. Taxis can drive you up to 100m from your doorstep. ... more   less 
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