We stayed here for 3 nights after reading the reviews on here and we weren't disappointed,
We arrived at abour 8pm and our transfer driver waited with us while he called someone to collect us and take us there as the street was very narrow, we didnt get his name but he was the son of the family that owned the riad and he looked after us for the whole time we were there, he couldn't have done more and spoke good english.
We got mint tea and moroccan pastries on arrival and a map on how to get the the main square which was very helpful when we did decide to go, he offered to take us that night himself but we had a long day travelling so didn't go until the following night.
There was a mix up with the room so we had a different room to the one I booked but it wasn't a problem and it was a lovely room we were given, a large bed with a seating area and an ajoining bathroom. It was very clean and beautifully decorated. We also got a bottle of water and a fruit bowl in the room, dressing gowns in the bathroom and I believe the sheets were changed every day.
The breakfast that came with the room price was amazing! A fried egg with some peppers in it I think, 3 different kinds of bread and croissants with jam, honey, cheese, butter and some delicious black olives in some kind or marinade, along with freshly squeezed orange and tea or coffee if you wanted it. We had our breakfast on the roof terrace which is a lovely place to just sit and relax.
We didn't book any trips through the riad as we booked these before arrival with another company, but they came to knock on our door to let us know when the driver was here and wished us a pleasant day.
We had dinner on the last night, also on the roof terrace and it was fantastic. They have a number of options, all are cooked by the family in their kitchen I believe. We had a moroccan soup to start followed by a vegetable tagine and vegetable cous cous and the chocolate crepes for dessert. The portion sizes for all courses were very generous! They even managed to get us some wine when we requested it which was a very nice touch, nothing was too much trouble for them.
The Father of the family even drove us to the airport onthe morning we left.
Though it is tucked away in the Medina it is in a good location to get to the main square in about 10-15 mins (depending on the crowds of people, cars and motorbikes on the narrow streets!) and its actually a nice quiet street where no one hassles you unlike the streets closer to the square.
It doesnt have a full swimming pool but thats not what we were after anyway, it had a small "plunge" pool that you could take a dip in to cool down in the summer months.
The only possible thing I would mention about the riad is that it would be very difficult to find for the first time if you were looking for it yourself, and your room key doesnt open the front door so you have to knock to be let in, though it was always answered promptly.
This is a wonderful place to stay and we would definately stay here again if we were to go back to Marrakech.