It's been a wonderful 4-day stay at the Riad. We couldn't have hoped for more. Nelly the owner is so nice. She accommodated all our needs in all possible ways (finding us hammam masseuse at last minute, booking us taxis, finding us another Riad when our travel plan changed suddenly and nearly ended up on the street, etc.) She speaks perfect English so don't worry if your French is a bit rusty ( or a lot rusty like me). The manager Redawan has certainly gone out of his way to help us. He prepared for us shisha at whatever ridiculous hour when we felt like it. My friend Stephanie got sick and Redawan made her the special pancake for which we were all so grateful. The hotel itself is traditional Moroccan style. The rooms are private yet you get a homy feeling which is totally different from that you get when you stay at a chain hotel. Everything is customerised and prepared just for you. It is seriously a wonderful choice for your stay in Marrakech.