I was initially scared of what to expect when arriving in Marrakesh but Stephan put us at ease. He was so kind and helpful. He called our tour guide the night before our tours and walked us to the meeting spot as well. He also sat down and reviewed a map with us of the area and told us to call him if we get lost. He was SO NICE. The riad itself is beautiful and VERY clean. I compared all the other riads we stayed in to Riad Snan13 and non of them could compare. Highly recommend this riad. Thanks Stephan for everything!