Riad Snan13 is spectacular. Everything about it was great. The location was perfect – within 10 minutes of many major sites and one of the gates, so access through and out of the medina wasn’t a problem. Unlike some other riads I’ve stayed in, this one has 24 hour a day staff. We were met outside the medina and walked in by Stefan, the manager who stays at the riad. He was extremely helpful with directions and advice on everything from getting around, what to see, and where to make certain purchases. When two of the guest there wanted henna down, Stefan arranged for a women to come out and do it in the hotel. She did a much better job then the women in the plaza, and charged less!
Our room was air conditioned with a fully functional air conditioner and the wi-fi worked (unlike many riads, where these are ostensibly part of the package but not really functional). The rooms were clean and elegant, the showers stocked with very nice products, and the sheets were high quality. Our room, Le Petit Patio, even had its own small, private courtyard! The pool was refreshing, the breakfast was great, the dinner we added on was one of the better meals we ate in Morocco, and the décor was beautiful. The whole place was so comfortable and refreshing it was difficult to leave and see the city.
To top it off, here’s a story of what happened to us: We left on our last day to go the airport, and found our flight had been rescheduled to a few hours earlier and we had missed it. We frantically booked a new flight for the next day but had nowhere to stay that night. We didn’t have the riad’s number (or phones, for that matter) and so we just went back and showed up on their door. Despite the fact that the riad was shutting down for Ramadan and everyone was scheduled to leave the next day, Stefan took us in, sent us to the nicest room the riad had available, and gave us fresh, cold drinking water (if you’ve never stayed in Morocco in the summer, you have no idea how important this is!). He was genuinely concerned and offered to help with any travel arrangements we still needed. It was one of the best customer service experiences ever, and could only come from a manager who truly cares about his clients. After a really bad day, it was exactly what we needed, and one of the highlights of our trip.
Snan13 place really is an oasis in the desert, and I wouldn’t stay anywhere else in Marrakech.
- Official Description (provided by the hotel):
- Just a few steps from Jemaa El Fna Square and its celebrated Moroccan markets, you will find Snan13, a hidden jewel created to bring you peace amidst the tumultuous Morroccan life. A relaxing space where charm and essence ran into the city’s bubbly downtown area. Our riad offers you one Grand Suite and five double bedrooms, all of them with their own unique and special character, decorated with the uttermost care and attention to detail. A patio with a swimming pool. A dining area. Two chill-out areas to help you relax, and a panoramic terrace with incredible views over Marrakech’s Medina, Koutubia and Dar el Bacha’s Palace ... more less