We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent In Every Way” 5 of 5 stars
Review of Riad Snan13

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Marrakech
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Riad Snan13
Save
You added Riad Snan13 to your Saves list
2.5 of 5 Inn   |   Derb Snan, 13. Mouassine (Medina), Marrakech 40030, Morocco   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #20 of 1,135 Marrakech B&B and Inns
San Francisco, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent In Every Way”
5 of 5 stars Reviewed July 21, 2013

Riad Snan13 is spectacular. Everything about it was great. The location was perfect – within 10 minutes of many major sites and one of the gates, so access through and out of the medina wasn’t a problem. Unlike some other riads I’ve stayed in, this one has 24 hour a day staff. We were met outside the medina and walked in by Stefan, the manager who stays at the riad. He was extremely helpful with directions and advice on everything from getting around, what to see, and where to make certain purchases. When two of the guest there wanted henna down, Stefan arranged for a women to come out and do it in the hotel. She did a much better job then the women in the plaza, and charged less!

Our room was air conditioned with a fully functional air conditioner and the wi-fi worked (unlike many riads, where these are ostensibly part of the package but not really functional). The rooms were clean and elegant, the showers stocked with very nice products, and the sheets were high quality. Our room, Le Petit Patio, even had its own small, private courtyard! The pool was refreshing, the breakfast was great, the dinner we added on was one of the better meals we ate in Morocco, and the décor was beautiful. The whole place was so comfortable and refreshing it was difficult to leave and see the city.

To top it off, here’s a story of what happened to us: We left on our last day to go the airport, and found our flight had been rescheduled to a few hours earlier and we had missed it. We frantically booked a new flight for the next day but had nowhere to stay that night. We didn’t have the riad’s number (or phones, for that matter) and so we just went back and showed up on their door. Despite the fact that the riad was shutting down for Ramadan and everyone was scheduled to leave the next day, Stefan took us in, sent us to the nicest room the riad had available, and gave us fresh, cold drinking water (if you’ve never stayed in Morocco in the summer, you have no idea how important this is!). He was genuinely concerned and offered to help with any travel arrangements we still needed. It was one of the best customer service experiences ever, and could only come from a manager who truly cares about his clients. After a really bad day, it was exactly what we needed, and one of the highlights of our trip.

Snan13 place really is an oasis in the desert, and I wouldn’t stay anywhere else in Marrakech.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

230 reviews from our community

Traveler rating
    224
    6
    0
    0
    0
See reviews for
14
125
7
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 17, 2013

Let me begin by saying that I am sitting in the gorgeous lounge of this Riad, 8 hours after we left for our departure flight.  They welcomed us back when our flight was changed without our knowledge, thereby missing it, and we were stranded in Marrakech for another night.  Our Riad took us in again without question, despite our unplanned (re)arrival.

I cannot say enough about the warmth of the staff and the beauty of this Riad!  It is perhaps one of the best hotels or b&b's that we've ever stayed in!  Upon our initial arrival, we were in awe of the absolute beauty and design that went into the building of this extraordinary place!  It is an oasis of calm and beauty in a city of craziness.  You absolutely cannot beat the location, about a 5 minute walk to the Souks and Jemaa el- The pool was gloriously refreshing, the AC and wi-fi worked like a dream and the room was so comfortable that we felt no guilt spending time in it when in any other hotel, we probably would have felt obligated to get out more. Breakfast was excellent, the dinner we had here was superb, the 24 hour staff gave us directions, advice, and everything we needed. 

We would stay here again in a heartbeat and wish all places were like it.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 11, 2013

The point of a riad is to feel like a home, albeit one that (in my case, at least) is far lovelier than one's actual home. Riad Snan did this in spades. It's an oasis of tranquility in the heat and hustle of Marrakech, from the time you open the door and walk down the cool, white, rose petal strewn hallway to when you reach the courtyard, with its ample sitting and socializing area and serene pool. The rooms are gorgeous (I got to see 2 while there), with rain showers, comfortable beds, chic decor and more roses. The staff is always ready with water or Moroccan mint tea, and the food - oh, the food. It was, hands down, the best food we had in Morocco, traditional but done in an artful way with European influences. The owner, Stefan, is fantastic as well, and will sit and chat with you over breakfast or in the courtyard. Several members of my party want to come back to honeymoon here - I sound over enthused in my praise, but after staying in many more hotels around both Marrakech and Morocco, Riad Snan truly stood out.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 22, 2013

We decided to stay at Snan13 based on the most positive reviews on Trip Advisor. Wow, us four girly's were not disappointed. Xavier and his team made us soooooo welcome. He arranged our transfers for airport, train station and got our tickets for Casablanca and organised an evening at Jad Mahel. After showing us to our beautiful rooms Xavier took us out to show the way to and from the Madina and where to change money. The Riad is a haven away from the busy souks. Breakfast was lovely and plentiful. We ate in twice as the food was the best we tasted in Marrakech. Joe is an absolute sweetie and looked after us very well. Nothing was too much trouble. We can't wait to return one day as the feeling you get is Home from home. We had a fabulous time and would not hesitate to recommend.

Room Tip: All rooms are lovely,our first floor room was lovely and spacious.
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2013

Peaceful bliss would be the best way to describe Snan 13.

As I was in Marrakech for a conference - I was at work from 8.30am to 7pm, and the highlight of each day was to walk home through the old city walls and along the park promenade, into the medina and to the wooden door of snan 13.

Staying here made a world of difference, the cool and quiet was the ideal place to return each day to recharge, refresh and make the most of my spare time. Xavier and his kind staff were the key to this, as they ensured my breakfast was made early, that I knew my way around, found the good places to eat, the artisans market to shop and arranged any other things I wanted to do.

The decor is simply divine and the food is beyond expectations (definitely ask for dinner here one night) on the mornings I had to spare, breakfast was a feast! The beds are very comfortable, the aircon great, the wifi faultless and fast, and the location is perfect.

If you need any other recommendations, the best one would be that all of my fellow delegates wanted to move in as well.

Thanks xavier for your wonderful sanctuary :)

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 3, 2013

I initially had problems picking a riad for our stay in Marrakech, with so many great ones listed on here, but was completely in awe upon arrival at Riad Snan13. Stephan met us at the taxi drop off to lead us to the Riad, and through a nondescript wooden door, and it was beautiful. I'd describe the decor as modern Moroccan. Everything was clean, and the staff took such good care of us. Stephan made sure our stay in Marrakech was perfect. We stayed in the room that overlooks the courtyard, and dined twice at the Riad for dinner. It was the best meals we had in Morocco. Oh and breakfast was plentiful. We can't wait to return!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 23, 2013

From the moment we booked the service was wonderful both Stefan and Xavier emailed to enquire what we would like they arranged the transfer from the airport which was excellent and worth every cent. We were met by Xavier who accompanied us from the taxi to the riad. Once the door opened we were greater by the most beautiful scent and beautiful rosess. The riad is spotless the food we ordered was really good and breakfast on the terrace was one of the best we have had throughout or trip around morroco. The guy whe served us was such a lovely guy always smiling and nothing was too much bother. The staff love working here and this is what makes this such a special place. The first morning Xavier walked us through the medina giving us pointers on how to get back and his number should we need help. He also rang the orphanage for us as we had brought clothes so we would not get lost even though he was having his well earned lunch he came to collect us from there. He bargained for a taxi to take us back to the airport to collect our hire car as the taxi he normal uses was being used by other guests. We are spending our last night in morroco here and we are so looking forward to returning as here they do everything to make your stay special. If you are looking for a riad I highly recommend this riad

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Marrakech hotels
0.3 mi away
La Maison Arabe
La Maison Arabe
#8 of 480 in Marrakech
5.0 of 5 stars 1,311 reviews
0.7 mi away
Riad Dar Anika
Riad Dar Anika
#5 of 480 in Marrakech
5.0 of 5 stars 659 reviews
0.4 mi away
Riad Noir d'Ivoire
Riad Noir d'Ivoire
#1 of 480 in Marrakech
5.0 of 5 stars 1,064 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Riad Kheirredine
Riad Kheirredine
#2 of 480 in Marrakech
5.0 of 5 stars 1,048 reviews
0.5 mi away
Riad El Mansour
Riad El Mansour
#112 of 480 in Marrakech
5.0 of 5 stars 750 reviews
0.5 mi away
Riad Kniza
Riad Kniza
#16 of 480 in Marrakech
5.0 of 5 stars 1,100 reviews
Show Prices
Show Prices
Show Prices

Been to Riad Snan13? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riad Snan13

Address: Derb Snan, 13. Mouassine (Medina), Marrakech 40030, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #20 of 1,135 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Riad Snan13 2.5*
Number of rooms: 5
Official Description (provided by the hotel):
Just a few steps from Jemaa El Fna Square and its celebrated Moroccan markets, you will find Snan13, a hidden jewel created to bring you peace amidst the tumultuous Morroccan life. A relaxing space where charm and essence ran into the city’s bubbly downtown area. Our riad offers you one Grand Suite and five double bedrooms, all of them with their own unique and special character, decorated with the uttermost care and attention to detail. A patio with a swimming pool. A dining area. Two chill-out areas to help you relax, and a panoramic terrace with incredible views over Marrakech’s Medina, Koutubia and Dar el Bacha’s Palace ... more   less 

Owners: What's your side of the story?

If you own or manage Riad Snan13, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.